Salesforce Sales Cloud
Salesforce, Inc.External reviews
10,025 reviews
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External reviews are not included in the AWS star rating for the product.
Keeps My Sales Pipeline on Track Without the Guesswork
What do you like best about the product?
For me, the biggest plus is visibility. I can see exactly where every deal is in the pipeline, what's moving forward, and what needs follow up. The automation for remainders and task assignments saves a lot of mental load. I also like that i can pull up customer info instantly when i"m on a call, no more scrambling through spreadsheets or email threads. It's easy to use so we are using it daily for managing sales.
What do you dislike about the product?
It's working smoothly but sometimes There are so many features that's easy to get lost if you didn't have it customized for you team.
What problems is the product solving and how is that benefiting you?
Before we used it, tracking deals was all over the place, some in spreadsheets, some in personal notes, some just in our heads. Now it's centralized, so nothing slips through the cracks.
Salesforce for everyone
What do you like best about the product?
What I like best about Salesforce Sales Cloud is its powerful and comprehensive set of tools that streamline the entire sales process. It covers everything from lead and contact management to opportunity tracking and forecasting, all integrated within a single platform. This all-in-one solution reduces the need to switch between multiple tools, making it easier for sales teams to stay focused and efficient.
The centralized nature of Salesforce Sales Cloud helps sales teams stay organized by providing real-time updates on progress and performance. It also fosters better collaboration among team members, allowing them to share insights, track activities, and coordinate efforts seamlessly. This improves overall productivity and helps drive more effective sales outcomes.
The centralized nature of Salesforce Sales Cloud helps sales teams stay organized by providing real-time updates on progress and performance. It also fosters better collaboration among team members, allowing them to share insights, track activities, and coordinate efforts seamlessly. This improves overall productivity and helps drive more effective sales outcomes.
What do you dislike about the product?
Salesforce Sales Cloud can be expensive, especially for small to mid-sized businesses. The pricing typically depends on the number of users and the specific features required, which can quickly add up as the team grows or needs become more complex. This makes it a significant investment that may be challenging for businesses with limited budgets.
In addition to the subscription costs, some advanced customizations or integrations often require the help of specialized consultants or developers. Hiring outside experts to tailor the platform to specific business needs can further increase the overall expenses. For companies without in-house technical resources, this can make implementing and maintaining Salesforce Sales Cloud more costly and time-consuming.
In addition to the subscription costs, some advanced customizations or integrations often require the help of specialized consultants or developers. Hiring outside experts to tailor the platform to specific business needs can further increase the overall expenses. For companies without in-house technical resources, this can make implementing and maintaining Salesforce Sales Cloud more costly and time-consuming.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves the problem of managing complex sales processes by providing a centralized platform where all customer data, leads, opportunities, and communications are organized and accessible in real time. This helps sales teams avoid scattered information across multiple tools and spreadsheets, reducing errors and improving efficiency. By automating routine tasks like data entry, follow-ups, and forecasting, it allows salespeople to focus more on building relationships and closing deals.
The benefits I’ve seen include improved visibility into the entire sales pipeline, enabling better decision-making and more accurate forecasting. With easy access to customer insights and collaboration tools, the team can work together seamlessly, respond faster to opportunities, and personalize their approach. Overall, Salesforce Sales Cloud has helped increase productivity, streamline workflows, and drive higher sales performance.
The benefits I’ve seen include improved visibility into the entire sales pipeline, enabling better decision-making and more accurate forecasting. With easy access to customer insights and collaboration tools, the team can work together seamlessly, respond faster to opportunities, and personalize their approach. Overall, Salesforce Sales Cloud has helped increase productivity, streamline workflows, and drive higher sales performance.
It's easier to navigate now with the new updates
What do you like best about the product?
