Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Powerful CRM That Keeps Our Sales Process Organized
What do you like best about the product?
I like that Salesforce Sales Cloud keeps all our leads, deals, and reports in one place and makes managing the sales process much more organized and easy.
What do you dislike about the product?
Sometimes it feels a bit complex and overwhelming for new users, and the pricing can be high for smaller teams.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps us organize and track our entire sales pipeline in one system, which improves visibility, reduces manual work, and helps us close deals faster.
User-Friendly CRM with Great API Integrations
What do you like best about the product?
it's user friendly interface as it works as most of the CRMs systems out there, the api integrations is also great
What do you dislike about the product?
the order of ther items you got, I believe they got to improve that
What problems is the product solving and how is that benefiting you?
lead hygiene and opps control
Efficient Sales Tool with Initial Setup Hiccups
What do you like best about the product?
I appreciate how Salesforce Sales Cloud helps clients efficiently get, grow, and forecast revenue. I really like the efficient sales process it has built, which helps us get the right code in a single go without any redos.
What do you dislike about the product?
There were a bunch of hiccups in the beginning, but we eventually found the way ahead and configured it.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to efficiently help clients get and grow revenue, and forecast it. The efficient sales process helps us get the right code in a single go without any redos.
Complete Customer Data in One Place That Boosts Sales Team Productivity
What do you like best about the product?
It provides complete customer information and stores the data in one place, which helps sales teams understand customers in a better way. It also improves team productivity by making it easier to track leads from the start through conversion.
What do you dislike about the product?
Salesforce Sales Cloud is costly, and small companies may find it hard to afford. It also has a large number of features, which can feel confusing for a first-time user.
What problems is the product solving and how is that benefiting you?
Easy access to customer history enables faster communication, saves time, improves productivity, and reduces human errors.
SF = a DREAM come true for Busy Professionals *Clean, Flexible Data Storage and Organization
What do you like best about the product?
I really like the multiple ways you can store, save, and sort data, and how it all stays clean and well organized.
What do you dislike about the product?
Some rules apply here. There are so many options that it can lead to analysis paralysis if you’re not aware of the breadth and depth of Sf.
What problems is the product solving and how is that benefiting you?
Organizing my candidates and opportunities is much easier now. Without SF, my pipeline is a mess. The system feels like a super-organizer built around my recruiting needs, which helps me maximize what I love doing most—recruiting—rather than getting bogged down in old, antiquated systems.
All-in-one workspace, very useful and easy to use
What do you like best about the product?
It is very useful because you can have your entire workspace in one place, plus it is easy to use.
What do you dislike about the product?
What I like is that sometimes it can fail and get stuck a little.
What problems is the product solving and how is that benefiting you?
Solve the problem of using multiple programs
Salesforce Makes Incident Tracking Easy
What do you like best about the product?
Salesforce is our main source for tracking incidents, and it makes our work easier overall.
What do you dislike about the product?
So far, everything seems to be working well for me. I haven’t run into any issues with using it.
What problems is the product solving and how is that benefiting you?
Creating an incident is much easier, and it serves as a tool where we can also write our comments and remarks about the adjustments we have made.
Product & Service Reviews
What do you like best about the product?
The platform is highly flexible, allowing you to create custom fields, objects, and workflows (often via "clicks, not code") to match your specific business needs.
What do you dislike about the product?
Standard customer service can be slow, with some users reporting that fast or effective help is often locked behind expensive premium plans.
What problems is the product solving and how is that benefiting you?
Scattered Data eliminates the "black hole" of leads by replacing disconnected spreadsheets and legacy systems with a single system of record
Powerful CRM with Great Integration but Pricy
What do you like best about the product?
I like the centralized dashboard that gives a complete view of leads, opportunities, and customer data in one place. The integration capability with other tools makes it easy to maintain consistent data across systems. Automation tools like workflows and approval processes save a lot of manual effort. I find the centralized dashboard extremely beneficial because it gives real-time visibility into leads, opportunities, and customer interactions without switching between multiple tools. Lastly, integration with other business tools ensures smooth data flow across departments. This reduces duplication, improves accuracy, and maintains consistency in customer records.
What do you dislike about the product?
The initial setup and customization can be complex, especially for small teams without dedicated Salesforce administrators. The pricing can be expensive for startups or small businesses, particularly when adding advanced features or multiple users. Performance may slow down slightly when handling very large datasets or heavily customized environments.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to centralize customer data, integrate tools, and automate tasks. It eliminates data scatter by centralizing leads and opportunities, minimizes follow-up delays, and enhances decision-making with real-time insights.
Easy Reporting & Seamless Tool Integration
What do you like best about the product?
I like that Salesforce Sales Cloud is easy to use, especially when creating reports and dashboards since it requires no coding, just drag and drop. I also appreciate how well it syncs with our other tech tools like Gong, Consensus, and ZoomInfo.
What do you dislike about the product?
I think it's more on how we set up Salesforce Sales Cloud, but there are a lot of fields currently and sometimes it's hard to navigate.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud as our main sales CRM, which makes it easy to create reports and dashboards with drag-and-drop functionality. It also helps with pipeline review and forecasting and syncs well with other tech tools.
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