Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Centralizing engagement for meaningful client interactions
What do you like best about the product?
Sales Cloud isn't just another CRM, but a platform for innovation constituent engagement with use cases that span from traditional sales to things like recruitment or fundraising. Because Salesforce continues to innovate and being a leader in technology, it allows users to follow suit in their business processes.
What do you dislike about the product?
The downsides are minimal, and often with the ability to keep up with the latest capabilities. But that's what you want in your technology. You don't want to be asking, "when will this be available", but more so, "how do we best leverage what we have". Sales cloud is core to the platform and always provided worthwhile functionality.
What problems is the product solving and how is that benefiting you?
With multiple people having conversations, we can centralize those engagements so potential clients don't have to retell their story. We can also effectively plan for provided service offerings to ensure we can meet demand.
The best tool to collect and act on sales data
What do you like best about the product?
The interface is intuitive. It is easy to configure. My user experiance and adoption has increased drastically since we implemented this product.
What do you dislike about the product?
The change set and deployment process could work more smoothly. It is difficult to find where in the system an email is coming from.
The classic email template creator is poor. I would like a more rubust email template tool.
The classic email template creator is poor. I would like a more rubust email template tool.
What problems is the product solving and how is that benefiting you?
Keeping track of customer information, and account history.
Sales Cloud + Einstein 1 is a winner!
What do you like best about the product?
The Sales Cloud continues to progress in the dozen years since we were first introduced. I look forward to the step change that is being introduced with the addition of Einstein1
What do you dislike about the product?
Needs to continue to add declarative capability
What problems is the product solving and how is that benefiting you?
Helping customers transform their sales channels
Best cloud ever
What do you like best about the product?
A powerful platform for our sales department to manage all their accounts, contacts, opportunity, pipeline, and customers. Super user friendly interface that is really lightning fast and very easy to use.
What do you dislike about the product?
Too many complex tasks still required help from developers.
What problems is the product solving and how is that benefiting you?
Gathering all the sales data in one space.
Powerful dashboards to show KPIs
Powerful dashboards to show KPIs
Single source truth
What do you like best about the product?
Sales Cloud is the single source of truth for me. All my customers information, contacts, roles, opportunities are at the same place.
With Slack Elevate is easy to use and update info on the go
With Slack Elevate is easy to use and update info on the go
What do you dislike about the product?
Keep things updated without an interface like Slack Elevate is pretty difficult when you are on the go and piles up back office activities that need to be filled later
What problems is the product solving and how is that benefiting you?
Pipeline management, forecasting, campain creation or generation .
Reports of all kind with info about close dates, products, segments and total amount to be expected
Reports of all kind with info about close dates, products, segments and total amount to be expected
Sales Cloud is the best tool for any sales team.
What do you like best about the product?
The single source of truth for anything related to the job of the Sales rep.
What do you dislike about the product?
Nothing, I understand that the tool can always be improved, but at this point I'm very happy
What problems is the product solving and how is that benefiting you?
Sales Clouds helps my customers to better track their sales pipeline
Director
What do you like best about the product?
Helps the sales team understand the oops better.
What do you dislike about the product?
Can get sometimes confusing if not implemented right. For us it works great.
What problems is the product solving and how is that benefiting you?
Keep all the data in sync all at one place for the team.
improve your sales with salesforce
What do you like best about the product?
Integrated CRM platform - Brings together all the tools for customer relationship management like contacts, deals, campaigns etc. in one app.
User-friendly interface - Improves sales team productivity with an intuitive, easy-to-use interface. Low learning curve.
Customizable - Allows tailoring workflows, fields and processes to business needs.
Mobile access - Enables access from smartphones and tablets for sales teams to stay connected on the go.
Customer insights - Provides reports on customer history, trends and behavior to boost sales.
Seamless integrations - Integrates smoothly with other Salesforce products and external apps.
Secure and reliable - Offers robust security features to protect data. Salesforce's trusted cloud infrastructure ensures uptime.
User-friendly interface - Improves sales team productivity with an intuitive, easy-to-use interface. Low learning curve.
Customizable - Allows tailoring workflows, fields and processes to business needs.
Mobile access - Enables access from smartphones and tablets for sales teams to stay connected on the go.
Customer insights - Provides reports on customer history, trends and behavior to boost sales.
