Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Salesforce - The Best sales cloud platform
What do you like best about the product?
The CRM, the data insights, platform, simplicity , everything. Very user friendly,easy and great help and support
What do you dislike about the product?
Nothing so far, it's an amazing platform to work with, though a bit expensive. Options still available.
What problems is the product solving and how is that benefiting you?
Entire sales pipeline is implemented and using all its ilfeatired. Integrations with third party systems works amazing. It's highly Customisable as per the needs of the company and help and support is available readily
Manage your sales process in one place
What do you like best about the product?
Customer data in one place allows a great 360 view of the customer
What do you dislike about the product?
Not the platform itself but some partner plugins support
What problems is the product solving and how is that benefiting you?
Allowing reporting and forecasting
Recommendations to others considering the product:
Do your due diligence safe harbour
I'll suggest them to use SalesCloud if they do have a business case where it suits best.
What do you like best about the product?
I do like the ease of automations you can create in Salesforce
What do you dislike about the product?
I don't like the limitations of Territory management
What problems is the product solving and how is that benefiting you?
In my case, I do help our clients onboard Salesforce misc clouds.
Recommendations to others considering the product:
Experience Cloud, COQ,
Powerful CRM
What do you like best about the product?
Streamlined flow of lead to actual conversion data. Ability to extract information in multiple ways
The power of AI
The power of AI
What do you dislike about the product?
Some functionalities can be very dev driven
What problems is the product solving and how is that benefiting you?
Lead to sales conversion flow
Great metrics collected over a period of time
Great metrics collected over a period of time
one of the best CRM
What do you like best about the product?
Salesforce CRM is easy to use we have different clouds, so we can utilize them according to our business
What do you dislike about the product?
some time lightning is a bit slow this cause us some trouble
What problems is the product solving and how is that benefiting you?
in other CRM we don NOT HAVE DIFFEERENT CLOUDS THATS A BEST THING ABOUT SALESFORCE
Recommendations to others considering the product:
NA
Salesforce all the way
What do you like best about the product?
how easy you can access all files that you need and how can you update them as well.
moreover the ability to share documents between your coworker is amazing and time saving
moreover the ability to share documents between your coworker is amazing and time saving
What do you dislike about the product?
it is hard to use at the beginning and you need guidance on how to use it and even after a new update is being released I couldn't find any instruction on how to use it
What problems is the product solving and how is that benefiting you?
Sales agreement and management, creating solutions for partners and keeping their data safe and shared with employees. in addition of selling them our products
Salesforce is the number one CRM platform, it's the core of many business processes in our company
What do you like best about the product?
very easy to implement new business processes
many integrations possibilities with other apps
many integrations possibilities with other apps
What do you dislike about the product?
Pricing is quite high
some basic features are still missing
some basic features are still missing
What problems is the product solving and how is that benefiting you?
we implemented all Marketing/Sales/Customer Success business process into Salesforce, almost with zero code
Intuitive and robust CRM that plays well with other software
What do you like best about the product?
The ability to easily customize to your business needs is most beneficial.
What do you dislike about the product?
The ability to query and generate reports has some limitations.
What problems is the product solving and how is that benefiting you?
We are finding valuable prospects and capturing vital work to acquire new donors. As well as staying informed about existing donors' experiences with our organization. It allows us to connect several disparate systems to gain a more comprehensive picture at macro and micro levels. It is more than a CRM, and we can capture workflows and business processes within its ecosystem.
Recommendations to others considering the product:
If you are considering Salesforce, there is usually a solution to your issues. The dilemma is that it may cost more, or a third party may need to be involved.
Streamlining Sales Success: Salesforce Sales Cloud Review
What do you like best about the product?
What I like best about Salesforce Sales Cloud is its comprehensive nature and its ability to streamline the entire sales process. The platform's user-friendly interface allows for easy navigation and data management, making it accessible to users of all skill levels. I appreciate how Salesforce Sales Cloud centralizes customer data, providing a holistic view of interactions, purchase history, and preferences. This centralized approach empowers sales representatives to personalize their approach and deliver tailored experiences to customers.
The automation capabilities of Salesforce Sales Cloud are another standout feature. By automating routine tasks such as data entry and follow-ups, the platform frees up valuable time for sales professionals to focus on building relationships and closing deals. The workflow automation features ensure that leads are consistently nurtured and no opportunities are missed.
The advanced analytics and reporting capabilities of Salesforce Sales Cloud are incredibly valuable as well. The customizable dashboards and real-time insights enable sales managers to have a comprehensive view of team performance, pipeline health, and revenue projections. This data-driven approach allows for strategic decision-making, optimizing sales strategies and driving revenue growth.
Lastly, the seamless integration of Salesforce Sales Cloud with other Salesforce products and third-party applications is highly beneficial. The ability to integrate with marketing automation tools, customer support systems, and other essential applications promotes collaboration and a unified approach across the organization.
