Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Salesforce Sales Cloud: Powerful, Customizable, but Needs Strategic Management
What do you like best about the product?
As a consultant, I’ve seen firsthand how powerful Salesforce Sales Cloud can be in transforming the way organizations manage their sales processes. I appreciate how it brings visibility and structure to every stage of the sales cycle — from lead generation to closed deals — while giving teams real-time insights that drive smarter decisions. Its automation tools save time on routine tasks, and the customization options make it easy to tailor the platform to each client’s unique needs. Ultimately, Sales Cloud helps businesses sell more efficiently, collaborate better, and build stronger customer relationships.
What do you dislike about the product?
Without a clear strategy and ongoing management, it’s easy for the system to become cluttered or underutilized.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud has helped solve a range of common business challenges I’ve seen with clients — from a lack of visibility into the sales pipeline and disorganized lead management to inefficient manual processes and inconsistent customer communication. It provides real-time reporting, centralized data, and automation tools that eliminate repetitive tasks. As businesses grow, Sales Cloud also makes it easier to scale operations with standardized workflows and approvals, creating a more efficient and connected sales organization overall.
Streamlined Sales Management with Powerful Integration
What do you like best about the product?
I find the transition to Salesforce Sales Cloud beneficial as it consolidated our CRMs into one platform, simplifying data management. The lightning record pages with dynamic forms are particularly helpful for adapting to different sales cycles across markets and brands. The setup was straightforward thanks to the trailblazer community and my Salesforce admin certification. It improves the sales cycle and makes life easier for those who understand how to use it.
What do you dislike about the product?
I feel there's a struggle with the activity type reporting. There's only one type field for both events and activities, but it only captures the event type. This limitation requires creating a custom field to capture the activity type and then employing a workflow or flow to assign the correct value, which is frustrating. I would like to see the possibility of adding the activity type as a native report feature.
What problems is the product solving and how is that benefiting you?
I find Salesforce Sales Cloud consolidates multiple CRMs into one platform, enhancing sales cycles and making life easier by improving pipeline management.
Seamless Lead-to-Opportunity Flow, but Customization Can Be Demanding
What do you like best about the product?
The entire process, from creating a lead to closing an opportunity, is incredibly seamless.
What do you dislike about the product?
At times, it requires significant customization to meet specific business process needs.
What problems is the product solving and how is that benefiting you?
The process covers everything from lead creation through to contract execution, including handling change orders.
Sales Cloud: Powerful Features and No Downsides
What do you like best about the product?
Sales Cloud is the heart of Salesforce and it has so many great features that expand from it, like reports and dashboards, automation, and forecasting.
What do you dislike about the product?
There’s nothing that I can think of that I dislike about it.
What problems is the product solving and how is that benefiting you?
Sales Cloud helps us keep details about our customers and quickly access their related records and activities.
A serious BEAST
What do you like best about the product?
There is a host of features, a ridiculously customizable, and just a general beast!
Being able to provide insights for the sales team as well a the leadership team makes Sales Cloud invaluable.
Being able to provide insights for the sales team as well a the leadership team makes Sales Cloud invaluable.
What do you dislike about the product?
There is a steep learning curve if you aren't familiar with CRMs. Additionally, as I said it was a beast - that is both positive and negative. For some who aren't tech savvy it can be daunting.
What problems is the product solving and how is that benefiting you?
Keeping the sales process in one place.
Comprehensive Customer and Pipeline Management with Sales Cloud
What do you like best about the product?
Centralized Customer & Pipeline Management
Sales Cloud provides a 360-degree view of customers, opportunities, and accounts. Everything from lead generation to deal closure
Sales Cloud provides a 360-degree view of customers, opportunities, and accounts. Everything from lead generation to deal closure
What do you dislike about the product?
Reporting Limitations Without Advanced Tools
Standard reports and dashboards are great for high-level tracking but have limits in cross-object joins, real-time analytics, or dynamic interactivity.
Standard reports and dashboards are great for high-level tracking but have limits in cross-object joins, real-time analytics, or dynamic interactivity.
What problems is the product solving and how is that benefiting you?
Fragmented Sales Processes and Data Silos
Before Salesforce, key sales data—Accounts, Opportunities, Quotes, and Contracts—was scattered across spreadsheets, email threads, and disconnected systems
Before Salesforce, key sales data—Accounts, Opportunities, Quotes, and Contracts—was scattered across spreadsheets, email threads, and disconnected systems
User-Friendly and Perfect for Donor Information Management
What do you like best about the product?
I find it very easy to use, and it allows me to store all the information I need about our donors.
What do you dislike about the product?
I honestly can't think of anything I dislike.
What problems is the product solving and how is that benefiting you?
The platform allows us to gain a comprehensive 360-degree view of our donors.
Intuitive and Reliable, A Must-Have for Sales Teams
What do you like best about the product?
I greatly appreciate Salesforce Sales Cloud's integration with our existing ERP solutions, which has been crucial for our sales process. The ease of setup and intuitive design make it remarkably user-friendly, requiring minimal training. The platform provides comprehensive insights into our sales processes, enabling innovative improvements. The recent dynamic updates with AI enhancements have significantly improved system setup speed and efficiency, making it even more reliable and helpful.
What do you dislike about the product?
There’s nothing I don't like!
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud provides insights into sales processes, identifies gaps, encourages innovation, and enhances process clarity, helping us grow and close deals faster.
Stable and Flexible, but Missing Agentforce Integration
What do you like best about the product?
It is Stable, Flexible, popular, a lot of information available about how to fix issues
What do you dislike about the product?
Sometimes it is limited, and Agentforce is not included
What problems is the product solving and how is that benefiting you?
We are using opportunity as a voucher request we use statuses, files upload and integration with Experience Cloud
Sales Cloud: Strengths and Shortcomings
What do you like best about the product?
I appreciate Sales Cloud for how it streamlines sales processes through automation, delivers real-time dashboards, and allows for extensive customization without the need for coding. Its seamless integration with other tools, combined with features like guided paths and prompts, encourages user adoption. As sales operations expand, Sales Cloud scales effortlessly, ensuring that data remains well-organized and actionable throughout.
What do you dislike about the product?
As an admin, I find that Sales Cloud can be unnecessarily complex to configure, often leading to data clutter and offering limited native reporting capabilities. The platform would benefit from more intelligent data cleanup tools, simpler automation debugging, and enhanced built-in analytics.
What problems is the product solving and how is that benefiting you?
Sales Cloud enables me to centralize all sales data, automate repetitive tasks, and provide leadership with real-time insights into our performance. It simplifies workflows, minimizes manual effort, and ensures that the sales process remains consistent and easily trackable for the entire team.
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