Salesforce Sales Cloud is widely praised for its ability to streamline and enhance sales processes, offering a comprehensive suite of tools that helps sales teams work more efficiently and close deals faster. Its user-friendly interface and robust customization options allow teams to tailor the platform to their specific needs, making it suitable for businesses of all sizes. With features like lead management, opportunity tracking, and automated workflows, Sales Cloud enables sales teams to easily track prospects, prioritize leads, and manage customer relationships seamlessly. Additionally, the integration with other Salesforce products and third-party apps ensures a connected and unified experience, reducing the need for switching between different systems.
One of the standout features that users love about Salesforce Sales Cloud is its powerful analytics and reporting capabilities. Sales teams can gain valuable insights into sales performance, track key metrics, and make data-driven decisions in real-time. The platform’s AI-powered features, like Salesforce Einstein, offer predictive analytics and personalized recommendations, helping salespeople anticipate customer needs and tailor their outreach accordingly. Whether it’s managing accounts, collaborating with teams, or nurturing long-term customer relationships, Sales Cloud helps sales teams be more productive, while delivering a highly customizable and scalable solution for businesses looking to grow.
One of the standout features that users love about Salesforce Sales Cloud is its powerful analytics and reporting capabilities. Sales teams can gain valuable insights into sales performance, track key metrics, and make data-driven decisions in real-time. The platform’s AI-powered features, like Salesforce Einstein, offer predictive analytics and personalized recommendations, helping salespeople anticipate customer needs and tailor their outreach accordingly. Whether it’s managing accounts, collaborating with teams, or nurturing long-term customer relationships, Sales Cloud helps sales teams be more productive, while delivering a highly customizable and scalable solution for businesses looking to grow.
What do you dislike about the product?
While Salesforce Sales Cloud offers a wealth of powerful features, some users may find its complexity and steep learning curve challenging, particularly for smaller teams or those new to CRM systems. The platform’s wide range of functionalities can be overwhelming for users who don’t have the time or resources to fully explore and customize all of its tools. New users may struggle to navigate its advanced features, like automation workflows or AI-powered tools, without proper training or support, leading to potential inefficiencies during the onboarding process.
Additionally, Salesforce’s pricing structure can be a drawback for smaller businesses or those on tight budgets. While the platform offers various tiers, many of its more advanced features are only available in higher-priced plans, which may not be cost-effective for all users. The customization options, though powerful, may also require additional development or third-party integrations, adding to the overall expense and complexity. For some, these factors can make the platform feel less accessible or practical for teams with limited resources or a need for a simpler solution.
Additionally, Salesforce’s pricing structure can be a drawback for smaller businesses or those on tight budgets. While the platform offers various tiers, many of its more advanced features are only available in higher-priced plans, which may not be cost-effective for all users. The customization options, though powerful, may also require additional development or third-party integrations, adding to the overall expense and complexity. For some, these factors can make the platform feel less accessible or practical for teams with limited resources or a need for a simpler solution.
What problems is the product solving and how is that benefiting you?
Salesforce provides robust tools to help teams effectively manage and track all emails, making communication with customers and prospects seamless and organized. With its email integration features, users can easily link their email accounts to Salesforce, allowing them to send, receive, and track emails directly within the platform. This centralized system ensures that no communication is missed, and all interactions are logged against the relevant records, whether they are related to leads, opportunities, or accounts. The ability to capture and store email threads helps sales and support teams stay on top of client conversations, making it easier to follow up on previous exchanges and maintain a consistent, personalized communication flow.
Additionally, Salesforce offers powerful filtering and case management capabilities that streamline the process of handling customer issues and inquiries. Using customizable filters, teams can quickly sort and prioritize cases based on factors like urgency, case type, or customer priority, ensuring that nothing falls through the cracks. With its built-in automation tools, Salesforce can also trigger workflows based on specific case criteria, allowing teams to resolve issues more efficiently. This level of organization helps reduce response times, increases productivity, and ensures a higher level of service for customers. Whether it's managing incoming support tickets or tracking ongoing service issues, Salesforce makes it easy to stay on top of cases and provide timely, effective resolutions.