Overall, what I like best about Salesforce Sales Cloud is its ability to bring together various aspects of the sales ecosystem into one comprehensive platform. It simplifies processes, enhances efficiency, and empowers sales teams to deliver exceptional results.
The automation capabilities of Salesforce Sales Cloud are another standout feature. By automating routine tasks such as data entry and follow-ups, the platform frees up valuable time for sales professionals to focus on building relationships and closing deals. The workflow automation features ensure that leads are consistently nurtured and no opportunities are missed.
The advanced analytics and reporting capabilities of Salesforce Sales Cloud are incredibly valuable as well. The customizable dashboards and real-time insights enable sales managers to have a comprehensive view of team performance, pipeline health, and revenue projections. This data-driven approach allows for strategic decision-making, optimizing sales strategies and driving revenue growth.
Lastly, the seamless integration of Salesforce Sales Cloud with other Salesforce products and third-party applications is highly beneficial. The ability to integrate with marketing automation tools, customer support systems, and other essential applications promotes collaboration and a unified approach across the organization.
Overall, what I like best about Salesforce Sales Cloud is its ability to bring together various aspects of the sales ecosystem into one comprehensive platform. It simplifies processes, enhances efficiency, and empowers sales teams to deliver exceptional results.
What do you dislike about the product?
some users might find less desirable:
Complexity of Customization: The extensive customization options available in Salesforce Sales Cloud can be overwhelming for new users or those with limited technical expertise. Creating custom fields, workflows, and reports often requires a deeper understanding of the platform, and it may take some time to become proficient in utilizing these features effectively.
Cost: Salesforce Sales Cloud is a powerful and feature-rich solution that comes at a significant cost. The pricing structure can be complex, especially for smaller businesses or startups with limited budgets. While the platform's capabilities can justify the investment, it may not be financially feasible for all organizations, particularly those with limited resources.
Learning Curve: Due to its vast array of features and functionalities, Salesforce Sales Cloud can have a steep learning curve. Users who are new to the platform or unfamiliar with CRM systems may require substantial training and support to fully grasp its capabilities. This learning curve can impact initial productivity and may require additional time and resources for onboarding.
User Interface: While Salesforce Sales Cloud's user interface is generally user-friendly, some users have reported that the platform can feel cluttered or overwhelming, especially when dealing with a high volume of data or complex sales processes. The sheer amount of information and options presented on the screen can sometimes lead to a less intuitive user experience.
Support Limitations: While Salesforce provides customer support, some users have expressed frustration with the response time or difficulty in obtaining timely assistance. Resolving technical issues or receiving prompt support can sometimes be challenging, particularly during peak periods or for users with specific or complex requirements.
Despite these limitations, Salesforce Sales Cloud remains a powerful sales management solution that has helped countless businesses streamline processes and drive sales growth.
Complexity of Customization: The extensive customization options available in Salesforce Sales Cloud can be overwhelming for new users or those with limited technical expertise. Creating custom fields, workflows, and reports often requires a deeper understanding of the platform, and it may take some time to become proficient in utilizing these features effectively.
Cost: Salesforce Sales Cloud is a powerful and feature-rich solution that comes at a significant cost. The pricing structure can be complex, especially for smaller businesses or startups with limited budgets. While the platform's capabilities can justify the investment, it may not be financially feasible for all organizations, particularly those with limited resources.
Learning Curve: Due to its vast array of features and functionalities, Salesforce Sales Cloud can have a steep learning curve. Users who are new to the platform or unfamiliar with CRM systems may require substantial training and support to fully grasp its capabilities. This learning curve can impact initial productivity and may require additional time and resources for onboarding.
User Interface: While Salesforce Sales Cloud's user interface is generally user-friendly, some users have reported that the platform can feel cluttered or overwhelming, especially when dealing with a high volume of data or complex sales processes. The sheer amount of information and options presented on the screen can sometimes lead to a less intuitive user experience.
Support Limitations: While Salesforce provides customer support, some users have expressed frustration with the response time or difficulty in obtaining timely assistance. Resolving technical issues or receiving prompt support can sometimes be challenging, particularly during peak periods or for users with specific or complex requirements.
Despite these limitations, Salesforce Sales Cloud remains a powerful sales management solution that has helped countless businesses streamline processes and drive sales growth.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves data management challenges, manual tasks, lack of insights, and fragmented systems. Addressing these issues benefits users by improving data accuracy, increasing productivity, enabling data-driven decision-making, and fostering collaboration across departments, ultimately leading to better sales performance and customer satisfaction.
Easy to use Salesforce for CSM Review
What do you like best about the product?
Easy to organize all of my customers and provide updates in an efficient manner.
What do you dislike about the product?
I dislike that sometimes there is field limitations where you can't have a max number of characters. I also dislike that sometimes it can be a bit slow at times.
What problems is the product solving and how is that benefiting you?
The main problem is around customer on-boarding and adoption and being able to set up. Also, be able to easily search for accounts and see all of the recent activity is also helpful. We have an integration built out with Groove, so that we can easily see all of the history.
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