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Agentforce Sales

Salesforce, Inc.

Reviews from AWS customer

4 AWS reviews

External reviews

10,028 reviews
from and

External reviews are not included in the AWS star rating for the product.


5-star reviews ( Show all reviews )

    Angela M.

Sales Cloud Helps us run our business

  • September 12, 2023
  • Review provided by G2

What do you like best about the product?
The one stop place for contracting, communication, and automation of our processes.
What do you dislike about the product?
I haven't found a dislike so far, but if we had a business use case that the Cloud service could not accommodate, that would be unfortunate.
What problems is the product solving and how is that benefiting you?
Giving our regional managers the tools they need to prospect and quote contracts for out clients as well as build engagement.


    Amiena M.

Great tool, useful and easy to use for frontline!

  • September 12, 2023
  • Review provided by G2

What do you like best about the product?
Easy to follow process for implementation on the frontline, as well as plug and play for many features.
What do you dislike about the product?
Nothing so far, it's solid, concise and useful!
What problems is the product solving and how is that benefiting you?
Streamlined data delivery to our frontline to consolidate information coming in.


    Eric B.

Sales Cloud

  • September 12, 2023
  • Review provided by G2

What do you like best about the product?
Awesome new upgrades which allow for for better visibility, mgmt and forecast / planning.
What do you dislike about the product?
Training - how to roadmap for a new user.
What problems is the product solving and how is that benefiting you?
Forecasting, planning and sales management


    Sushmitha B.

Best data model for Sales Setup

  • September 12, 2023
  • Review provided by G2

What do you like best about the product?
It is a complete platform for sales reps, managers, Leaders to work together seamlessly and productively. The integrity of the patform has gained trust. The UI is intuitive and user frewndly. The platform is very flexible in terms of customizations. The automations make the sales processes smooth and effective.
What do you dislike about the product?
It is expensive. Large amounts of data can incur more expenses. Difficult to get the training needed to implement new products. There is a lot of coding to be done for "clicks no Code" as designed.
What problems is the product solving and how is that benefiting you?
Automations with Lead and opportunity life cycle, low code design in most cases. Quick deployments to production. Defalut data model which adapts the sales processes. Easy analytics as compared to previous legacy systems


    Ashwin K.

Making it easy

  • September 12, 2023
  • Review provided by G2

What do you like best about the product?
We have both solutions. One with legacy code written everything from scratch. Took us years to build the same. With the merger of Global Payments we were introduced to Safesforce
What do you dislike about the product?
The thing with applications built on Salesforce it's not as easy to integrate with the generic testing platforms where the rest of the dependent applications are
What problems is the product solving and how is that benefiting you?
From the legacy applications to Salesforce is a great step forward. From implementing coffee breaks to completing leads is made so easy as compared to what we had in our legacy applications


    Theresa M.

Excited about all of the AI transformation

  • September 12, 2023
  • Review provided by G2

What do you like best about the product?
Einstein Service. It provides a lot of easy usability
What do you dislike about the product?
I don't alsee a downside. Thrilled to see wvweything
What problems is the product solving and how is that benefiting you?
CRM. Growing fleet


    Zainab K.

Love Salesforce Sales Cloud

  • September 12, 2023
  • Review provided by G2

What do you like best about the product?
The best and easiest method for our company and Sales operations effectively and efficiently .
What do you dislike about the product?
Sometimes it can be hard to manage as an admin
What problems is the product solving and how is that benefiting you?
It helps us in lead scoring


    Gary C.

Intelligence sales tool for all industry

  • September 12, 2023
  • Review provided by G2

What do you like best about the product?
With the latest generative AI, it cut down the time significantly that need to spend on drafting customized personal emails, summarize meeting notes and look for meaningful action plan to follow up
What do you dislike about the product?
Need more use cases for different industries for customers to adopt. Additional training materials from Salesforce would help drive the adoption for midsized companies.
What problems is the product solving and how is that benefiting you?
We leverage the pipeline information and sales engagement to identify and qualify leads that allow our reps to spend time with the high score leads to generate additional revenue


    Jasdev S.

Bring agility with sales cloud

  • September 12, 2023
  • Review provided by G2

What do you like best about the product?
We have been able stream line our sales processes and bring agility with sfdc sales cloud
What do you dislike about the product?
The interface switching from classic to lightning
What problems is the product solving and how is that benefiting you?
Pipeline management, cpq, service cloud


    David W.

Salesforce Sales cloud offers great potential out of the box.

  • September 12, 2023
  • Review provided by G2

What do you like best about the product?
Flexibility of built in solutions and the ability to customize as needed in a variety of ways.
What do you dislike about the product?
Salesforce has so many choices. Figuring out the best way to implement a solution can be challenging.
What problems is the product solving and how is that benefiting you?
Account management and pipeline management... moving to AI enabled account management