Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Comprehensive business view
What do you like best about the product?
Comprehensive management and with unlimited customization possibilities.
What do you dislike about the product?
Some users find the complexity challenging to navigate. The cost is high and often becomes costly for future innovations.
What problems is the product solving and how is that benefiting you?
Solving inefficient and ineffective sales processes by providing our bios ones with a more powerful CRM solution to help manage our sales activities more effectively.
Huge supporter
What do you like best about the product?
Ease of use, and the ability for the solution to be customized to fit any organizations needs. It is the most scalable solution for managing the pipeline today.
What do you dislike about the product?
For certain organizations who may not have the personnel to show them how to get value and implement solutions that fit their needs, Salesforce can be quite the beast
What problems is the product solving and how is that benefiting you?
Establishing a central source of truth, creates a more connected experience for all organizations and all departments within those organizations. One workspace that doesn't require leaving the platform has helped tremendously promote adoptions.
Easy to use and learn
What do you like best about the product?
It is a very user friendly platform and easy to learn. Automations have made completing previously manual tasks much easier with less effort and in a shorter amount of time. There are a lot of resources to help people discover new features and develop them.
What do you dislike about the product?
Although CRM analytics can be a very useful tool, it is overwhelming when you first start using it. There is also a limit on the number of "view as user" dashboards which makes customization more difficult.
What problems is the product solving and how is that benefiting you?
It is bringing all of our data from various core systems into one location so all sales departments can get a wholistic view of each customer.
Steep Curves
What do you like best about the product?
The foundation stays the same regardless of the use case.
What do you dislike about the product?
It's difficult to teach the foundation since there's a different one for every use case.
What problems is the product solving and how is that benefiting you?
Anyone can create a dashboard which allows instant visuals and solutions.
Best sales cloud experience I’ve had yet.
What do you like best about the product?
It brings my entire sales team together in one simple place. From critical information reps need in the field, to receiving data back internally, we all have a clear idea how we're performing!
What do you dislike about the product?
It's not the most intuitive to set up, and for small companies can take a lot of maintenance.
What problems is the product solving and how is that benefiting you?
Sales cloud brings critical account information to my reps fingertip! It helps them forecast where they'll end up at the end of a quarter and gives them an understanding of where they stand in live time.
UE that’s easy and fun
What do you like best about the product?
Ease of use and set up. Grants insight into customers and deals as well as projections
What do you dislike about the product?
Too many plug ins and integrations that slowly bleed you of money
What problems is the product solving and how is that benefiting you?
Tracking opp, returns, and keeping our customer data in one place in order to drive visibility and transparency
Simply the best
What do you like best about the product?
Simply customisable to any businesses individual needs
What do you dislike about the product?
Nothing to dislike, it's the best in class
What problems is the product solving and how is that benefiting you?
Easy and simple data repository and functionality to support sales team in their role
Using Sales Cloud as a partnerships manager
What do you like best about the product?
I like how customizable it is and how easy it is to get to records related to each other. The lightning experience is visually pleasant to look at and it is easy to navigate.
What do you dislike about the product?
I don't like that every time you click on something a tab opens but that's really the only complaint. I think the majority of our issues with sales cloud is a result of how it is set up and managed by operations rather than the product itself
What problems is the product solving and how is that benefiting you?
It is giving us a single source of truth to look at all of our prospects, customers and partners. It's valuable for us to have all of this information in one spot with clear relationships to each other.
Very intuitive and beneficial to managing my sales business
What do you like best about the product?
Ability to customize interface in a very simple manner that applies most to our business
What do you dislike about the product?
The only obstacles I have encountered were on the setup side, but I was easily able to go to Trailhead and find a module that walked me through the process of adding custom fields to an object.
What problems is the product solving and how is that benefiting you?
Able to have all of the sales data in one place and easily accessible to do my job on a day to day basis.
Comprehensive and flexible selling models easily managed and leveraged.
What do you like best about the product?
Multiple model approaches, top down and bottom up models, leveraging BI and industry data to help set objectives and goals at all levels of our organization and for our customer organizations
What do you dislike about the product?
The cost, our company works on smaller than normal margins, as often we need to leverage supplies from overseas and with our business worldwide. Otherwise, the product is good
What problems is the product solving and how is that benefiting you?
We need to tie our EDI driven business with our corporate and top down business strategies. Looking at how both methods allow the adjustments in future business.
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