Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Business would not be possible without Salesforce
What do you like best about the product?
Not every business is one-size-fits all, but the customizable options in Salesforce allows it to be a one-size-fits all solution.
What do you dislike about the product?
Because the options are unlimited, it can be challenging to keep things simple.
What problems is the product solving and how is that benefiting you?
It's the primary tool for our sales department, and it provides valuable data to the executive team.
Sales leaders love Salesfoce
What do you like best about the product?
I love the reporting and dashboards. I love that I can suscribe to these and they come to my email.
What do you dislike about the product?
At times it moves slowly. My sales reps dont fill in the data correctly.
What problems is the product solving and how is that benefiting you?
Brings data to me quickly which helps with managing the pipeline.
Excellent Sales CRM
What do you like best about the product?
Easy to use and administer end-to-end sales lifecycle application that provides visibility into the revenue pipeline with configurable automation and intelligent next step sales process guidance. The platform scales to include the 360 degree customer experience.
What do you dislike about the product?
Can be cost prohibitive depending on the size of the company and numbers of users
What problems is the product solving and how is that benefiting you?
We have the platform integrated with our marketing automation tool and are able to score and nurture leads, convert those qualified to sales opportunities, identify the key contacts and team members involved in closing a deal, and to forecast our revenue pipeline.
Always Evolving
What do you like best about the product?
Since I started in the Salesforce workspace back in 2001, Salesforce has kept up with and lead innovation. Seeing the product grow as customers’ needs grow is impressive.
What do you dislike about the product?
What is touted as "click not code", has become untrue requiring the average/new Admin needing the understanding/experience with basic coding (forcing Flow over Process Builder) - this has disappointing. Pricing is becoming out of reach for smaller businesses as well.
What problems is the product solving and how is that benefiting you?
Documenting and discovering what Customers need/want. The ability to look at trends to be able to future proof direction is invaluable. Non-users are able to see visually see the investment in their CRM and operation decisions.
Loving Sales Cloud
What do you like best about the product?
We can track lead conversion, opportunity pipelines, reporting to make better decisions
What do you dislike about the product?
Standard functionality sometimes doesn't meet very basic requirements and we have to use custom functionality
What problems is the product solving and how is that benefiting you?
We recently deployed the use of leads/opportunities/activities and now we are transicioning from spreadsheets to fully use the crm
Salesforce for life!
What do you like best about the product?
It helps us track and manage sales data for reps and users and the company
What do you dislike about the product?
Nothing about it all, I love it so much!
What problems is the product solving and how is that benefiting you?
To forecast and manage data for us to make data driven decisions
Great tool
What do you like best about the product?
The ease of going through the sales pipeline.
What do you dislike about the product?
Nothing specific to dislike, we have a pretty customized instance so at times there are latency issues.
What problems is the product solving and how is that benefiting you?
Creating efficiency for the sales teams so they can go out and do more selling.
Excellent Service
What do you like best about the product?
The ability to connect all teams in one place to sell your company products to our customers.
What do you dislike about the product?
There is so much information that it can sometimes be a bit difficult to find the right resource immediately.
What problems is the product solving and how is that benefiting you?
Customer information retention.
Salesforce Sales Cloud is Amazing
What do you like best about the product?
It is incredibly robust out-of-the-box. You can do a lot with standard features. However the real power comes from its extensibility. You can use clicks not code to get you most of the way, and then use code to get to the finish line.
What do you dislike about the product?
There is definitely a learning curve. It takes a while to feel comfortable on the platform. Using Trailhead really helps the ramp up process.
What problems is the product solving and how is that benefiting you?
Allows us to track our customer communication and pipeline.
5+ year customer
What do you like best about the product?
We have an outside sales team and the out of the box capabilities have really allowed us to successfully manage our team. With little development our sales teams are able to crush our goals.
What do you dislike about the product?
We did move away from standard campaign members to a new custom object as we needed to better scale
What problems is the product solving and how is that benefiting you?
We have a B2C model and utilizing campaigns for our pitches have allowed us to track, calculate commissions and run our business in the fashion it needs to be run.
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