Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Salesforce helps us connect in a central place and makes information highly available
What do you like best about the product?
We implemented salesforce about 4 years ago and it's helped us tremendously on collaboration and allowed us to effectively transform the way we support our sales team operationally. We utilize the case creation features and queues to manage most of our internal workflows, and the opportunities and chatter to centralize communication has been really really useful in helping us solve for the root cause when things have gone wrong. I am sure the sales team loves it too, but it's been much more useful for us than just for our sales team.
What do you dislike about the product?
The mobile apps have proven harder to use than it feels they should be. We also have a lot of trouble getting our non-techy sales team to really adopt it because we don't have a huge IT budget to spoon feed them solutions and it seems sometimes when we do, they're not interested in self-serving information at their fingertips.
What problems is the product solving and how is that benefiting you?
Too many to list. We manage many of our internal workflows with it, as well as handoffs from sales to operations to service. We also have a lot of pipeline data that is useful in making staffing decsions, and the dashboarding features help us tremendously when paired with data from our ERP in doing resource and demand planning for our service teams.
Salesforce is AMAZING!
What do you like best about the product?
Having had the opportunity to work with Salesforce Cloud, I can confidently say that it offers a wide range of features and benefits that make it a top choice for businesses of all sizes.
One of the standout features of Salesforce Cloud is its scalability. Whether you're a small startup or a large enterprise, the platform can be tailored to meet your specific needs. The ability to customize the platform with various add-ons, apps, and integrations makes it incredibly flexible, ensuring that it can adapt as your business grows and evolves.
The user interface is intuitive and user-friendly, making it easy for both beginners and experienced users to navigate. The dashboards and reporting tools provide valuable insights into your sales and marketing efforts, helping you make data-driven decisions. The automation capabilities within Salesforce Cloud also streamline repetitive tasks, allowing your team to focus on more strategic activities.
One of the standout features of Salesforce Cloud is its scalability. Whether you're a small startup or a large enterprise, the platform can be tailored to meet your specific needs. The ability to customize the platform with various add-ons, apps, and integrations makes it incredibly flexible, ensuring that it can adapt as your business grows and evolves.
The user interface is intuitive and user-friendly, making it easy for both beginners and experienced users to navigate. The dashboards and reporting tools provide valuable insights into your sales and marketing efforts, helping you make data-driven decisions. The automation capabilities within Salesforce Cloud also streamline repetitive tasks, allowing your team to focus on more strategic activities.
What do you dislike about the product?
Storing large amounts of data in Salesforce can incur additional costs. Organizations need to manage their data carefully to avoid unexpected charges.
Salesforce can generate a high volume of email notifications, alerts, and updates. Managing and customizing these notifications to avoid information overload can be time-consuming.
While Salesforce has a vast ecosystem of integrations, setting up and managing these integrations can be challenging. Ensuring seamless data flow between Salesforce and other systems may require technical expertise.
It's important to note that many of these dislikes can be mitigated with proper planning, training, and the right expertise.
Salesforce can generate a high volume of email notifications, alerts, and updates. Managing and customizing these notifications to avoid information overload can be time-consuming.
While Salesforce has a vast ecosystem of integrations, setting up and managing these integrations can be challenging. Ensuring seamless data flow between Salesforce and other systems may require technical expertise.
It's important to note that many of these dislikes can be mitigated with proper planning, training, and the right expertise.
What problems is the product solving and how is that benefiting you?
Salesforce allows you to maintain a comprehensive database of my customers, including contact information, payment terms, credit limits, and historical transaction data. This information can be crucial for managing accounts receivables effectively.
The automation capabilities can streamline AR processes. For example, you can set up automated reminders for invoice due dates, send payment confirmation emails, and trigger follow-up actions when payments are overdue.
The automation capabilities can streamline AR processes. For example, you can set up automated reminders for invoice due dates, send payment confirmation emails, and trigger follow-up actions when payments are overdue.
Indeed helpful in the Sales process from prospecting to order fulfillment up to billing process
What do you like best about the product?
User friendly, end to end platfrom in the sales process
What do you dislike about the product?
technical issues which is very rare and can be resolved easily
What problems is the product solving and how is that benefiting you?
