Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Best way to have your data in one place
What do you like best about the product?
The predefined objects guide how you can organize your business in Salesforce.
The connection between objects makes all the information connected
The connection between objects makes all the information connected
What do you dislike about the product?
No complaints really. I think it's a great tool always getting better
What problems is the product solving and how is that benefiting you?
It's avoiding data duplicates and lost information
Salesforce Admin using Salesforce SalesCloud
What do you like best about the product?
I really enjoy the fact that all of my data is one place and that as an admin I have access to view customer data, account data and enrollment data. Being able to have the visibility of this, allows me to work with my team on a daily basis to ensure the operational piece of our business is functioning not only effectively but that our teams efficiency is aligned appropriately.
What do you dislike about the product?
Something I would like to learn more about, not necessarily dislike, is that there is a significant amount of custom fields that are occasionally used out of context.
What problems is the product solving and how is that benefiting you?
The problems that Salesforce Sales cloud has solved and is continuing to solve is the visblity and reporting around our lead, sales and custom reporting. Sales Cloud has provided the visbility around all of this data allowing it to be in one place.
Sales Cloud
What do you like best about the product?
It helps us manage our pipeline for opportunities.
What do you dislike about the product?
Lead conversion is confusing to our end users
What problems is the product solving and how is that benefiting you?
Its easier to understand our pipeline and forecast
Unlock your customer’s experience
What do you like best about the product?
Easy access across multiple platforms. Clear view of customer and potential sales.
What do you dislike about the product?
Ecosystem is so big you may be missing functionality that's already available
What problems is the product solving and how is that benefiting you?
Allowing us to merge multiple businesses on one platform
Excellence in Customer Centricity
What do you like best about the product?
Salesforce sales cloud system is unparalleled. The AI technology allows you to aggregate customer data and preferences to create a seamless customer journey. With the customer at the center, all functions in your business start to work in unison to create the best experience for the customer.
What do you dislike about the product?
The system is rapidly evolving, now even more so with Einstein co-pilot. Creating processes to level up your customers skills is going to be increasingly more important.
What problems is the product solving and how is that benefiting you?
It's empowering our business to use data in real time to enhance and refine how we service our customers. Through this journey, our commercial organization is raising the bar in how we do businesses.
Salesforce sales cloud makes my day to day workflows much easier.
What do you like best about the product?
I like the ease and use of reports and dashboards. I also like the ability to track sales opportunities and provide coaching comments to help drive sales to closed/won. CPQ also makes my teams day to day workflows easier streamlining the sales process and allows us to track sales all in Salesforce.
What do you dislike about the product?
Salesforce sales cloud is easy to use and I don't have any areas that I would recommend changing.
What problems is the product solving and how is that benefiting you?
Salesforce sales cloud is providing insight on customer interactions and helping us understand what products customers are buying. It is also helping us identify growth areas for sales representatives when it comes to engaging with customers to moves sales through the sales cycle.
Sales Cloud is everything your reps need to sell faster and better
What do you like best about the product?
Customer 360! Yes, having all the information about your customer is everything you can ask for. Additionally, the ability to log calls and track activities just makes you more efficient!
What do you dislike about the product?
Enablement strategy seems to be missing. We can always implement things out of the box or customise but without an enablement strategy it gets really difficult to gets reps to come back to the system.
Data management, duplicates and just bad data. These are things all of us struggle with on a day to day.
Data management, duplicates and just bad data. These are things all of us struggle with on a day to day.
What problems is the product solving and how is that benefiting you?
Customer 360
Activity Tracking
Forecasting
Sales planning and more!
Activity Tracking
Forecasting
Sales planning and more!
Sales cloud Einstein
What do you like best about the product?
I love the Sales cloud Einstein features especially the opportunity scoring and account insights
What do you dislike about the product?
I'm a bit confused about the licensing part
What problems is the product solving and how is that benefiting you?
We are using it to identify the opportunity score and identifying the potential opportunities that would be a closed won deal
Revolutionised our sales business
What do you like best about the product?
The ability to have all sales information and activities in a central location and enable collaboration amongst our sales teams across the globe.
What do you dislike about the product?
Some of the limitations restrict us from accessing certain features that should be included in the standard license for Sales Cloud.
What problems is the product solving and how is that benefiting you?
Sales cloud helps us place the customer at the centre of everything we do; it helps increase governance and compliance to standard processes and methodologies across our sales organisation
Best in market
What do you like best about the product?
User, admin, developer experience. Pretty much the best solution in market today.
What do you dislike about the product?
Sometimes it can be over flexible which may have negative impact in the long run
What problems is the product solving and how is that benefiting you?
Overall business visibility
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