Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Sleek, Intuitive UI That’s Easy to Use
What do you like best about the product?
Sleek UI and highly intuitive UX design.
What do you dislike about the product?
Expensive licenses for small businesses.
What problems is the product solving and how is that benefiting you?
Unifies all my apps, streamlining tasks.
Highly Adaptable Tool for Nonprofits
What do you like best about the product?
It is capable of nearly anything! You can adapt it to suit the needs of your nonprofit.
What do you dislike about the product?
Sometimes it is a bit complicated, and the reporting system is difficult to remember.
What problems is the product solving and how is that benefiting you?
Management and tracking of donors, management of field trip booking and details, and the same for our virtual reality program.
Agentforce Sales Turns CRM Into an Autonomous Teammate
What do you like best about the product?
Agentforce Sales stands out because it evolves the CRM from a passive database into an autonomous teammate. By using the Atlas Reasoning Engine and real-time Data Cloud integration, it independently qualifies leads and automates administrative tasks, allowing reps to focus entirely on high-value relationship building.
What do you dislike about the product?
While Agentforce Sales is powerful, the primary drawbacks are its steep price point and the high technical complexity required for a successful setup. Smaller teams often struggle with the "Agentforce tax"; the cost per conversation or action, and the fact that the AI’s effectiveness is entirely dependent on having a perfectly clean, integrated Data Cloud, which can take months to configure.
What problems is the product solving and how is that benefiting you?
Agentforce Sales addresses the “human scale” problem by going beyond basic automation and into autonomous execution. For example, rather than having a rep spend hours manually vetting inbound leads, the Agentforce SDR can use the Atlas Reasoning Engine to independently research a prospect’s company background, handle technical product questions around the clock, and book meetings directly on an AE’s calendar.
The value is that it shifts the CRM from a passive database into an active “digital coworker.” Because the AI is grounded in your specific Data Cloud, it can pull together detailed account briefs and “Next Best Action” prompts that stay contextually accurate instead of reading like generic summaries. In practice, this helps a lean team maintain a 24/7 global presence and deliver high-touch personalization that would typically require an organization five times its size.
The value is that it shifts the CRM from a passive database into an active “digital coworker.” Because the AI is grounded in your specific Data Cloud, it can pull together detailed account briefs and “Next Best Action” prompts that stay contextually accurate instead of reading like generic summaries. In practice, this helps a lean team maintain a 24/7 global presence and deliver high-touch personalization that would typically require an organization five times its size.
Efficient Carrier Management with Great Integration
What do you like best about the product?
I use Agentforce Sales for organizing and staying on top of carriers and updating files. It makes searching and looking for info for carriers more efficient. I like that it features AI agents that perform actual sales work, not just assisting, along with deep integration with the salesforce and 24/7 lead engagement. The initial setup is very simple.
What do you dislike about the product?
Accuracy. The AI agents still need stronger reliability.
What problems is the product solving and how is that benefiting you?
I use Agentforce Sales for organizing carriers and updating files. It efficiently helps me search for carrier info.
Salesforce - Easy to Use Once Implemented
What do you like best about the product?
I like how easy it is to use once everything is implemented, but it can be a little difficult to get everything working at first.
What do you dislike about the product?
I do not like how difficult it is to get everything setup so employees can use it on a day to day basis
What problems is the product solving and how is that benefiting you?
As an administrator, it took me a long time to learn the technical skills needed to set it up, but once it was in place, the end users only needed about 1–2 weeks to master the platform.
AI Sales Automation That Keeps Me Focused on Closing Deals
What do you like best about the product?
It helps automate sales tasks with AI, improves pipeline visibility, and lets me focus more on closing deals than on admin work.
What do you dislike about the product?
It can feel overly complex, with a steep learning curve and frequent need for admin support, and it can also be expensive and heavy for simple sales processes.
What problems is the product solving and how is that benefiting you?
It removes manual sales work like lead tracking, data entry, follow-ups, and pipeline updates by automating them with AI agents. This gives me a clearer view of the pipeline, better prioritization of leads, and faster decision-making. The main benefit for me is saving time on administrative tasks so I can focus more on selling and customer relationships.
Highly Customizable, Easy Setup
What do you like best about the product?
I like how much opportunity there is to customize your platform. We are able to use it for events, conversations, opportunities, and more, which makes it so any part of our business we can put into CRM. I also found the initial setup to be super easy.
What do you dislike about the product?
I think sometimes the wording it uses for things such as products etc gets confusing. We aren’t a tech company per se so I wish it was simpler.
What problems is the product solving and how is that benefiting you?
I use Agentforce Sales (formerly Salesforce Sales Cloud) for tracking sales conversion numbers and knowing who on my team is talking to so we don’t duplicate opportunities.
Centralized Communication, Efficient Reporting
What do you like best about the product?
I like that Agentforce Sales has features similar to Facebook, like tagging people and liking comments, which centralizes communication in the workplace. I also find report building to be a strong point, and it helps us view everything with just a click of a button. Additionally, the support ticket option works well.
What do you dislike about the product?
I run into error messages every month or so which can be frustrating.
What problems is the product solving and how is that benefiting you?
Agentforce Sales organizes our lead flow, appointments, sales, production, rehash, and reporting. It centralizes communication and provides easy access to reporting with just a click of a button.
A Trusted Source of Truth for Contacts and Accounts
What do you like best about the product?
What I like most about Salesforce is being able to trust it as our source of truth for contact information and account details. It’s easy to keep everything up to date, and making changes is straightforward.
What do you dislike about the product?
It can be a bit finicky from time to time, but most of the issues usually come down to admin permissions.
What problems is the product solving and how is that benefiting you?
It acts as our single source of truth and opportunity tracker for our sales teams. Creating customer reports and keeping a clear line of sight on active deals has been a huge problem-solver for us.
Best AI Sales Automation Tool for Modern Teams
What do you like best about the product?
Honestly, the best thing about Agentforce is that it actually gets reps out of the weeds. The UI / UX is surprisingly clean and intuitive, so your team doesn't feel like they're fighting another clunky tool just to get their work done. Because it’s a native tool, the integrations with your existing Salesforce data are completely seamless.
Performance-wise, it's snappy and pulls up account history without lagging. But the real game-changer is the AI / Intelligence. It isn't just running basic macros it actually understands the context of a deal, teeing up follow-ups that sound natural. While the cost isn't cheap, the Pricing / ROI really starts to make sense when you calculate the sheer hours of admin work it kills every week. Plus, if you actually lean on their Support / Onboarding team, getting it spun up and customized for your specific workflows is a lot less painful than you'd expect.
Performance-wise, it's snappy and pulls up account history without lagging. But the real game-changer is the AI / Intelligence. It isn't just running basic macros it actually understands the context of a deal, teeing up follow-ups that sound natural. While the cost isn't cheap, the Pricing / ROI really starts to make sense when you calculate the sheer hours of admin work it kills every week. Plus, if you actually lean on their Support / Onboarding team, getting it spun up and customized for your specific workflows is a lot less painful than you'd expect.
What do you dislike about the product?
They just need to do little work navigation part, and some UX side improvements, otherwise rest is good.
What problems is the product solving and how is that benefiting you?
Ultimately, it solves the oldest problem in sales: reps spending more time doing data entry than actually selling. It stops leads from dying on the vine just because someone forgot to set a follow-up task. It’s definitely not going to replace your sales team, but it automates the grind so they can move faster, keep the pipeline clean, and hit quota without burning out.
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