Salesforce Sales Cloud
Salesforce, Inc.External reviews
10,029 reviews
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Explore the amazing possibilities of Salesforce Sales Cloud
What do you like best about the product?
Salesforce Sales Cloud Field Service is the most reliable and convenient way to implement it in my organization, despite not being straightforward. My team has been thoroughly impressed by both iOS and Android applications as they are easy to understand and have top-notch performance. Moreover, since upgraded versions of SF products were released, more features specifically for Field Service had gradually become available – making us much happier than before when I built them from scratch! In the upcoming edition of the sales cloud, there will be a new Work Plans feature that replaced previous options allowing me to look forward with excitement - this proves how simple adding components can be.
What do you dislike about the product?
I wouldn't say I like that Salesforce can be complicated to navigate, and data is easily misplaced due to its vast amount of fields, accounts, and small font size. Although customization options provide versatility for organizations' needs, navigating through this platform must be more user-friendly for those unfamiliar. Without first gaining familiarity with the system, it isn't easy to utilize effectively.
What problems is the product solving and how is that benefiting you?
The Salesforce Sales Cloud utilizes Key Performance Indicators (KPIs) to track performance daily, weekly, monthly, quarterly, and yearly. This data allows us to identify potential issues or areas of improvement within our organization, internally with employees and externally with clients.
Experience exceptional Sales Solutions with the Salesforce Sales Cloud
What do you like best about the product?
I am drawn to the Salesforce Sales Cloud for its intuitive user interface and ease of deployment. Automation tools help streamline mundane tasks, while cloud scalability provides a framework that supports rapid business growth on demand. The specific security measures ensure that sensitive data is safe from unauthorized access, promoting organizational trustworthiness amongst customers and partners. Furthermore, with powerful analytics capabilities at your fingertips, you can quickly produce reliable insights ensuring informed decisions can be made without unnecessary delays or guesswork. Finally, I love how accessible online learning resources provide an easy way for users around the world to stay up-to-date with best practices, ensuring they get maximum value out of their technology investments not just now but also into the future.
What do you dislike about the product?
I dislike the instability of Salesforce Sales Cloud due to its many customization possibilities, which can be challenging to keep track of. It has incredible potential if configured and understood adequately; however, training is necessary for users to use the available features fully. All this requires time and effort that can detract from other important tasks.
What problems is the product solving and how is that benefiting you?
The Salesforce Sales Cloud Rule-based auto-assignment was an excellent choice for Service Cloud functionality. Automatically delegating tasks to the most accessible individual removed any need for constant supervision, freeing up valuable resources.
Reporting metrics into consolidated view is great, but data can be iffy based on other APIs
What do you like best about the product?
Reporting view is very easy to create and customize. It's helpful in all aspects of the sales cycle and marketing activity. It's best for a visual graph view which is easy to customize and create charts or bar graphs. Creating opportunities is fairly easy, and the option to include more information in VARIOUS areas is great, even though it can be overwhelming, I try to remove fields I will never use so the visual is more condensed.
What do you dislike about the product?
It can be overwhelming with the fields and information if you don't know what you need or what to enter directly. There is no way to condense it because having the option is helpful. Creating opps isn't difficult, but it requires a ton of manual entry, which is time-consuming. I wish there was a better way to integrate auto-publishing or to populate to alleviate the time it takes to enter information. Because of this, many opps are missing information that others have, creating skews in the data and hence reporting.
What problems is the product solving and how is that benefiting you?
Tracking each opportunity in the sales cycle and for us tracking sales and pipeline activity (or tying back to specific activities) if done correctly. Our CRM in Salesforce is great though.
Great tool for transparency on the customer journey!
What do you like best about the product?
Provides a clear look at the different stages of the buyer journey, and helps us optimize toward success and more revenue wins. In a marketing organization that is directly tied to revenue, we leverage this tool to track the journey as well.
What do you dislike about the product?
Implementation takes a long time and there is a strong learning curve to get fully onboarded into this platform. More educational resources would be helpful.
What problems is the product solving and how is that benefiting you?
Salesforce has helped us save a lot of time in pulling reports and doing pulse checks on how our campaigns are performing, based on client's interactions within our platform.
Easy and Effective tool
What do you like best about the product?
Salesforce Enablement application is easy to use. It stores all the user data at one place, making it easier for us to access the information quickly. It has ensured a paperless environment.
What do you dislike about the product?
Here, we are unable to input huge data in one go. Data has to be uploaded one by one which is time consuming. With time, I hope the team comes with such facility in near future.
What problems is the product solving and how is that benefiting you?
Salesforce Enablement application is easy to use. It stores all the user data at one place, making it easier for us to access the information quickly. It has ensured a paperless environment.
Only as good as you set it up to be
What do you like best about the product?
