Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Organizational Lifeline with Complex Data Entry
What do you like best about the product?
I like using Salesforce Sales Cloud because it's been a standard practice for me in keeping track of my book of business and territory for 20 years. It helps me stay organized, which is not something I'm naturally good at. When I'm using it properly, it keeps everything tidy in one place. I have it configured to highlight my next steps, which keeps me on target with each account. It's also quite easy to use since I've been using it since 2006.
What do you dislike about the product?
It's mostly geared toward forecasting for managers. The end user experience for account executives can be overwrought with required data entry. I get constant error messages for information that needs to be entered before I can enter the next phase, but the messages are not well presented and I have to go hunting for the fields I need to input. It's not a simple process.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to track deals, manage pipeline health, and ensure alignment with management. It organizes everything in one place and highlights next steps, keeping me on target.
Best Way to Centralize the Entire Sales Process with Powerful Integrations.
What do you like best about the product?
It’s the best way to centralize the entire sales process in one place.Also It provides various integrations for configurations
What do you dislike about the product?
I think the pricing is quite costly in India, but the features are really good.
What problems is the product solving and how is that benefiting you?
It removes the manual process and produces high-quality work.
Streamlined Sales Processes with Powerful CRM Features
What do you like best about the product?
I like how Salesforce Sales Cloud provides a centralized view of customer and sales data, making it easy to track leads, opportunities, and activities in one place. This centralization improves visibility and accountability. The dashboards and reports are especially useful for monitoring performance and forecasting. I also appreciate the automation features, which help reduce manual work and save time. Overall, the platform supports better decision-making and smoother collaboration across teams.
What do you dislike about the product?
One area that could be improved is usability, as the interface can feel complex and overwhelming for new users. Some features require extensive customization or admin support, which can slow things down. Reporting and dashboards, while powerful, can also be time-consuming to set up, and performance may lag when handling large volumes of data.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud for managing leads, tracking opportunities, and centralizing customer data. It streamlines sales processes, enhances pipeline visibility, and supports better decision-making. The dashboards and automation features save time and improve collaboration across teams.
Integration Prowess with a Few Data Management Hiccups
What do you like best about the product?
I like Salesforce Sales Cloud's integration with HubSpot since all the data from HubSpot syncs to Salesforce smoothly. It's really convenient to have all contacts from a marketing campaign synced, allowing me to see each contact's campaign history. The data syncing for contacts and their organization is seamless, making it easier for sales and marketing teams to get campaign-enrolled contact data in Salesforce. Additionally, the ability to check if a contact is a lead or a contact and view associated campaigns is very helpful.
What do you dislike about the product?
I don't like that duplicate accounts happen quite regularly in Salesforce Sales Cloud when a new contact is added. It sometimes doesn't associate with the already created account but creates a new one for the same organization, leading to having duplicate accounts of a single company. This results in multiple accounts for the same company, and when new contacts come in, they get divided among these accounts. This division means that some contacts go to one account and some to another, which becomes confusing when opportunities are linked only to one of these accounts. Also, the initial setup wasn't very easy due to a lot of data migration.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage multiple deals, campaigns, and reports for my sales team. It solves the problem of maintaining a detailed database of the entire sales funnel, tracking which opportunity is at what stage, and integrates communications and details like order form delivery and account size.
Automation and Complete Visibility, But with a Steep Learning Curve
What do you like best about the product?
I really like the complete visibility (360 degrees) of each client that Salesforce Sales Cloud offers. I can see the entire interaction history on a single screen, which eliminates the need to jump between different applications and helps keep the whole team aligned. The automation of follow-ups is another feature I appreciate, as the system creates automatic reminders and workflows that ensure no potential client is left unattended. I also integrate Salesforce with Gmail and Google Calendar, which is essential because it allows all the emails I send to clients to be automatically recorded, and it syncs my meetings, saving me a lot of time. Switching from Excel spreadsheets to Salesforce was a quality leap because now everything is centralized and automated, making us much more efficient. Once the initial technical setup phase is overcome, Salesforce Sales Cloud delivers incredible results.
What do you dislike about the product?
What I like the least is that the learning curve is very steep. For a new user, the interface can be overwhelming due to the huge number of tabs and options. I think the user experience (UX) could be simplified a bit so that the basic functions are more intuitive without the need for so much prior training. To be honest, the initial setup was a challenge. It's not something that can be done in an afternoon. It required time to map all our processes and customize the fields.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage leads and track sales opportunities. Solve the loss of prospects by automating follow-ups and offer complete customer visibility, centralizing information and improving coordination and efficiency.
