Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Unleashing Sales Potential
What do you like best about the product?
Comprehensive CRM Capabilities
Automation and Productivity
Scalability and Customization
Mobile Adapibility
Analytics and Insights
Innovations and Collaborations
Automation and Productivity
Scalability and Customization
Mobile Adapibility
Analytics and Insights
Innovations and Collaborations
What do you dislike about the product?
Potential High Costs.
Performance Issues when running complex processes occasionally.
Integration challenges with some third party systems.
Steep Learning especially for new users.
Performance Issues when running complex processes occasionally.
Integration challenges with some third party systems.
Steep Learning especially for new users.
What problems is the product solving and how is that benefiting you?
1.Elimination of scattered or inaccessible customer information.
2.It enables lead and opportunity management and provides tools for collaboration that results in smooth and fast sales cycle.
3.Feature like chatter allows to share insights and communicate in real time.
4.Sales cloud offers performance tracking features and monitor team performance which helps in identifying areas of improvement.
2.It enables lead and opportunity management and provides tools for collaboration that results in smooth and fast sales cycle.
3.Feature like chatter allows to share insights and communicate in real time.
4.Sales cloud offers performance tracking features and monitor team performance which helps in identifying areas of improvement.
Salesforce Sales Cloud Review
What do you like best about the product?
The user interface of this cloud application is user-friendly and the navigation and tabs are easy to find and neatly placed on the page.
What do you dislike about the product?
I am satisfied with the cloud application and is yet to find its flaws.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud allows me to access the data that I need for the accounts, contacts, leads, and opportunities that I need in one place and I can easily navigate to different tabs which helps me work faster, unlike before where I had to use multiple applications for managing different types of data.
CRM 360°
What do you like best about the product?
Different objects for different CRM elements which are both technically and functionally comprehensive for our business teams. For instance, it's really cool how I can record multiple client relationships on 1 contact and etc.
What do you dislike about the product?
Sometimes too many fields makes the UI a bit complex for our new users
What problems is the product solving and how is that benefiting you?
All our Client relationship data at one place which was troublesome for different teams to manage before Salesforce Sales cloud. With this platform, our business development and insights have benefitted tremendously while pursuing a new relationship with the client
A great way to streamline the sales process
What do you like best about the product?
One of the standout features of Sales Cloud is its intuitive and user-friendly interface. Navigating through the platform is a breeze, and the seamless integration with other Salesforce products allows for a comprehensive view of customer data and interactions. This holistic approach empowers sales teams to make informed decisions and tailor their strategies for maximum success.
What do you dislike about the product?
While Salesforce provides a robust set of APIs for integration with third-party systems,my org had challenges in seamlessly integrating Sales Cloud with our other software. The complexity of integrations and need for custom development resulted in additional time and costs.
What problems is the product solving and how is that benefiting you?
Being in a startup means mandatory extensive customization. We can tailor the platform to fit our unique and evolving sales processes, allowing for greater efficiency and alignment with specific goals and objectives.
A one stop shop for all things Sales, and Customer Success
What do you like best about the product?
I love the level of customizability for the various reports, dashboards, and account views. As a CSM, I use SF very differently than someone in sales, but because of how much customizing I can do, it works great for me still.
What do you dislike about the product?
There is almost too much to look at. There's so much information and so much going on that, at times, it can be challenging to find what I'm looking for. That being said, it's a good problem ti have, but I would like to see more options for someone in a CSM role to streamline their experience in the app.
What problems is the product solving and how is that benefiting you?
Staying organized most of all. It is helping me build out a source of truth for all customer information to get out of the current process of building and maintaining google sheets.
Just getting started
What do you like best about the product?
The cloud is very easy to use and has a number of great built in features but also for a great level of customization for your sales cycle. I am intrigued to get started in using these tools with our team.
What do you dislike about the product?
I think the platform can be overwhelming and figuring out how to get started. I also see that there are not a lot of hints and help to streamline while you are working on Salesforce. It would be good if there were training suggestions that could be of interest integrated into the workday task list.
What problems is the product solving and how is that benefiting you?
I don't know right now. we have a number of challenges with our team and trying to figure out where to start and direct the team and provide suggestions to management.
Sales cloud review
What do you like best about the product?
The fact that you have to he ability to identify opportu ities within accounts/sales cycles to better maximize your chances for success and drive revenue. From AI capabilities through Einstein, all the way to lead scoring visuals
What do you dislike about the product?
So far I haven't come across many issues with Salesforce sales cloud
What problems is the product solving and how is that benefiting you?
Salesforce sales cloud solves alot of the manual tasks for sales reps all while providing valuable insights into ways to enhance prospect/customer engagements
Long time Salesforce user and can't believe what we are capable of now!
What do you like best about the product?
We can get a full visibility into all of the data as a part of sales cycle. I can't imagine making strategy decisions without the information Salesforce gives us!
What do you dislike about the product?
I am looking forward to progress with the application, but we are currently only as good as our salespeople are at tracking data.
What problems is the product solving and how is that benefiting you?
Our salespeople hate moving from one system to another, so one comprehensive system that we can use for everything the sales people need solves a lot of problems!
Great tool but it could have more trainings and assistance
What do you like best about the product?
I love the management of all the tasks in an easy way and the possibility of integrate with our email, keeping track of the contacts
What do you dislike about the product?
Too many functionalities, we need more than 2 months to fully understand the platform. It could be better if we have had a proper and long training beforehand.
What problems is the product solving and how is that benefiting you?
Now we can integrate almost the whole company in one place and see their performance and adapt our strategies really fast
World class technology
What do you like best about the product?
I love that it can be used to track leads with the ultimate goal of converting them into customers.
What do you dislike about the product?
The fact that it overlaps with the marketing cloud and does not allow me as Marketer to get both in the same package.
What problems is the product solving and how is that benefiting you?
The fact that it aims to streamline sales and marketing efforts, while Service Cloud helps support agents provide excellent customer service and resolve issues before they become a problem.
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