Additionally, Salesforce offers powerful filtering and case management capabilities that streamline the process of handling customer issues and inquiries. Using customizable filters, teams can quickly sort and prioritize cases based on factors like urgency, case type, or customer priority, ensuring that nothing falls through the cracks. With its built-in automation tools, Salesforce can also trigger workflows based on specific case criteria, allowing teams to resolve issues more efficiently. This level of organization helps reduce response times, increases productivity, and ensures a higher level of service for customers. Whether it's managing incoming support tickets or tracking ongoing service issues, Salesforce makes it easy to stay on top of cases and provide timely, effective resolutions.
for big companies - very expensive to have it tailored made
What do you like best about the product?
that it is a huge Crm platform , multiple integrations - you can pretty much use it in any way you want to - sales , technical information , billing etc...
What do you dislike about the product?
in order to customize it and do the functions you want it to do - you definitely need professional services which cost a lot. Also , you need the professional services guys to understand what you want to do
What problems is the product solving and how is that benefiting you?
it replaced legacy systems - andcreated a clear path on how a lead becomes a customer
Not very user friendly
What do you like best about the product?
Everything is available in one place if you can figure out how to navigate.
What do you dislike about the product?
The general UI is not great. Navigation can be made better.
What problems is the product solving and how is that benefiting you?
Data handling.
Keeps My Sales Pipeline Clear and Organized
What do you like best about the product?
Salesforce Sales Cloud makes it easy to keep track of leads, opportunities, and deals all in one place. I like the way I can customize fields, dashboards, and reports to fit my sales process. Implementation was smooth with good onboarding support, and integration with our marketing tools and email system was seamless. I use it daily to manage follow-ups, check my pipeline, and review sales performance. And customer support has been responsive and helpful whenever needed.
What do you dislike about the product?
As of now, I haven't run into any problems yet. It's easy to use, the interface is easy users can navigate easily.
What problems is the product solving and how is that benefiting you?
It helps me keep my sales avitivities organized, stay on top of follow up and make better decisions based on real time data.
ON24 x Salesforce
What do you like best about the product?
its ability to provide a centralized, real-time view of our customer accounts and sales pipeline. The customizable dashboards and reporting tools allow me to track customer engagement, renewal timelines, and opportunity status efficiently. It also integrates well with other platforms like ON24
What do you dislike about the product?
Tt can sometimes feel overly complex and unintuitive, especially when navigating custom objects or workflows. The user interface isn’t always the most user-friendly, which can slow down productivity when trying to access specific data or complete routine tasks.
What problems is the product solving and how is that benefiting you?
Helps solve the challenge of managing and tracking customer interactions, sales opportunities, and account history in one centralized platform. For me as a Customer Success Manager, it ensures better alignment with Sales and Marketing teams, improves visibility into the customer journey, and allows for more proactive account management.
Very easy to used and navigate.
What do you like best about the product?
Friendly user interface and easy to implement.
What do you dislike about the product?
Lack of customer support and downtime during critical moment.
What problems is the product solving and how is that benefiting you?
Tracking my Sales pipeline and urgency for my deals.
Salesforce has been really good for tracking numbers for clients.
What do you like best about the product?
Easy to use, numbers implementation, and customer support, features, frequency of use, implementation
What do you dislike about the product?
Integration with totango and zendesk and overall speed of using Salesforce
What problems is the product solving and how is that benefiting you?
It serves as a solid database for clients and our first source of truth.
Salesforce experience
What do you like best about the product?
It is really very easy to navigate and work with Salesforce .
It has Ai embedded messaging which helps a lot in reducing the workload
It has Ai embedded messaging which helps a lot in reducing the workload
What do you dislike about the product?
Some times there are technical glitch which makes it a bit difficult to use
What problems is the product solving and how is that benefiting you?
It provides all the details of the customer and also provide Ai assistance which enhances the quality of work.
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