Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Salesforce Sales Cloud Unlocks Business Data
What do you like best about the product?
The Salesforce Sales Cloud has helped our organization unlock our company data to help understand our customers. The insights we are able to find help us out manuever our competition to win more business. The ease of use when designed Sales Cloud allows us to use metrics specific to us.
What do you dislike about the product?
There is a large financial investment needed with Sales Cloud, but the benefits help to see the ROI quickly
What problems is the product solving and how is that benefiting you?
Sales Cloud allows our team to identify the right customers to target in the best way to manage their time
Helps with efficiencies
What do you like best about the product?
Aligns our sales team to be more efficient & consistent
What do you dislike about the product?
Enhancements continue & sometimes hard to keep up
What problems is the product solving and how is that benefiting you?
Hold us accountable with audit
Can't imagine using anything else!
What do you like best about the product?
Our company has been using Sales Cloud for years and it's been a great help for our team. We especially love being able to go back to years ago to track where our relationships first started by reading past emails and interactions. It'll only keep getting better!
What do you dislike about the product?
Setup can be overwhelming, but with the right knowledge you can adjust it to your business needs.
What problems is the product solving and how is that benefiting you?
Communicating with other teams which prospects we are already interacting with
The best to manage sales on a global scale
What do you like best about the product?
I really enjoy the versatility and extendability of the solution. Having more than 100k people globally, it quickly allows us to understand what other business units and markets are working on and identify overlaps.
What do you dislike about the product?
Sometimes new features come at extra price, also it is becoming way too complex to handle - thanks for introducing flows to help with that!
What problems is the product solving and how is that benefiting you?
Helping to gain a global overview. If a lead comes from the other side of the world I can quickly identify who might be already in touch with the client in a different market.
How are you selling without Sales Cloud
What do you like best about the product?
Salesforce Sales Cloud gives Sales reps everything they need to successful. Managing deals in motion and reporting on those deals is critical. Salesforce Pipeline Inspection does this easily.
What do you dislike about the product?
I wish the telephony platform was a part of the Sales Cloud offering.
What problems is the product solving and how is that benefiting you?
Sales Cloud is solving the problem of making sure things don't slip through the cracks. Leads, deals, customers, etc. are all managed well in Sales Cloud
Smooth Experience
What do you like best about the product?
Navigation is smooth, whether you're new to this or a seasoned user everything is at your fingertips. If you cant find it there's a whole community at the ready to help.
What do you dislike about the product?
Nothing comes to mind. Love the product and would recommend to anyone.
What problems is the product solving and how is that benefiting you?
Content loads much faster and more efficiently vs previous iterations we've used.
Great cloud
What do you like best about the product?
How versatile it is, we can do all kinds of different things and customize it to meet the needs of our company. It can fit any type of company, which is great
What do you dislike about the product?
Complexity of options, it is sometimes hard to identify best practices and not clutter the view for users by displaying too many buttons
What problems is the product solving and how is that benefiting you?
The ability to log all customer data and track it
Growth your business
What do you like best about the product?
I like the tool, it has helped us measure our reps and know where are the opportunities of the business we can improve. The level of customization you can do is awesome, and how you can save time and ensure you know where your leads and prospects are is incredible
What do you dislike about the product?
Adoption is always a challenge, the tool is great but making changes and ensuring all users are using it is always challenging
What problems is the product solving and how is that benefiting you?
To measure the opportunities we have with our customers and leads
Cool Product
What do you like best about the product?
Able to cover most of our sales process for our region
What do you dislike about the product?
It needs to be more flexible and cover all of our process
What problems is the product solving and how is that benefiting you?
Covering our process in a way we are able to track each steps
Incomparable with other CRM's
What do you like best about the product?
The customizability is unmatched when comparing Salesforce to their competitors. As someone who has been an admin on Salesforce and other platforms, Salesforce is lightyears ahead when it comes to its ability to match the unique processes of a business.
What do you dislike about the product?
Because Salesforce is so customizable, there isn't a lot of guidance on the "best" approach to take. A lot of times, there's really no guidance at all. If someone is not trained as a Salesforce admin, it is nearly impossible to setup on your own.
What problems is the product solving and how is that benefiting you?
Salesforce is allowing us to track our deals, including managing our pipeline and closed business, more effectively than ever before. Combined with the reporting features of Sales Cloud, we are gaining enhanced insight that we have never been able to see.
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