Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Lightning is getting better!
What do you like best about the product?
Lightning app is very easy to use. Ability to see all necessary data points is optimal and customizable as well
What do you dislike about the product?
Sometimes the app will just default to a section not specified in the settings
What problems is the product solving and how is that benefiting you?
Pipeline Management, Pipeline reports, forecasting
Transformed Our Sales Organization
What do you like best about the product?
Access to all data around and given account or contact
What do you dislike about the product?
Not all out of box solutions fit every business unit.
What problems is the product solving and how is that benefiting you?
All interactions around a contact or account
Great sales opportunities
What do you like best about the product?
Guided flows and great UI has helped users obtain increased customer satisfaction and unlock value for our stakeholders! Love the product and looking for additional use cases.
What do you dislike about the product?
The least helpful is having support in identifying opportunities to merge the data model for various personas seeking value from the platform. There are numerous personas within our organization with diffferemt data structures.
What problems is the product solving and how is that benefiting you?
Salesforce is helping us solve Transaction management and tracking, reporting, analytics and user engagement. A streamlined experience has also reduced training costs.
It was exactly what we needed
What do you like best about the product?
We are able to complete funnel end to end processes, especially with the amount of tools available to connect to the platform.
What do you dislike about the product?
That most things are not really free, they need to be bought, and we understand the model, but it feels like it is first tested on us then once it is perfected then the price of it set really high because users cannot live without it.
What problems is the product solving and how is that benefiting you?
Visibility, validations and process improvements. We need more automation and Data integrity which new platform release today may be able to solve.
I have been implementing sales cloud for over 14years, my customers love it. It’s so easy to use
What do you like best about the product?
Continue innovation, excellent customer service, ease of use, trailhead
What do you dislike about the product?
Field deployment isn't easy to use ........
What problems is the product solving and how is that benefiting you?
We use sales could to track all of our accounts , contacts and opportunities, it enables our sales user to view their book of business easily
Prefect product to track Sales activities
What do you like best about the product?
Account, leads and Opportunity management
What do you dislike about the product?
Limits on Activities and events objects.
What problems is the product solving and how is that benefiting you?
All sales activities tracking, quotes and order management
I love being able to feel like a developer, without learning code!
What do you like best about the product?
I love being able to define what users need and easily make the changes to make things more efficient and effective for all business owners. When I don't know how to do something, I can quickly learn from trailhead, videos or reaching out to Salesforce to help direct me!
What do you dislike about the product?
Changing from classic to lightning has been challenging, but with more experience, the features are being unlocked! Our users will start to see more efficient processes soon!
What problems is the product solving and how is that benefiting you?
Forecasting outside of spreadsheets! This tool helps us track real time forecasting!
Salesforce Sales Cloud for the Win
What do you like best about the product?
Ability to multidimensionally manage B2B relationships
What do you dislike about the product?
Limitations without using in conjunction with another cloud or product suite.
What problems is the product solving and how is that benefiting you?
A lens into our B2B relationships, performance and engagement.
Customer Operations Manager
What do you like best about the product?
Most helpful is easily accessible and low lift reporting. Business users across the platform can access various report types to answer questions.
What do you dislike about the product?
It's very difficult to keep data clean and operations rely on business users to maintain records.
What problems is the product solving and how is that benefiting you?
Ability to track the business's sales and contracts as well as customer engagement points.
Amazing product
What do you like best about the product?
We love how easy it is to use, adding in customer data is very user friendly.
What do you dislike about the product?
We don't like how hard it is to set up fields
What problems is the product solving and how is that benefiting you?
Updating and keeping track of sales data
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