Salesforce Sales Cloud
Salesforce, Inc.External reviews
10,029 reviews
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The GOD CRM for opportunity management with a slight learning curve!
What do you like best about the product?
The standalone automation capabilities of the platform as well as the large number of integrations offered by third-party tools like People.ai makes it really easy to log information and do reporting, thus, saving time and manual effort. Also, the drag-and-drop workflows help us customize processes according to different clients.
What do you dislike about the product?
There is a learning curve involved in using Salesforce's sales cloud. New reps or sales ops guys can't instantly start taking advantage of this wonderful platform for the same reason. The learning curve is even steeper due to a lack of learning resources (Trailhead only covers the basics). Perhaps, a solution like "Supered for Hubspot" for Salesforce might be the answer to the learning woes.
What problems is the product solving and how is that benefiting you?
For end-to-end sales management. Starting from automatically logging in information from the LinkedIn sales navigator to creating reports needed to adjust sales territory and tasks for sales reps accordingly. Also, the distribution engine feature makes it easy to equally distribute new leads among all the sales reps, saving time for the sales ops team!
salesforce is really helpful when it comes to customer interaction and experience
What do you like best about the product?
It can be readily used and accessed. If there's an email regarding an update from a customer, it will automatically notify the user to see what the response is about. In that way, the pipeline of queues will be quickly updated, and the turnaround time will be improved.
What do you dislike about the product?
Its navigation is a little bit overwhelming for first-time users or for those who just recently used this platform since its application has a lot of tabs or buttons, and some setups are not useful.
What problems is the product solving and how is that benefiting you?
It helps streamline the process because of its effective email management; it shows what emails need immediate actions or attention and can be easily used to track emails that require follow-up.
As an end user - it has great capabilities - but issues integrating with sales loft
What do you like best about the product?
As an end-user SDR, I really enjoy sales loft for building out accounts for new prospects. It runs amazing reports but the absolute focus on this software needs to be data hygiene for end users or it gets really messy really fast. Immaculate data hygiene means immaculate data, so that is important to know. It integrates with other software, with how much efficacy i'm not sure, but they do try. You're able to call straight out of salesforce when integrated with Salesloft.
What do you dislike about the product?
It doesn't integrate very well with SalesLoft in my experience. The data translation when moving accounts or going back and forth between the data is consistently completely wrong even though from view on SL the data is correct and SF its also correct, trying to import the information doesn't work and doesn't keep contacts connected to the same account.
What problems is the product solving and how is that benefiting you?
Keeping track of accounts, contact each person has made, tracking demonstrations and a prospect's engagement with the product. It tracks built out opportunities and connects an SDR to an AE to their management all on the same data so that we are able to all keep track of one account and run reports for all different kinds of perspective. Again, data hygiene is key or this is innacurate.
Ideal for growing businesses
What do you like best about the product?
As a specialist in setting up sales processes from scratch, I can affirm that the Salesforce Sales Cloud Suite is a true blessing. After working with various CRM and Sales Cloud software, I highlight that the Salesforce Sales Cloud Suite stands out in terms of ease of use, robust analytics and reporting, the ability to monitor the pipeline and make accurate forecasts, as well as allowing customizations according to the specific needs of each business. I strongly recommend that you try this solution to boost your sales.
What do you dislike about the product?
To make the Salesforce Sales Cloud Suite more accessible to startups in emerging markets, it would be interesting to offer a permanently free version for a limited number of users. Additionally, some improvements in the organization of the platform could further facilitate its use.
What problems is the product solving and how is that benefiting you?
The Salesforce Sales Cloud Suite is an essential tool for my organization, as it helps us automate and send personalized mass emails, manage leads and accounts, and track their status. With the ability to assign an owner to opportunities and accounts, we can ensure that the sales process is managed efficiently. Additionally, the forecasting and pipeline management functionality is extremely valuable for our decision-making.
Salesforce as a Sales Management Tool
What do you like best about the product?
Salesforce is good at projecting sales and managing sales
What do you dislike about the product?
Cost as they dont offer free tier of their service
What problems is the product solving and how is that benefiting you?
Tracking of sales progress primarily and management of sales data
Salesforce Sale Review
What do you like best about the product?
I like all the data it offers for you to be able to dive into your acocunts. The linking between Sale Nav. and zoom info is an added bonus. Have only ever used Salesforce.
What do you dislike about the product?
The time it takes to load things is very slow. Sometimes it takes too many clicks to where you need to go. A more streamlined method would be nice. Would like to see different ways to sort accounts.
What problems is the product solving and how is that benefiting you?
It helps me keep all my accounts in one place. I gives me new targets to go after and a way to track my sales and notes of conversations. It helps me increase my focus on going after new clients
Good ability to provide a comprehensive view of customer data and interactions
What do you like best about the product?
Salesforce Sales Cloud provides a robust set of features and benefits that can help businesses increase their sales effectiveness, improve customer relationships, and drive growth.
What do you dislike about the product?
I found that the platform's user interface and navigation are complex or overwhelming, requiring significant training and onboarding time for new users.
Another potential issue is that Salesforce Sales Cloud, being a cloud-based solution, relies on a stable internet connection for full functionality, which can be a challenge in some regions or for users with unreliable internet access.
Another potential issue is that Salesforce Sales Cloud, being a cloud-based solution, relies on a stable internet connection for full functionality, which can be a challenge in some regions or for users with unreliable internet access.
What problems is the product solving and how is that benefiting you?
CRM record resolved, Lead record resolved, we did CPQ configuration And along with that, we resolved accounting problems in our salesforce sales cloud. One of the best advantages of the sales cloud is its ability to provide a comprehensive view of customer data and interactions.
Sales Cloud use for Account Manager
What do you like best about the product?
SalesCloud is a single source of information on all customer details. It enables Users to generate leads, refer and update account-level details, manage opportunities, and raise customer queries. Also, the majority of functionalities are accessible through mobile apps as well.
What do you dislike about the product?
The sales cloud does not have integration with a few critical apps viz. HRMS - Workday and Expense management tool - Concur. It also does have advanced functionalities for account-based marketing
What problems is the product solving and how is that benefiting you?
SalesCloud allows sales users to track all sales activities in CRM. With mobile Apps, Sales users do the majority of these activities on the go. In addition, it provides AI Enables Intelligence viz—Lead Scoring, next steps in sales engagement, etc.
User experience
What do you like best about the product?
Salesforce sales cloud is very beneficial for storing all the data of the customers. We Can fill N numbers of data in it , It helps will knowing the customers very well before each call or transaction
What do you dislike about the product?
Raising a ticket is a little tough. Assigning right ticket to each owner mannually is also little complicated
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps in knowing the customer in one CRM instead of opening few of the other software , Like from order ID to customers requirements is been filled in one page of Salesforce
SFDC Sales Cloud - Ideal for growing businesses
What do you like best about the product?
As someone setting up the entire sales process for an organisation from scratch, Salesforce Sales Cloud Suite is a blessing. Having worked with multiple CRM and Sales Cloud software, Salesforce Sales Cloud Suite truly stands out in terms of ease of usage, robust analytics and reporting, the ability to monitor pipeline and forecast on a top-down basis, and the ability to customise according to our business needs.
What do you dislike about the product?
I feel Salesforce Sales Cloud Suite would be much more penetrable to start-ups in emerging markets if they could have a perennial free version for a limited number of users. And similarly, decluttering certain aspects of the platform would make it even more user-friendly.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud Suite helps me and my organisation solve the need to automate and send customised bulk emails, manage incoming leads and accounts and track its status, assign an owner to opportunities and accounts, and also forecast and manage pipeline.
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