Very useful as you can find tips and spill that you can use when you are presenting to the customers.
The most flexible CRM period.
What do you like best about the product?
- Supremely flexible and scalable- In all of my years using and implementing CRMs for clients ranging from SMBs to Enterprise level, Sales Cloud has been the solution of choice when I've helped clients select a new CRM. I've never encountered any issues with scaling Sales Cloud solutions to meet growing client needs.
What do you dislike about the product?
- Deep product knowledge required to get the most out of the platform- Sales Cloud is incredibly powerful, flexible and easy to use/navigate. However in order to get the very most out of the platform, a well-trained admin and developer resource are recommended (whether hired internally or hired from a partner).
What problems is the product solving and how is that benefiting you?
- Lead Assignment: Deduplicating and assigning out Leads efficiently to Sales team
- Sales Reporting- Tracking Sales' management of Leads and Opportunities for the business
- Sales Productivity: Leveraging Sales Dialer, Email integrations apps (SF Inbox etc, Einstein Activity Capture), Messaging for Web etc. to boost team effectiveness
- Sales Reporting- Tracking Sales' management of Leads and Opportunities for the business
- Sales Productivity: Leveraging Sales Dialer, Email integrations apps (SF Inbox etc, Einstein Activity Capture), Messaging for Web etc. to boost team effectiveness
Feedback on Sales Force
What do you like best about the product?
Easy of use. Loads the data quick never got any latency.
What do you dislike about the product?
Sometimes it has latency issue on somedays
What problems is the product solving and how is that benefiting you?
Multiple people can use sales force and at the same time multiple customers queries are solved
How salesforce is helping business
What do you like best about the product?
Salesforce is really helpful in geberating report and having a visual and track your clients
What do you dislike about the product?
sometimes salesforce is hard to integrate with other software
What problems is the product solving and how is that benefiting you?
clients updates
Used daily
What do you like best about the product?
It is very user friendly and able to creat custom reports for specifice marketing needs
What do you dislike about the product?
It can be slow at times. When trying to creat loan documents or retrieve reports.
What problems is the product solving and how is that benefiting you?
It keeps all customer info in one file vs haveing to store financials in desktop
Easiest Data Entry Tool
What do you like best about the product?
Its easy to enter details and save. By using different filters we can easily fetch the details.
What do you dislike about the product?
Sometimes it creates issue while saving new entries and but it can be fixed easily.
What problems is the product solving and how is that benefiting you?
While taking calls counselors can easily save new data and can fetch the existing data.
I am using Salesforce to check correct details of the admissions claimed by counselors.
I am using Salesforce to check correct details of the admissions claimed by counselors.
Salesforce cloud dynamic advantages.
What do you like best about the product?
It helps in allowing the business to tailor the platform of their unique needs and workflows.Its automation features reduce manual tasks and helps business to focus high impactful activities. It is suitable businesses for all sizes and can grow their organistional needs. it isintutive and easy to navigate.
What do you dislike about the product?
As of now ther is nothing to dislike about this plateform. It is a very imapactful plateform.
What problems is the product solving and how is that benefiting you?
before this business often struggling in analyzing sales data,hindering theri abality to make decision but after using this plateform reporting and analytics tools provides valuable insights to optimise sales strategies.it automates follow up tasks with customers it helps in making accurate sales forcasting,it enhance sales colloboration features to fecilitate better team work,resulting in improved coordination.it also contributes to improves customer satisfaction and retention rates.
Salesforce cloud’s impactful performance
What do you like best about the product?
I helps in providing data driven insights through its reporting and analytical tools. It is very intuitive and easy to navigate platform . It has a very large active user community and variety of resources and support options . It is suitable for all size of business and helps in growing organisation's needs.
What do you dislike about the product?
Every thing is at par i dont find any dislikes
What problems is the product solving and how is that benefiting you?
Before this platform business might struggling to analyze data but afte using this it helps in reporting and analytical tools to provide valuable insights . It also helps in enabling communication . It offers a real time insights and analytics to enable better decision making.
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