Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Good for a low code solution
What do you like best about the product?
Sales cloud is very adaptable to a variety of possible business needs. It's also very easy to administer with minimal coding knowledge so that you can customize a sales journey for your particular customer life cycle
What do you dislike about the product?
While non coding solutions are very strong, some of the more advanced features or apps require some amount of technical knowledge in order to implement. Adoption of new features can also be a challenge sometimes
What problems is the product solving and how is that benefiting you?
Consolidated customer information for both leads and opportunities allows a sales or service agent to quickly see whatever information is more relevant to them and minimizing some of the noise that may be less relevant to their role
Best CRM tool to manage sales cycle
What do you like best about the product?
Great platform to use, specially for sales team. Managing sales team is super easy to use and customize per our requirements. I also like the dashboard and reports.
What do you dislike about the product?
There is not much that I don't like about sales cloud in Salesforce . The only thing I would recommend it to have this new feature of Einstein Gpt refund to that level where it's super accurate.
What problems is the product solving and how is that benefiting you?
We primarily use sales cloud for managing sales team. It's very easy to use and super helpful in managing the sales team and showing dashboard and reports. Thanks
Best CRM
What do you like best about the product?
Salesforce Sales Cloud is the easiest way to manage your company's sales pipeline. Visually appealing and easy to use.
What do you dislike about the product?
Native reporting functionality could be better. There are some basic features that are missing like a good way to see year over year.
What problems is the product solving and how is that benefiting you?
Visibility into pipeline, sales users logging activities
Best in class platform
What do you like best about the product?
It is a simple integrated platform that can help the organization sell anything (products and services) faster. One centralized platform that has the capability to do everything for sales steam in an efficient way and also get analytics on everything
What do you dislike about the product?
There is literally nothing as such that I dislike. Only thing I would ask for is to integrate it with more AI tools to make it more efficient.
What problems is the product solving and how is that benefiting you?
It is one integrated platform that helps to achieve all our goals related to sales . From sales pitch to analytics , it has it all and has made our sales organization more efficient.
Sales cloud is easy to customize and easier to engage with!
What do you like best about the product?
I love the flexibility the sales cloud offers to enable admins to customize the platform for their companies . And for sales, it is easy to use and intuitive so they can easily follow the business process and close deals. It's just awesome!
What do you dislike about the product?
I do get frustrated that some features are based on license tiers. Companies cannot always afford to upgrade and admins are left building what comes standard for others.
What problems is the product solving and how is that benefiting you?
Today we sales cloud to build out the 360 view of our customers and their journey with us. The platform allows us to build out a robust knowledge base of our customers and how we are engaging with them so we can best serve them.
Good product with some minor automation issues
What do you like best about the product?
I like how easy to use it is, and it's pretty easy to train people to use.
My favorite aspect is the customization available, but that's most of salesforce in itself
My favorite aspect is the customization available, but that's most of salesforce in itself
What do you dislike about the product?
There are some technical issues related to automation, but to be fair our org is exceptionally complicated custom build.
It would be easier if there were some troubleshooting GPT solutions around custom elements
It would be easier if there were some troubleshooting GPT solutions around custom elements
What problems is the product solving and how is that benefiting you?
It's helping automate sales funnels that we just didn't have before customizing our org. I'm significantly more productive with the platform especially due to the customization
Salesforce Sales Cloud
What do you like best about the product?
The most helpful about sales cloud is the ability to integrate with our existing platforms which makes it easy to setup your org quickly. In my opinion there are no competitors for sales cloud.
What do you dislike about the product?
Downsides to working with sales clouds are when your remote users do not have enough internet speed to properly use lightning. I think we can improve in that area.
What problems is the product solving and how is that benefiting you?
Our analytic reports are amazing and meet the needs for our business stake holders. The data is taken almost in real time and integrates with our native service tableua.
Sales Cloud is Amazing
What do you like best about the product?
Sales Cloud has helped the firm manage out contacts/clients/perspective clients and all other information relevant to maintain a strong relationship and help maintain a high level brand.
What do you dislike about the product?
There is nothing to dislike. Salesforce is an exceptionally powerful tool that will definitely help the firm over time be able to report trends and help close new clients quicker.
What problems is the product solving and how is that benefiting you?
Single source of data for all stakeholders across the firm to open opportunities and increase chances for cross-selling across the partners and counsel around the world
Basic blocks of sales productivity
What do you like best about the product?
Consistency of data and application makes analysis and trending easier. The advancement of the product over time to alleviate additional pinch points has been very interesting.
What do you dislike about the product?
It can be difficult to make sure that customization desires of us as a client doesn't impede our ability to utilize features. Communicating to more than IT in the business is key for success.
What problems is the product solving and how is that benefiting you?
Pipeline maintenance and forecasting are the main ones, but now we are looking at "what does a good deal look like" analysis. I am encouraged by what I see for tools on this front.
Solid Sales Platform
What do you like best about the product?
Sales Cloud has offered us a a variety of ways to not only track sales and performance, but also automate and provide metrics for departments that work alongside sales. We've been able to provide easy solutions for areas of our business that previously had manual tracking and manual correspondence through custom objects and flow automations. Integrating outside platforms have allowed us to get a full view of our business processes that we previously have to evaluate separetly.
What do you dislike about the product?
We have found that reporting and forecasting is often lacking. We have complex business processes and complex forecasting needs that we often run into walls or missing puzzle pieces that force us to use outside reporting solutions for some of our data.
What problems is the product solving and how is that benefiting you?
We've been able to better forecast our sales, but also our manufacturing needs to anticipate orders. We've also been able to heavily use communities to provide previously unavailable self-service sites for both B2B ordering as well as claims management, which helps guide our sales users.
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