Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Sales Cloud standardized how we work
What do you like best about the product?
What has been the win for us is activity manangement. Our teams can now track and easily manage tasks, events and log they're calls with customers.
What do you dislike about the product?
The one draw back (though a positive in a way) is that there isn't a full solution ready to go out of the box. Our team was capable of setting up what we needed for our business process, but it would've been great to have a standard best practice baseline ready to go.
What problems is the product solving and how is that benefiting you?
Sales cloud is providing us the visibility into what our sales team is working on. This allows us to ensure we don't lose or ignore opportunities and we have the ability now to better obtain insights into why we win or lose some deals. We can from manual and paper processes where each sales agent did their own thing and we can now deliver consistent experience for our customer.
Sales cloud a complete sales tool
What do you like best about the product?
Sales cloud is an easy yet powerful application in Salesforce. Its been designed keeping sales users in mind and suits almost any organization that sells.Defenitely one of the top cloud application in the market.
What do you dislike about the product?
There is still room for improvements on UX side. Sales console is good but sometimes its a bit overwhilming and sales users get distracted and feels that the UI is intuitive.
What problems is the product solving and how is that benefiting you?
Sales cloud made team selling, forecasting & reporting easy. Sales cloud features like Lead management ,Activities, Campaigns, Territory management covers almost all the needs for the sales team to sell.
Life changer
What do you like best about the product?
Being able to track the sales cycle, store all the information that truly matters for our sales force. Keeping track on all the relevant info in just one place.
What do you dislike about the product?
If been working as the Salesforce admin for my company for over a year and I have not faced any issues with the Salesforce Cloud. It's pretty easy and straight forward.
What problems is the product solving and how is that benefiting you?
We were having issues tracking the leads and accounts that were left behind once one of our sales representatives left the company. Being able to monitor their sales and processes makes everything way easier.
I've been on the Christmas card list for my clients for years now :)
What do you like best about the product?
Leeeds, Contacts, Accounts & Opportunities
What do you dislike about the product?
in a heavily customised org, it might be slow
What problems is the product solving and how is that benefiting you?
I have worked as both an end user and Consultant
As an enduser, I have seen salesforce moved from been development driven to point and click
As a consultant for many years, Salesforce has helped many of my clients to have a 360 view of their customers and quick product launch.
As an enduser, I have seen salesforce moved from been development driven to point and click
As a consultant for many years, Salesforce has helped many of my clients to have a 360 view of their customers and quick product launch.
Best CRM!
What do you like best about the product?
I like that all client and leads account data is in one place, is easy to use and intuitive, advanced features can help us build triggers and alerts, excited about the power of GPT
What do you dislike about the product?
Sometimes things can get a little complicated if we don't build properly with the right strategy and architecture in mind, May cause siloed data if we don't structure properly
What problems is the product solving and how is that benefiting you?
Sales cloud is helping us keep all our client data and leads data in one place and with integrations with other applications we can see how our marketing initiatives have performed and our outreach data, also built in we can see when we are exhausting our clients and prospects
Comprehensive business view
What do you like best about the product?
Comprehensive management and with unlimited customization possibilities.
What do you dislike about the product?
Some users find the complexity challenging to navigate. The cost is high and often becomes costly for future innovations.
What problems is the product solving and how is that benefiting you?
Solving inefficient and ineffective sales processes by providing our bios ones with a more powerful CRM solution to help manage our sales activities more effectively.
Huge supporter
What do you like best about the product?
Ease of use, and the ability for the solution to be customized to fit any organizations needs. It is the most scalable solution for managing the pipeline today.
What do you dislike about the product?
For certain organizations who may not have the personnel to show them how to get value and implement solutions that fit their needs, Salesforce can be quite the beast
What problems is the product solving and how is that benefiting you?
Establishing a central source of truth, creates a more connected experience for all organizations and all departments within those organizations. One workspace that doesn't require leaving the platform has helped tremendously promote adoptions.
Easy to use and learn
What do you like best about the product?
It is a very user friendly platform and easy to learn. Automations have made completing previously manual tasks much easier with less effort and in a shorter amount of time. There are a lot of resources to help people discover new features and develop them.
What do you dislike about the product?
Although CRM analytics can be a very useful tool, it is overwhelming when you first start using it. There is also a limit on the number of "view as user" dashboards which makes customization more difficult.
What problems is the product solving and how is that benefiting you?
It is bringing all of our data from various core systems into one location so all sales departments can get a wholistic view of each customer.
Steep Curves
What do you like best about the product?
The foundation stays the same regardless of the use case.
What do you dislike about the product?
It's difficult to teach the foundation since there's a different one for every use case.
What problems is the product solving and how is that benefiting you?
Anyone can create a dashboard which allows instant visuals and solutions.
Best sales cloud experience I’ve had yet.
What do you like best about the product?
It brings my entire sales team together in one simple place. From critical information reps need in the field, to receiving data back internally, we all have a clear idea how we're performing!
What do you dislike about the product?
It's not the most intuitive to set up, and for small companies can take a lot of maintenance.
What problems is the product solving and how is that benefiting you?
Sales cloud brings critical account information to my reps fingertip! It helps them forecast where they'll end up at the end of a quarter and gives them an understanding of where they stand in live time.
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