Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Salesforce for Non Profits
What do you like best about the product?
Transitioning from Raisers Edge to Salesforce has been seamless! Using the non profit success starter pack, we are able to pull all kinds of reports on donor relationships and how often we engage them. In an ideal world, you can revive donor information in minutes and are able to thank them properly due to salesforce.
Update: We have been using this for 6 yrs now, and it is amazing!! We use the eventbrite integration. Customer support has been fantastic!
Update: We have been using this for 6 yrs now, and it is amazing!! We use the eventbrite integration. Customer support has been fantastic!
What do you dislike about the product?
Like any CRM, being consistent with labeling and entering helps keep less frequent errors when pulling reports. I would like more information and tutorials to keep up to speed with changes that can be made.
What problems is the product solving and how is that benefiting you?
It is so easy to pull reports on constituents and giving. It has made my life easier when being reminded to contact donors when their gift will lapse. These reports have only gotten better
Recommendations to others considering the product:
Look up how Integrations that might make your life easier. Classy and crowdrise integrates seamlessly with salesforce and helps track third Party fundraising.
Increase your best customer experience!!
What do you like best about the product?
Very advance features and smooth workflow process , also offer third many party integrations
What do you dislike about the product?
More pricey compare to other competitors
What problems is the product solving and how is that benefiting you?
We r using for customer service application in sales force and our team able to handle very quickly to address the issue using it
Great CRM with endless Integration and customization options alongside super out-of-the-box features
What do you like best about the product?
Versataility, ability to integrate with multiple systems and the support they provide are great and with the introduction of lightning web components they opened doors for vast opportunities
What do you dislike about the product?
Lightning is still having some limitations to it's out of the box features which limits us in various use cases from completely implementing it
What problems is the product solving and how is that benefiting you?
It made us help our customers by leveraging various functionalities like email-to-case, case assignment rules and also salesforce 1 mobile platform
Recommendations to others considering the product:
Right now with Microsoft dynamics and Pega CRM are lagging way behind the salesforce which leaves with organizations very little to choose between
Excellent CRM for Sales and Service
What do you like best about the product?
Excellent User Interface
Customizable
Good storage of data
High speed
Negligible downtime
Customizable
Good storage of data
High speed
Negligible downtime
What do you dislike about the product?
Version controls can be brought in within CRM
What problems is the product solving and how is that benefiting you?
Easy to interact with Customer
Build long lasting relationship with partners
Build long lasting relationship with partners
Recommendations to others considering the product:
Good tool for CRM and Sales purposes
Flexible CRM platform with some issues
What do you like best about the product?
Powerful customization to support all different kinds of businesses. The 3rd party ecosystem is also very large so if by default the out of box cant do something, you will most likely find a partner or app that can.
What do you dislike about the product?
This primarily is a direct sell type CRM model. We run a channel model which requires a fair amount of customization. Too much customization breaks. If you can't stick to out of box look else where. I would say when you get past 35% customization, it starts to become difficult if the customization was done poorly
What problems is the product solving and how is that benefiting you?
We use it for visibility into our B2B forecast and pipeline as well as account management.
Recommendations to others considering the product:
Its all about finding the right implementation partner and making sure your requirements are correct and all inclusive
Salesforce helps you WIN!!
What do you like best about the product?
The ability to see the details in a sales reps pipeline which allows for a better forecasting tool to help win. The ability to identify where reps are falling short on their sales process.
What do you dislike about the product?
There are some objects that you can't run reporting against.
What problems is the product solving and how is that benefiting you?
It gives us an detail insight how a rep is performing and allows us to forecast down the road allowing us to win. Being able to identify a sales rep sweet spot helps win more opportunities.
Non Profit in the Cloud
What do you like best about the product?
The ease of to use and how you can create without being a developer
What do you dislike about the product?
its a bit expensive even with the non profit rate
What problems is the product solving and how is that benefiting you?
Data collecting, customer portal
Recommendations to others considering the product:
Training
One stop shop for all your CRM needs
What do you like best about the product?
Salesforce CRM is the market leader because it truly does end-end CRM including contact databases, lead generation, customer management, customer profiles, targeting, email marketing,… the list goes on.
What do you dislike about the product?
While there are open APIs, as with large cloud providers like salesforce, you are dependent on their latest releases and release cycles in order to integrate certain features with your own proprietary systems and databases.
What problems is the product solving and how is that benefiting you?
Salesforce CRM helps us with lead generation, targeting, sales planning, submissions of new business to request for a quote. The benefits are primarily based on having a centralized system that is the single source of truth and data for a company our size.
Recommendations to others considering the product:
Make sure you customize the app to fit your local environment.
Salesforce Project Manager
What do you like best about the product?
Integrating data with other systems, automation
What do you dislike about the product?
Report/dashboard limitations (i.e. number of groupings)
What problems is the product solving and how is that benefiting you?
Automation, sales activity management, reporting
Salesforce just works
What do you like best about the product?
The best thing about Salesforce is it's adaptability and the fact that it's cloud based.
What do you dislike about the product?
I think that it requires too many people to maintain. The executive team expected it to be just plug and play forever.
What problems is the product solving and how is that benefiting you?
Database for all the accounts, opportunities and contacts.
Recommendations to others considering the product:
Probably the best out there.
showing 4,191 - 4,200