Seamless integrations - Integrates smoothly with other Salesforce products and external apps.
Secure and reliable - Offers robust security features to protect data. Salesforce's trusted cloud infrastructure ensures uptime.
What do you dislike about the product?
Cost - Can be expensive, especially for smaller businesses. Pricing model is complex with different editions.
Steep learning curve - Despite intuitive interface, it can still be difficult for non-technical users to learn all features.
Customization limitations - While customizable, changing core objects/tables is not possible which restricts extreme customization.
Data integration issues - Integrating data from non-Salesforce sources can be tricky requiring APIs and middleware.
Limited offline access - Mobile app has minimal functionality when offline. Full access requires internet connectivity.
Reporting limitations - Report builder is not very user friendly. Standard reports have limited customization options.
Slow performance - Can suffer slow response times when database size grows substantially big.
No open source version - Being proprietary software, only Salesforce can enhance features and fix bugs.
Vendor lock-in - High switching costs make it difficult to change CRM platforms once implemented.
Add-on costs - Many useful features require extra add-ons/modules at additional cost.
So in summary, drawbacks revolve around cost, complexity, customization constraints, integration challenges, availability limitations and potential performance issues.
Steep learning curve - Despite intuitive interface, it can still be difficult for non-technical users to learn all features.
Customization limitations - While customizable, changing core objects/tables is not possible which restricts extreme customization.
Data integration issues - Integrating data from non-Salesforce sources can be tricky requiring APIs and middleware.
Limited offline access - Mobile app has minimal functionality when offline. Full access requires internet connectivity.
Reporting limitations - Report builder is not very user friendly. Standard reports have limited customization options.
Slow performance - Can suffer slow response times when database size grows substantially big.
No open source version - Being proprietary software, only Salesforce can enhance features and fix bugs.
Vendor lock-in - High switching costs make it difficult to change CRM platforms once implemented.
Add-on costs - Many useful features require extra add-ons/modules at additional cost.
So in summary, drawbacks revolve around cost, complexity, customization constraints, integration challenges, availability limitations and potential performance issues.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud eliminates data fragmentation and silos by unifying customer information into a single, easily accessible view. This consolidated 360 degree customer profile enables improved sales productivity and efficiency.
The mobility and automation capabilities streamline sales processes and workflows, saving time on manual tasks. Sales teams can work more efficiently on the go with mobile access.
Advanced reporting and forecasting provides enhanced sales visibility. Teams have better insights into pipelines, projections, and sales performance to meet targets.
Features like account, contact, and customer management centralize all customer history and interactions in one platform for more effective customer service.
Seamless integrations break down data silos across sales, marketing, service, and other systems. Teams get a comprehensive view of all customer touchpoints.
Customization allows tailoring Sales Cloud to align with unique sales workflows and processes. This flexibility improves team alignment with the CRM.
Overall, Salesforce Sales Cloud delivers a productivity boost, operational efficiency, sales transparency, and customer data unification that solves critical problems for sales organizations.
The mobility and automation capabilities streamline sales processes and workflows, saving time on manual tasks. Sales teams can work more efficiently on the go with mobile access.
Advanced reporting and forecasting provides enhanced sales visibility. Teams have better insights into pipelines, projections, and sales performance to meet targets.
Features like account, contact, and customer management centralize all customer history and interactions in one platform for more effective customer service.
Seamless integrations break down data silos across sales, marketing, service, and other systems. Teams get a comprehensive view of all customer touchpoints.
Customization allows tailoring Sales Cloud to align with unique sales workflows and processes. This flexibility improves team alignment with the CRM.
Overall, Salesforce Sales Cloud delivers a productivity boost, operational efficiency, sales transparency, and customer data unification that solves critical problems for sales organizations.
We been using salesforce for all most 12 years. It works great for us
What do you like best about the product?
Sales people are able to close the opps quickly and it also helps us understand the needs pf the customers. It integrates seemlessly with all other applications
What do you dislike about the product?
Everything works great for us. Not too many issues so far.
What problems is the product solving and how is that benefiting you?
No problems. So far
Salesforce Admin
What do you like best about the product?
Best all encompassing CRM tool put there
What do you dislike about the product?
I wish it had a tool like Lucid Chart built in to help scope projects and flows
What problems is the product solving and how is that benefiting you?
It solves transparency of sales for rep all the way up to ceos
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