The amount of collaboration amongst teams is the best in the market. Having multiple BUs that have the visibility to view information but not edit has helped me tremendously in past roles. There are more tools on the market that also now integrate with SFDC so keep data as up to date as possible on activities (Outreach, Revenue.io) as well as contacts (Sales Nav).
What do you dislike about the product?
Like most CRMs, it is the most powerful when the data is cleanest, and it is used properly. Human error becomes a factor here. Really think about the most important things you need to track and implement it. The best way to capture information is usually the simplest, with minimal clicks from sales reps (as an example). As a salesperson, it might be a headache, but it will prevent hassles that span clean-up from multiple teams in the future.
What problems is the product solving and how is that benefiting you?
Understanding every touch point with an account or person that could span multiple people and BUs internally minimizing back and forth 1:1 communication. Tracking sales funnels, conversions, revenue, etc.
Salesforce Sales Cloud is the most effective customer relationship management software.
What do you like best about the product?
Salesforce is my favorite because of its intuitive design. After a few adjustment periods, you will find that utilizing it is simple. Additionally, sales representatives are always adding new capabilities, which helps them stay ahead of the competition. Another thing I love about Salesforce is how quickly it can be deployed; deployment time for this CRM software is minimal compared to other CRMs! Although as more features and functions are added, Salesforce may get more complex- overall, it remains manageable. Even though Salesforce isn't the most affordable customer relationship management software out there, it produces the best results making it well worth the price tag. Owing to all these reasons (and many others!)Salesforce has become one world's largest CRM platforms and continues to grow larger every year
What do you dislike about the product?
I wouldn't say I like Salesforce Sales Cloud because it can be expensive, especially if you need to provide access to multiple users. Additionally, importing data from a .csv file can often result in issues due to duplicate entries requiring manual intervention.
What problems is the product solving and how is that benefiting you?
The Salesforce Sales Cloud Multiple systems were linked with Salesforce to guarantee everything went well. However, this created a new problem: data silos. Because each system had its database, keeping track of customer behavior across the board was difficult.
Exceptional project management software.
What do you like best about the product?
There are many things to like about Salesforce Sales Cloud. Still, some of the best features include its powerful CRM platform that can bring customers and companies closer together, its personalized experiences that deliver success and benefits, and its safety, speed, and reliability. Other great features include potent products and features, quick answers and responses, the ability to learn about customer wants and needs, and the option to automate various tasks.
What do you dislike about the product?
I wouldn't say I like that any particular employee has access to all company-wide information with a similar/generic degree of permissions, with slight variance between positions. This could lead to users overloading with irrelevant details and abandoning the Salesforce Sales Cloud product. Inadequate training of consumers is also a concern of mine.
What problems is the product solving and how is that benefiting you?
The Salesforce Sales Cloud gives us an easy way to keep track of all our customer service contacts so that we can identify and solve any issues. Having complete records of every interaction lets us see exactly where the problem areas are, so we can take steps to fix them.
One of the best CRM softwares that I have used so far.
What do you like best about the product?
Been using this Sales CRM for nearly six months now and have been satisfied with its versatility. Its modules are self-explanatory, so even small training can help primary usage
What do you dislike about the product?
There is no such dislike, but as there are so many modules, the software sometimes takes too long to operate. Also, its integration with other software requires a specialized person, and that adds extraexpense
What problems is the product solving and how is that benefiting you?
Making leads, Funnel, Creating opportunities and following leads is the basic requirements that I wanted this software for and it is done great so far. A team of telecallers is working for generating sales over Salesforce
The most dynamic sales CRM.
What do you like best about the product?
Salesforce is being used by a wider range of companies because of its flexibility to build it around your requirements. The other positive thing is its integration with almost all the tools available out there in the market. We connect Salesforce with almost all of our sales stacks like Salesloft, Seismic, Sales Navigator and ZoomInfo. Pardot is very useful to do marketing campaigns. The prospect timeline provides full visibility on the stage of prospecting.
What do you dislike about the product?
There is nothing as such that I dislike but the learning curve is pretty high for new users. Also, maintaining the data is tricky too as uploading it manually every day is a task. Sometimes I find it hard to use to generate reports and build a prospect list from Salesforce itself. I believe the UX can be a bit better and more Modern, as new-age companies like Hubspot and Freshworks are coming up with better UX and easy-to-navigate menus.
What problems is the product solving and how is that benefiting you?
Salesforce is acting as a single source of Truth for all the Sales efforts inside the company. All of our Account and Prospect data is in there with the activities, stages and deals. This is also providing a great dashboard for the management to see the insights into a company. The integration of different apps helps us to populate lead lists (Using Sales Navigator) or run outbound campaigns (Using Salesloft). Overall this is a mighty CRM for Small-Mid Size companies.
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