Salesforce Sales Cloud
Salesforce, Inc.External reviews
10,029 reviews
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External reviews are not included in the AWS star rating for the product.
Great for Tracking Opportunities, But Lacks Automation for Projections
What do you like best about the product?
I like that it helps keep track with opportunities
What do you dislike about the product?
No automation to hwlp with projection for opportunities
What problems is the product solving and how is that benefiting you?
Understand our pipeljne
Simplifies Sales and Delivers Excellent Reporting
What do you like best about the product?
Making sales a lot easier and allow for great reporting.
What do you dislike about the product?
No dislikes at this time. Very happy with the AI.
What problems is the product solving and how is that benefiting you?
Reporting. It makes reporting a lot easier.
Great Visibility with Real-Time Dashboards, but Configuration Can Be Complex
What do you like best about the product?
The real-time dashboards and reporting give great visibility into the sales pipeline, performance metrics, and forecasting accuracy.
What do you dislike about the product?
Some features feel overly complex, and simple process changes can require a lot of configuration or admin support.
What problems is the product solving and how is that benefiting you?
Nonprofit donor management
Miss Mishra
What do you like best about the product?
I find managing opportunities and leads using Salesforce Sales Cloud invaluable for my business. The platform's customization options, like building my own UI and defining workflows, are another standout feature. Also, I'm looking forward to utilizing its forecasting capabilities in my consulting work.
What do you dislike about the product?
The initial setup of Salesforce Sales Cloud was complicated, as it required overcoming some hiccups before I could learn and manage it effectively. Also, I feel that the mobile native experience could be improved for better performance and usability.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage opportunities and leads efficiently, with customizable workflows and user interface, crucial for my consulting in CPG industries.
Great for Sales Teams but Challenging for Niche Customization
What do you like best about the product?
I appreciate Salesforce Sales Cloud’s mobile capabilities, allowing our reps to operate efficiently on the go. The real-time visibility across various processes and systems has solved our visibility issues and burnouts, enabling management to track sales activities and team performance effectively. The ease of use and flexibility for teams to input and retrieve relevant data, which is accessible to leadership, stands out.
What do you dislike about the product?
I find customization with Salesforce Sales Cloud challenging for our niche company. While we try to use as much of the out-of-the-box features as possible, we still require customization, which has proven difficult. Specifically, handling quotes, scheduling, and translating products into sales orders and work orders have been particularly challenging. Also, there might be room for improvement in the proposal aspect.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves visibility issues, providing real-time insights across multiple areas, enhancing processes and systems.
Great Automatic Agent Generation, But Pricing Is High
What do you like best about the product?
Agentforce generating the agents automatically
What do you dislike about the product?
Pricing model as it is higher to use Agentforce
What problems is the product solving and how is that benefiting you?
Yes
Streamlined Lead Management with Salesforce Sales Cloud
What do you like best about the product?
I appreciate Salesforce Sales Cloud for its scalability, AI insights, and strong reputation, which made it stand out to us. The setup was straightforward, making it easy to get started. I love the centralized lead capture and automated lead assignment, which have unified our lead management process. The features such as email to lead, web form to lead, and text messages to lead make the experience seamless. Additionally, using Salesforce with DocuSign for contract and signature management has been beneficial. The territory management and mapping features are valuable for maintaining cohesive sales team assignments.
What do you dislike about the product?
I find the process of building dashboards to be cumbersome and difficult. Especially in the context of forecasting, this makes it challenging to effectively coach sales reps.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to eliminate lead tracking issues, creating a centralized system for leads, automating assignments, and notifications, which boosts sales efficiency.
Great Integration for Lead to Quote and Forecasting
What do you like best about the product?
Tight integration for entire flow lead to quote and forecasting.
What do you dislike about the product?
Need goal seek feature to enable sales team better for certain deals
What problems is the product solving and how is that benefiting you?
Good visibility into entire sales process for all applicable users from AE to C-Level
Unbeatable CRM with Predictive Intelligence
What do you like best about the product?
I really appreciate all the features of Salesforce Sales Cloud, which I consider the best CRM in the world. It has helped our sales teams to be more efficient, assertive, and to close more deals. I also value the predictive intelligence of Einstein, which I find extremely useful.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage our teams' sales pipeline, making them more efficient and assertive, which results in more closed deals.
Great Reporting and Easy Management, but Lightning Can Be Slow
What do you like best about the product?
Managing accounts, opportunities, and pipelines has been straightforward. The out-of-the-box reports are especially useful for our business.
What do you dislike about the product?
The Lightning interface feels slower compared to the classic experience.
What problems is the product solving and how is that benefiting you?
We use Salescloud to manage our process from leads all the way to quotes. It allows us to organize groups and synchronize with our downstream systems, both in real time and in batch mode. This functionality is beneficial for our business.
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