Salesforce Sales Cloud
Salesforce, Inc.External reviews
10,029 reviews
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External reviews are not included in the AWS star rating for the product.
Great product but....
What do you like best about the product?
We have Salesforce.org, the platform that is offered at no charge for 501c3 nonprofit organizations. What I like best is the tremendous capabilities it offers for CRM. What I like least is the amount of time required to become fully familiar with these tools and effectively use them.
What do you dislike about the product?
It feels like it would take a full-time associate just to manage Salesforce and truly maximize all the capabilities. For a small, volunteer-run organization like ours, it can feel so overwhelming, to the point that we dread using it.
What problems is the product solving and how is that benefiting you?
Salesforce is the ultimate CRM tool. If used correctly, it can keep your company or nonprofit organized beyond your wildest dreams. It can provide great in-depth data about your clients, donors, volunteers and more. There is just a steep learning curve to become proficient.
Juan Pablo Arrivillaga's SF Review
What do you like best about the product?
The way you can create different kinds of segments to separate and organize your data. It is certainly helpful when trying to look up information.
What do you dislike about the product?
Some features can get lost at times. Takes some time to get used to where everything is. Paying through the platform can lag a little and take some time to process.
What problems is the product solving and how is that benefiting you?
Keeping the organization's data organized and accessible to everyone in real time.
A powerful tool for driving sales success
What do you like best about the product?
Salesforce Sales Cloud has been invaluable for our business, as its comprehensive suite of tools has enabled us to make the most out of our sales efforts. From the easy-to-understand user interface to the powerful API, the Sales Cloud has everything we need to effectively manage our sales activities and gain meaningful insights from the data collected. Furthermore, its interoperability with other applications allows us to take advantage of the full potential of our resources.
What do you dislike about the product?
Despite some implementation glitches that we experienced, the tech support team offered great assistance to help us get up and running quickly.
What problems is the product solving and how is that benefiting you?
With Salesforce, we can track metrics accurately, save time by automating mundane tasks, and provide better customer service. This allows us to be more productive and enhance customer relationships.
A good service in CRM industry but expensive and need AI and advance algorithmic functioning.
What do you like best about the product?
Salesforce services allow organizations to understand their customers better, improve customer service, and increase sales. It also helps to streamline operations, reduce costs, and improve efficiency. I feel that the response from salesforce service is professionally upgraded in recent times, showing that it is adaptive to new customer demands.
What do you dislike about the product?
Salesforce services are costly and need proper budgetary freedom to get them done. However, this problem is being managed by salesforce by providing discounts for businesses in emerging economies.
What problems is the product solving and how is that benefiting you?
Salesforce Services is helping organizations manage customer relationships better, automate business processes, and gain insights into customer data. By leveraging Salesforce Services, I understandood my customers better, improved my customer service, and increased sales.
Recommendations to others considering the product:
One should go for salesforce without second thoughts as the out-of-the-box solution enhances the overall service capacity and increases KPIs as the outcome can be well delivered.
necessary for your sales game
What do you like best about the product?
it is the best way to have a clear picture of who you are outreaching to, why you are, how it's going, what opps are open, where they are in the pipe, and who all is connected to an account.
What do you dislike about the product?
the data and info in salesforce sales cloud can get junked up pretty quickly if you don't have good salesforce hygiene. it doesn't always catch duplicates so sometimes you might step on someones toes.
What problems is the product solving and how is that benefiting you?
without salesforce sales cloud, it's hard to stay on top of who you are reaching out to at what accounts, what campaigns you're running, what your pipeline looks like.
Salesforce Sales Cloud Review
What do you like best about the product?
I like the new omnichannel feature which is very good addition
What do you dislike about the product?
Not that I noticed or aware of since I started using it
What problems is the product solving and how is that benefiting you?
Sales Could help with the process automation feature, which makes it easy for the user to drag and drop to build process automation.
One of the Best organizational Tools of our day
What do you like best about the product?
I love having all the information I need to interact with clients effectively, including potential clients and leads, all in a single place! Truly one of the best tools of our day!
What do you dislike about the product?
When there are glitches in the system, it can slow down productivity to an almost standstill pace. They are usually fixed quickly, but sometimes it's painful how slow it goes, if it goes at all.
What problems is the product solving and how is that benefiting you?
Salesforce is helping our company organize all of the leads we have flowing into our pipeline. It's the source of truth for all of our sales and client work. :)
Salesforce is a Beast!
What do you like best about the product?
Salesforce, once you learn how to use the sales cloud effectively, is one of the best CRM software suites I have used to manage customer information, orders, etc.
What do you dislike about the product?
Salesforce takes quite a while for some people to understand fully. Since the system uses an "If that then this" type flow, it can be challenging for some to learn. Training new hires on Salesforce can be challenging if they don't think in a linear fashion.
What problems is the product solving and how is that benefiting you?
It is helping us manage and organize all of our customer information. It also integrates seamlessly with a lot of other systems which makes it easier for reporting, call management, and more.
SFDC a more intuitive tool now:
What do you like best about the product?
As a sales manager, I have been a user of Salesforce and since the recent enhancement, it has become more user friendly, easy to navigate or toggle from different tabs which could save sales professionals a lot of time researching and updating account information. I specifically like how easy it easy to create and view reports from Dashboard and it's Analytics Insights also provide guidance to Sales Coach to help manage team performance.
What do you dislike about the product?
Sometime, it's sluggishness connecting to different tools connected to them, like linked in navigator, Zoom Info and Ironclad. It's manageable but sometimes yo have to reload a couple of time before it sync
What problems is the product solving and how is that benefiting you?
It's our role's bread and butter. Salesforce helps us manage our jobs easily. Compared to other CRM tools, it show comprehensive information at a single glance and it is easy to navigate too.
A great place to get consolidated information across teams
What do you like best about the product?
I liked being able to see existing information on my clients and accounts and details without having to reach out to my colleagues on other teams and wait for a response. Saved me and my teams money and effort in verbally sharing or physically storing this information.
What do you dislike about the product?
It can be difficult to change the type of property for example, i would like if there were one button to mass change leads to contacts or vice versa without having to individually go through and change each property.
What problems is the product solving and how is that benefiting you?
having consolidated information that is easily accessed on demand and can help me to plan my outreach in accordance with what my other team members are already working on. I also like that it can be linked to my other programs i.e hubspot and/or salesloft to work across teams.
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