Salesforce Sales Cloud
Salesforce, Inc.External reviews
10,029 reviews
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Love Salescloud- configuration depending
What do you like best about the product?
I used to work at Salesforce. It is incredibly powerful and when used correctly, can skyrocket sales productivity.
What do you dislike about the product?
Most companies dont have the right setup for Salescloud, making it incredibly difficult to use. And it is difficult to self implement, and costly to have a partner. So it is not amazing for small businesses unless they are willing to put funds in upfront.
What problems is the product solving and how is that benefiting you?
How I use it today is more for deal tracking and forecasting than as a CRM, which is frustrating.
Very comprehensive and easy to use
What do you like best about the product?
Salesforce allows complete customization of data and how you present out and how users can interact with it, but it is still easy enough to use for people who aren't that technically savvy.
What do you dislike about the product?
As an Admin there is a lot of information and things to learn, but I guess that is to be expect with the amount of functionality available.
What problems is the product solving and how is that benefiting you?
Being able to link product sales data from all our customers to gain insights on products that can be cross-sold to others.
Solution focused on the block model
What do you like best about the product?
Sales management: Salesforce offers a complete set of sales management tools to help teams manage opportunities, accounts, leads, and more. This includes workflow automation, sales analytics, sales forecasting, and territory management.
What do you dislike about the product?
Price: Salesforce can be expensive, especially for small businesses or non-profit organizations. Subscription plans can become very costly, especially if you need additional features, such as custom integrations.
What problems is the product solving and how is that benefiting you?
Centralize and organize customer data: Salesforce helps companies centralize all their customer data in one place, making it easier to organize and access relevant information.
Manage sales opportunities: The platform allows for efficient management of the sales pipeline, helping companies close deals more quickly.
Automate sales and marketing processes: Salesforce enables the automation of repetitive tasks, increasing the efficiency and productivity of sales and marketing teams.
Personalize the customer experience: With Salesforce, it is possible to offer customers a personalized experience, with recommendations and offers tailored based on their purchase history and interests.
Increase collaboration and communication: Salesforce facilitates communication and collaboration between sales, marketing, and customer service teams, allowing for a complete and shared view of the customer.
Improve data analysis and reporting: The platform offers powerful data analysis and reporting tools, allowing companies to monitor and improve their sales, marketing, and customer service performance.
Manage sales opportunities: The platform allows for efficient management of the sales pipeline, helping companies close deals more quickly.
Automate sales and marketing processes: Salesforce enables the automation of repetitive tasks, increasing the efficiency and productivity of sales and marketing teams.
Personalize the customer experience: With Salesforce, it is possible to offer customers a personalized experience, with recommendations and offers tailored based on their purchase history and interests.
Increase collaboration and communication: Salesforce facilitates communication and collaboration between sales, marketing, and customer service teams, allowing for a complete and shared view of the customer.
Improve data analysis and reporting: The platform offers powerful data analysis and reporting tools, allowing companies to monitor and improve their sales, marketing, and customer service performance.
Integration of Outplay with SalesforceSalesCloud
What do you like best about the product?
Salesforce Sales Cloud helps me with Contact and lead management, making it easier for me to track sales opportunities and also helps me with opportunity monitoring.
One more good thing is that it also has mobile access as well, so that comes in handy
One more good thing is that it also has mobile access as well, so that comes in handy
What do you dislike about the product?
Though it has many advantages, there are a few points where it can also be a disadvantage. A few issues are it is costly, and sometimes, it is complex to understand, and for beginners to understand and generate those reports, it becomes problematic.
What problems is the product solving and how is that benefiting you?
This platform helps me in solving the problems like lead tracking and opportunity tracking and also helps me maintain the database.
It also helps me with email tracking, and I could create tasks for myself as reminders to perform a few tasks.
It also helps me with email tracking, and I could create tasks for myself as reminders to perform a few tasks.
Robust way to manage accounts
What do you like best about the product?
I like the flexibility Sales Cloud offers when running reports and creating dashboards. I can see all of my account details in one place and drill down if necessary.
What do you dislike about the product?
I haven't found a quick, user friendly way to take notes during customer calls, so I'm left to take the notes outside of SFDC and find time to enter them later.
What problems is the product solving and how is that benefiting you?
I work with 60-70 accounts at a time, and I'd have no way of keeping track without managing them in sfdc. I'm more productive by quickly running a report or creating one that I don't already have.
Very agile and live but not very intuitive
What do you like best about the product?
How it tracks and connects all accounts and leads into numbers that make sense in dashboards
What do you dislike about the product?
It easily lets you create duplicates of all kinds from accounts, leads, contacts to opportunities.
What problems is the product solving and how is that benefiting you?
To me just helps me to show my KPIs to my managers, but it doesn't help me directly on my job.
Great CRM - allows you to save all customer info/materials in one location.
What do you like best about the product?
Salesforce logs all tasks and emails by time/date stamp it was completed. It has better search capabilities for duplicates. It doesn't have "bugs" when you delete things that it takes you back to a different page.
What do you dislike about the product?
Their support is terrible - hard to get ahold of anyone. It was also a lot more expensive than Insightly at the time. However, the cost of Insightly has gone up significantly since then.
What problems is the product solving and how is that benefiting you?
We are no longer using Salesforce - we switched to Insightly a couple years ago. We were using it for lead management and sales/project management - just like Insightly.
Great tool for a sales rep
What do you like best about the product?
For me, Salesforce gives me the opportunity to work in a structured manner and be very productive as an SDR.
What do you dislike about the product?
Unfortunately, the handling of opportunites is a little unflexible, also I can not edit accounts in a list view.
What problems is the product solving and how is that benefiting you?
It helps me manage my accounts and structure my outreach, it also helps me route leads that sign up to marketing campaigns.
salesforce cloud sales review
What do you like best about the product?
Very easy to access, helps to connect with customer in very easier way, we can record a call log, mark a task and can follow up and mark calender to connect easily.
What do you dislike about the product?
Always new update come in, and very slow speed. Same colors and boring interface. previous activities get deleted and can't access them in future.
What problems is the product solving and how is that benefiting you?
It helps us to connect with potential customer and help them follow up and mark activities. It helps in creating opportunity with probable conversion rates. It makes customer engagement easier.
Over all good experience with salesforce
What do you like best about the product?
Provide good flow over opps, pipeline and forecast management, including licensing management and contracts.
The flows are relatively easy to design and are clear when the user understands the logic.
The sections are well organized, and you can customize them per your needs.
API integration with tools such as Planhat is working as expected.
The flows are relatively easy to design and are clear when the user understands the logic.
The sections are well organized, and you can customize them per your needs.
API integration with tools such as Planhat is working as expected.
What do you dislike about the product?
The lightning version is slow compared to the clasic version.
Critical reports features were removed in the lightning version, which makes the user export the reports to excel.
The inline editing feature, which can save time, is still pending, even though it has many votes.
Critical reports features were removed in the lightning version, which makes the user export the reports to excel.
The inline editing feature, which can save time, is still pending, even though it has many votes.
What problems is the product solving and how is that benefiting you?
Sales customer 360 views:
Pipeline management, sales gap identification, license management, account information, customized reports and dashboards.
The company is using SF for 20 years, and SF is mission-critical for us.
Pipeline management, sales gap identification, license management, account information, customized reports and dashboards.
The company is using SF for 20 years, and SF is mission-critical for us.
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