Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Best-in-Class CRM for Opportunity Management
What do you like best about the product?
I appreciate how Salesforce Sales Cloud consolidates our opportunity management process effectively in the construction industry. It enhances visibility into our forecast pipeline, which is crucial for determining company projects. Additionally, it seems to be the best in class for CRM functionalities.
What do you dislike about the product?
I find the user interface of Salesforce Sales Cloud a bit clunky and believe it could be more polished for a better user experience.
What problems is the product solving and how is that benefiting you?
I find the product helps consolidate our opportunity management process, providing visibility into the forecast pipeline and improving decision-making.
Great Sales Integration, but Disappointing Support
What do you like best about the product?
Integration of sales with the data available
What do you dislike about the product?
Support from Salesforce and the bait and switch model
What problems is the product solving and how is that benefiting you?
Enabling our sales to sell better
Business Development Associate
What do you like best about the product?
how seamlessly it brings together customer data, sales activity, and performance insights in one place. dashboards, automation, and workflows can be tailored to fit how each team actually works, which helps reduce busywork and keeps everyone focused on selling.
What do you dislike about the product?
how complex it can feel without proper setup or training.
What problems is the product solving and how is that benefiting you?
By centralizing all our customer and sales activity in one place, it eliminates the guesswork
Great for Opportunity Management, but Forecast Definition Needs Improvement
What do you like best about the product?
Opportunity management is great with lot of customization
What do you dislike about the product?
The forecast definition is not good enough
What problems is the product solving and how is that benefiting you?
The visibility of the pipe and the data management
Clear and Detailed Guidance, but Truck Routing Needs Improvement
What do you like best about the product?
I appreciate the clarity and level of detail it offers, particularly when used alongside Field Service to guide engineers to their tasks.
What do you dislike about the product?
There is still room for improvement when using it alongside the enhanced scheduling engine, as the truck routes it generates need more attention.
What problems is the product solving and how is that benefiting you?
Our client lacked the ability to identify the exact location of a potential water leak and what considerations to take into account, e.g. access. Having a map to give a visual changes the game.
Great Workflow and Account Management, but Customization Slows Development
What do you like best about the product?
Workflow enhancements and account management
What do you dislike about the product?
Have to customize a lot of pieces which slows down future development
What problems is the product solving and how is that benefiting you?
Provide pipeline analytics and relationships details allowing sellers do focus on what they do best.
Comprehensive Sales Management, but Steep Learning Curve
What do you like best about the product?
What I like best about Salesforce Sales Cloud is how it brings everything sales-related into one place. From tracking leads and opportunities to managing pipelines and forecasting, it keeps the entire sales process organized and transparent.
What do you dislike about the product?
While Salesforce Sales Cloud is a powerful platform, it can feel a bit overwhelming at first. There are so many features and customization options that it takes time to learn and set up everything properly. Some tasks require extra clicks or admin support, which can slow things down initially.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps us track and manage client leads from first contact through case onboarding. Before, we relied on spreadsheets and email threads, which made it easy for potential clients to slip through the cracks. Now, every inquiry is logged, assigned, and followed up automatically.
Sales with Sales Cloud
What do you like best about the product?
Ability to drive desired behaviour of sales activity through data capture to analytics to insights
What do you dislike about the product?
Nothing comes to mind at the moment in the way I use it.
What problems is the product solving and how is that benefiting you?
Use of system driven processes and validation with opportunity creation
Data Accuracy with validation
Insights with greater reporting capability
Data Accuracy with validation
Insights with greater reporting capability
Industry-Standard CRM with Room for Reporting Improvement
What do you like best about the product?
I appreciate the cloud capabilities of Salesforce, which allow me to access it from anywhere, enhancing flexibility. The CRM capabilities are industry standard, ensuring easy adoption for managing sales. I find opportunity management valuable for tracking high-value opportunities and focusing efforts where needed.
What do you dislike about the product?
I find that the reporting capabilities of Salesforce Sales Cloud are not great and could use significant improvement. Additionally, profile management, specifically deploying profiles, is not easy and requires further development to be user-friendly.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud for effective team management, lead tracking, and accessing CRM capabilities from anywhere. It helps track high-value opportunities and simplifies territory management.
Efficient Sales Automation and Insights, but Integration Can Be Tricky
What do you like best about the product?
What I like best about Salesforce Sales Cloud is its ability to automate tasks and provide smart insights through AI. It simplifies lead and opportunity management, making the sales process more efficient. Plus, it connects communication channels for faster, more personalized engagement.
What do you dislike about the product?
Salesforce Sales Cloud integration with third-party apps can be complex and often requires technical expertise to ensure smooth connectivity.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud centralizes customer data and automates sales tasks, solving inefficiencies in the sales cycle. It helps prioritize leads, track performance, and close deals faster. The result is a more productive and data-driven sales process.
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