Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
from
and
External reviews are not included in the AWS star rating for the product.
The system that does everything is bound to be a bit confusing.
What do you like best about the product?
SalesForce Cloud is an exceptional platform with an almost unlimited potential for customization and integrations.
What do you dislike about the product?
It can be very easy to get lost in the weeds with SalesForce. Navigating to different locations of the sales and post process can be confusing. Finding specifics on the accounts or leads can get a bit convoluted.
What problems is the product solving and how is that benefiting you?
One of the biggest things SalesForce Cloud is solving for us is pipeline management for the post sales process. Being able to have transparency across 4+ teams is important for a larger company like us. It is also integral for tracking data and analytics.
Best Salesforce application for Smart and Faster Selling ,Team Collaboration and Automating Tasks
What do you like best about the product?
Salesforce Sales Cloud enables businesses to sell more effectively and quickly by centralizing client data, tracking interactions, fostering teamwork, and automating various processes. With account and contact management, you can easily access all customer information, including conversation logs and important contacts. The method of reporting is straightforward and intuitive; all we have to do is drag and drop the fields, groups, filters, charts, and categories we want to use. We receive a thorough report with helpful information in a short period. It keeps track of sales performance through dashboards and other tools for tracking sales activity.
What do you dislike about the product?
Salesforce Sales Cloud is Expensive, Complicated, and Time Consuming to Configure and Setup. Everyone in your Salesforce instance can create, update, and store reports and dashboards if they have full administrative access, which gives them the power to change anything in Salesforce. This isn't easy.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud handles all aspects of the sales department's end-to-end operations, including logging product information (such as the price and Order Id), developing salesforce campaigns, managing customer contacts, setting off emails, reports, and dashboard features, creating orders and opportunities based on moving deals forward with clients, and many more.
Overall great tool
What do you like best about the product?
The most important aspect to me has always been the click-not-code mantra. While I had a computer background, I was never much of a developer. Salesforce allows a lot of drag-and-drop functionality that allows me to build quickly and iterate on improvements. The automation tools also are robust and continue to improve over time. We've also started using Slack integration to phase out email notifications, which users seem to be exicted about.
As for the Sales Cloud specifically, it checks all the boxes of allowing for Lead and Pipeline management. We also utilize marketing Campaigns and a host of custom objects to manage our sales process. We aim to reduce swivel chair and bring as much into one system as possible.
As for the Sales Cloud specifically, it checks all the boxes of allowing for Lead and Pipeline management. We also utilize marketing Campaigns and a host of custom objects to manage our sales process. We aim to reduce swivel chair and bring as much into one system as possible.
What do you dislike about the product?
Sometimes the interface is not as crispt as other systems. The related lists can truncate data and make navigating less user-friendly. Although I appreciate the flexibility the tool gives when it comes to modifying the UI, minor improvements could go a long way (like simply spacing columns better to fit the data in them).
What problems is the product solving and how is that benefiting you?
Salesforce manages all our Sales activity except for detailed forecasting. We have leads from Marketo that we collect and convert into Accounts and Opportunities. Beyond the basics, we also handle credit applications, commercial enablement teams, agreements with integration to DocuSign, along with analtics.
The CRM for the modern sales rep
What do you like best about the product?
One of the key strengths of Sales Cloud is its friendly UI. As a non technical sales reps I have no issues navigating and using the platform. I've been learning more about the customizable dashboards and reports, which allows me to monitor sales performance and identify areas for improvement and manage KPIs on a weekly, monthly, quarterly, and yoy basis
What do you dislike about the product?
Sometimes too many options and customizations can cause a bit of options paralysis. As great as trail blazer is, some integrated tutorials might be beneficial that you can turn on as a new user then off when not needed.
What problems is the product solving and how is that benefiting you?
There two main benefits of said cloud is managing customer relationships (taking calls, emails, meeting, contracts) and creating visualizations to track performance. Having dashboards to look at daily to prioritize activity then reports to dial into to conduct that activity makes sales cloud extremely powerful in increasing my productivity
Customization and efficiency at your fingertips!
What do you like best about the product?
The automation that can be created using flows to help make sales cloud the most efficient and productive for our sales organization is a game changer. Being able to customize this automation is keep to be flexible.
What do you dislike about the product?
I dislike the reporting capability that sales cloud has as it is not very robust and requires us to purchase another solution for important visual aids and metrics needed for KPIs.
What problems is the product solving and how is that benefiting you?
Our sales cloud app provides a great solution for visibility into our sales pipeline and insights into our customers current health status that we would not have the ability to view in a 360 view otherwise.
Love having everything in a consolidated space!
What do you like best about the product?
Everything in one consolidated area, so our sales reps can easily find and manage the data they need, at their fingertips
What do you dislike about the product?
Some features require too many additional licenses. It would be nice that certain licenses are included in a suite package for Salesforce lightning cloud
What problems is the product solving and how is that benefiting you?
Sometimes our sales reps don't want to go to different areas for certain information. It's nice that with Salesforce cloud they can stay in one area
Fantastic CRM that keeps track of all your sales needs
What do you like best about the product?
Great resource to find everything you need. Love the team dashboards, love the reporting, and love to watch a deal go along the pipeline all the way to close.
What do you dislike about the product?
Honestly, not a great UI. Looks super old school and boring. I've used hubspot in the past and they have an awesome and modern look to their site. Makes it much more satisfying to do my work when it looks like that.
What problems is the product solving and how is that benefiting you?
Keeps track of our evergrowing list of customers and makes it easy to tier our lists of prospects. I like that it's a huge database that lets me go as far back as I need to understand an account's history with us
Sales cloud review
What do you like best about the product?
Tools were really helpful and it is very user friendly. There are many integrations with salesforce is a great addition. I am unsure about other competitors as i was unable to test them.
What do you dislike about the product?
One of the biggest "cons" would be the cost. It certainly made it less appealing. With some instances there was a slower performance. Additional money has to be spent on some 3rd party apps to have a truly complete system
What problems is the product solving and how is that benefiting you?
We need to integrate everyone's work into one location. We need to centralize all the data for the employees to share. We needed a way to standardize all forms and processes. Salesforce will allow us to leverage that so everyone can continuity in the services we provide
Helps a lot for a rapid grow
What do you like best about the product?
Very well designed and highly customizable user interface really makes difference. It helped a lot when optimizing sales processes during the unexpected growth periods of a couple years back. Not only smoothen the link between front, back and warehouse services it also provides accurate data on each step.
What do you dislike about the product?
Compared to many other CRM solutions out there it feels a bit pricy if you are not getting most out of it. Apart from that customer service could sometimes be frustrating.
What problems is the product solving and how is that benefiting you?
Streamlining the sales processes between sales team, warehouse, inventory tracking, pricing, quoting. Sales managers feel more comfortable providing quotes customers and marketing team generates more leads.
My experience as developer for sales cloud
What do you like best about the product?
SalesForce sales cloud provides developers with the flexibility and tools needed to build custom sales applications that meet the unique needs of their customers.
What do you dislike about the product?
Need more customization features. SalesForce Sales Cloud need some areas for improvement from a developer perspective, need ability to customize certain features such as workflows and reports.
What problems is the product solving and how is that benefiting you?
As as Developers, Sales Cloud help us to build custom workflows and automation that help sales teams to work more efficiently and close deals faster. Sales Cloud provides a range of integration tools and APIs that allow developers to connect with other applications, such as ERP systems .Sales Cloud provides businesses with tools to track and manage leads, ensuring that sales teams can follow up with prospects in a timely and effective manner.
showing 3,991 - 4,000