Powerful CRM with Steep Learning Curve
What do you like best about the product?
I like how Salesforce Sales Cloud provides control and visibility over the sales process with everything connected, such as leads, accounts, opportunities, and activities, which helps in having the full context of a deal without needing to jump between tools. The customization and automation features stand out as they allow pipelines, fields, workflows, and approvals to be tailored to fit the sales team’s needs. Additionally, the reporting and dashboards turn complex sales data into clear, real-time insights. I also appreciate how well it scales, accommodating both small teams and larger, complex organizations, and adapts as processes mature. These aspects make it a powerful tool for sales alignment and focus.
What do you dislike about the product?
Even as a strong product, Salesforce Sales Cloud isn’t without its frustrations. The biggest drawback is complexity. It’s incredibly powerful, but that power comes with a steep learning curve, especially for new users or teams without a dedicated admin. Setup and customization can also be time-consuming. Getting workflows, reports, and dashboards just right often requires ongoing maintenance, and small changes can feel heavier than they should. Performance can occasionally lag as well, particularly in heavily customized orgs with lots of automation running in the background. Cost is another consideration. Licensing, add-ons, and advanced features can add up quickly, which may be overkill for smaller teams. Lastly, user experience could be more intuitive out of the box—without thoughtful configuration, it can feel cluttered and overwhelming rather than streamlined.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud organizes all sales data in one place, eliminating scattered information. It improves pipeline visibility and forecasting accuracy. Automation reduces wasted time on admin tasks, enhancing team accountability and alignment.
Easy, User-Friendly Salesforce That Simplifies and Structures Daily Work
What do you like best about the product?
I loved how easy and user friendly salesforce is once you are familiar with the tool. It simplifies a lot of work and helped to structure my day and tasks to do
What do you dislike about the product?
Although user friendly it might take a while to get used to all features and to tie it to everyday tasks and use
What problems is the product solving and how is that benefiting you?
Salesforce help me get a easy and working structure on my day to day work. It help track customers and follow ups to ensure close of Sales in a frequent and fluid manner
Easy to Use and Manage
What do you like best about the product?
It was easy to use and manage. But it was costly
What do you dislike about the product?
It was expensive so we ended up switching to Hubspot
What problems is the product solving and how is that benefiting you?
I am unsure - we no longer use Salesforce in my company
Transforms Sales with Smart Reminders and Seamless Digital Workspace
What do you like best about the product?
Most helpful thing that I found about Salesforce Sales Cloud is that just before we didn't used any such things, we used to forget when to call clients and also lost leads and now the best thing I got was it tells me who to call and when should we do a follow up, which deal will be going to close sooner and more than that it provides a smart digital office like setup for the sales team instead of creating and merging things from different sources at one place
What do you dislike about the product?
Some of the things that I don't like about it is when we have thousands of leads or a lot of activities, that is when it starts to lag while opening accounts and slowly loads records and reports take a lot of time to build and another thing is as we need regular customizations for products and have to add different integrations so after some years it becomes difficult to understand the system which makes that for even small changes and updates, we need consultants
What problems is the product solving and how is that benefiting you?
Some of the problems that Salesforce is actually solving are that earlier sales reports were mostly excel lies and managers had to rely on their gut feelings but after using salesforce sales cloud, you will get a real pipeline along with realtime conversion rate and another one is that finance teams need to know that how much of the revenue is coming and when will the cash arrive so in these cases salesforce sales cloud provides weighted pipelines and closing probabilities too which is helpful in production planning
Streamlined Agency Operations with Comprehensive Tracking
What do you like best about the product?
I like how Salesforce Sales Cloud allows for creating and tracking opportunities through all stages until they close as won. I find the complete account, contact, and opportunity tracking of agencies very beneficial. It also helps in generating reports as needed. The initial setup was easy; we just procured the licenses and started.
What do you dislike about the product?
I find the Einstein Activity Capture feature a bit problematic because if we enable it, it has some dependencies and either one feature will work but both features will not work at the same time.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud connects different agencies, maintains hierarchical relationships, and tracks bookings. It allows complete account, contact, and opportunity tracking and helps generate reports as needed.
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