Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Comprehensive Customer Insights, but Steep Learning Curve with Salesforce Sales Cloud
What do you like best about the product?
Salesforce Sales Cloud provides a 360-degree view of the customer, allowing sales teams to track leads, opportunities, and accounts in one centralized platform. The real-time visibility into the pipeline and forecasting helps make data-driven decisions and improves overall sales productivity.
What do you dislike about the product?
While Salesforce Sales Cloud is powerful, it can feel overwhelming for new users due to its complexity and wide range of features. It often requires dedicated training or admin support to fully leverage its potential.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps centralize all customer and sales data in one place, eliminating silos between teams. It streamlines lead management, opportunity tracking, and forecasting — which has improved visibility and collaboration across departments, ultimately increasing conversion rates and reducing manual effort.
Great New Features, But Event Scheduling Needs Improvement
What do you like best about the product?
Was insightful to lean of new features and additional capabilities
What do you dislike about the product?
Many of the events are too far apart to make them feasible to attend
What problems is the product solving and how is that benefiting you?
Not sure
Easy Integration and Navigation, but Data Entry Is Time-Consuming
What do you like best about the product?
The platform stands out for its ease of use and seamless integration with Einstein and Agent Force. Navigating the interface is straightforward, and connecting with these tools enhances the overall experience.
What do you dislike about the product?
Entering data while using the app takes a lot of time.
What problems is the product solving and how is that benefiting you?
This tool is useful for data manipulation and for presenting information clearly to stakeholders. It helps streamline the process of organizing data and makes it easier to communicate insights to those involved.
Salesforce Sales Cloud: Smooth Transition and Efficient Sales Transformation
What do you like best about the product?
I value Salesforce Sales Cloud for significantly empowering our sales team and facilitating digital transformation by streamlining business processes. The transition was seamless, and the setup was straightforward due to my sales background. Its automation capabilities have greatly reduced manual processes, improving efficiency. I find the ability to generate diverse KPIs through standard reports and dashboards extremely beneficial.
What do you dislike about the product?
I think the Salesforce Sales Cloud could benefit from having an out-of-the-box 360-degree sales view. This would allow executives, like CEOs, to get a comprehensive overview of their team's performance, which is not currently available without customization.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to automate manual processes, streamline sales operations, manage leads, and generate insightful KPIs, leading to sales team empowerment and digital transformation.
Smooth Lead to Account Activation, but Validation Can Be Cumbersome
What do you like best about the product?
The whole process from Lead to Accounts activation is easy for the end user
What do you dislike about the product?
Sometimes multiple validations could be an issue
What problems is the product solving and how is that benefiting you?
It keeps all sales team in one platform
Effortless Integration, Comprehensive Insights
What do you like best about the product?
I love how Salesforce Sales Cloud provides services that make daily life easier with its amazing features. I enjoy the ease of integration with the service console, which presented no challenges during setup. I appreciate the comprehensive customer 360 view that helps unify all data across teams. The real-time customizable dashboards that display KPIs and sales metrics enhance my business operations. The use of reports and dashboards significantly benefits my workflow.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I find the product provides a 360-degree customer view and unifies data across teams, enhancing collaboration and strategic decision-making.
Simple Setup, Powerful Insights
What do you like best about the product?
I find Salesforce Sales Cloud's setup process simple, with clear instructions and excellent documentation. I appreciate the 360-degree view it provides of our customers, allowing for automated business processes and effective information management. I enjoy the approval processes, the ability to create quotes, manage orders, and the detailed reporting capabilities. Viewing dashboards at a glance enhances efficiency. Automating processes, including document generation, also boosts productivity. Its ease of implementation, straightforward client explanation, and quick time to value are significant advantages.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud provides a 360-degree customer view, automates business processes, and improves customer experience. It also simplifies implementation, is easy to explain to clients, and delivers quick time to value.
Great Industry Standards, ButSome Drawbacks
What do you like best about the product?
The industry standard best practices already built in
What do you dislike about the product?
The difficulty of aligning security models to our needs and the difficulty of using external data
What problems is the product solving and how is that benefiting you?
Closing deals and providing a customer 360
Amazing Sales Experience, Love Everything About It
What do you like best about the product?
All amazing is really amazing how great is sales
What do you dislike about the product?
Nothing really I really loke everything and all
What problems is the product solving and how is that benefiting you?
All the problems such as lead tracking oops and more
Great Organization and Reporting, but High License Cost for Southeast Asia
What do you like best about the product?
The platform allows me to keep all my customers and leads organized in one place, which is very convenient. I also appreciate the quality of the reporting features, as they provide useful insights. Additionally, targeting is straightforward and easy to manage.
What do you dislike about the product?
The user license is quite expensive, making it too costly for countries in Southeast Asia.
What problems is the product solving and how is that benefiting you?
Consolidate all leads. Easier to view customer’s purchases and past records. Generates quotation easily
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