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Agentforce Sales

Salesforce, Inc.

Reviews from AWS customer

4 AWS reviews

External reviews

10,028 reviews
from and

External reviews are not included in the AWS star rating for the product.


5-star reviews ( Show all reviews )

    Julia K.

Reliable ROI

  • September 12, 2023
  • Review provided by G2

What do you like best about the product?
The best thing about sales cloud is ability to track interactions with customer and no one to follow up with them. It gives an amazing opportunity to know where each deal is at and what needs to be done next door to close the deal or take next step for the customer. For example, all your activities and interactions I captured in one place allowing customers to know what has been done and what is best to do next.
What do you dislike about the product?
At times, it could be difficult to get used to all the data entry and to remember to capture what has been done. But for the other mini automation tools that one can use to facilitate that task.
What problems is the product solving and how is that benefiting you?
Our village to keep track of all the sales at which stage they are the amounts, and what to do next with the client and in how to close the deal faster, and to understand what needs to be done


    Non-Profit Organization Management

Salesforce Sales Cloud is Awesome!

  • September 12, 2023
  • Review provided by G2

What do you like best about the product?
All of it's use cases. Easy to navigate and fully utilize.
What do you dislike about the product?
Not too much to dislike. I honestly can't think of anything to dislike
What problems is the product solving and how is that benefiting you?
It's helping us get more knowledgeable with sales and next steps.


    Marsha H.

I love Sales Cloud

  • September 12, 2023
  • Review provided by G2

What do you like best about the product?
I work in Education. The Salesforce Sales Cloud creates a connection with our students as well as our businesses.
What do you dislike about the product?
No I do not dislike this product . This product works well for my company. It could be better for admin to have some ability to do mote mapping from external eis.
What problems is the product solving and how is that benefiting you?
I would like to see widgets for lead scoring. I would also love more widgets if at all possible. More free app is highly encouraged l. I will also like flows that a native to lead.


    Higher Education

Sales Cloud

  • September 12, 2023
  • Review provided by G2

What do you like best about the product?
It has transformed how we do student recruitment using Sales Engagement to drive our Recruiters daily work.
What do you dislike about the product?
Opportunities can't exist with Leads. So it makes it difficult to track the progression of a prospective customer to a Contact.
What problems is the product solving and how is that benefiting you?
Allowing our enterprise to see visibility into cross department data. It is bringing all our prospective student data into one place.


    Tiffany D.

Customizable to Build Anything

  • September 12, 2023
  • Review provided by G2

What do you like best about the product?
Sales cloud is so customizable for any of your sales needs. Flexible, easy to use and automate all of your sales actions and next steps.
What do you dislike about the product?
I'd like to be able to group by more groupings in reports
What problems is the product solving and how is that benefiting you?
Solving pipeline visibility and actions to take to close business.


    Ryan F.

Sales Cloud is the best.

  • September 12, 2023
  • Review provided by G2

What do you like best about the product?
Configuration to the needs of the business.
What do you dislike about the product?
Unpathed options for users can lead to data irregularities.
What problems is the product solving and how is that benefiting you?
Selling and tracking sales engagement for executive education.


    Anthony P.

Salesforce Administrator

  • September 12, 2023
  • Review provided by G2

What do you like best about the product?
Campaign management and how it works with reports and mass emails
What do you dislike about the product?
Lead management, lead conversion needs to be better
What problems is the product solving and how is that benefiting you?
Lead and marketing management, lead communication with mass emails and automations


    Adam B.

The market leader for a reason

  • September 12, 2023
  • Review provided by G2

What do you like best about the product?
Salescloud is the heart of our integrated Salesforce martech stack. It is a market leader due to its low code flexibility and clear focus on the customer.
What do you dislike about the product?
In many ways the only issue with Salescloud is that it can do so much it can be a bit overwhelming, but once you know what you are doing it is good.
What problems is the product solving and how is that benefiting you?
Managing our customer data sets and scoring.


    Cath C.

Always coming out with new invention

  • September 12, 2023
  • Review provided by G2

What do you like best about the product?
Mobility - sales rep can access their client records on the go, create appointments or activities on the go, this gives flexibility for our sales rep.
Salesforce regularly updates and enhances its features, this will allow admin/ consultant to learn latest functionality
What do you dislike about the product?
Too expensive. After our customisation using full calendar that Salesforce had recommend us, but my users have reported performance issues in loading the customise full calendar
What problems is the product solving and how is that benefiting you?
Helping my sales keep track of their appointments with their client, planning their sales goal and objectives for each client. User adoption had increase.


    Inbal G.

Every thing in one place

  • September 12, 2023
  • Review provided by G2

What do you like best about the product?
All the data you need for the sale is capturedalltogether to help you decide the best approach to sell.
Easy to manage and process with the help of notifications and best practices
What do you dislike about the product?
Can be tricky when you are working with multiple systems and integrations.
If you are working on multiple product lines without cpq, it's difficult to collect all the data you needfrom other system and creating automation to establish a full managed process throughout the pipeline
What problems is the product solving and how is that benefiting you?
Easy to create automations and suggest approaches tips on sales progress. Easy to conect with the sales teams. Easy to show all the data you need in one single shot