Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Why Sales Force Cloud is good to have ?
What do you like best about the product?
It helps in increase the sales productivity, also provides sales forecastand insights of it. Integration with other tools is very easy specially tableau . one can make dashboards and have valuable insights.
What do you dislike about the product?
Cost is bit higher in market. also it take a bit longer imllementation time , rest everything is great .
What problems is the product solving and how is that benefiting you?
First of all it provides the centralization of data , which is a great help , one can have everything at one place , also data security is high. Automation which salesforce provides is one of the best in the market. save a lot of time and effort.
Admins Love Salesforce
What do you like best about the product?
I like that everything in Salesforce is so customizable - with clicks not code!
I like that there are tons of third party add ons available too - add it is great that many of the add ons are free.
As an administrator, I rely heavily on the setup side of Salesforce. Quick Search is a great. I also use the Developer Console frequently - a great tool for getting directly to the data quickly.
I like that there are tons of third party add ons available too - add it is great that many of the add ons are free.
As an administrator, I rely heavily on the setup side of Salesforce. Quick Search is a great. I also use the Developer Console frequently - a great tool for getting directly to the data quickly.
What do you dislike about the product?
As a SQL programmer, I would love to see improvements in SOQL to make it more robust.
What problems is the product solving and how is that benefiting you?
Easy automations.
Customer Relationship Management at ease
What do you like best about the product?
Managing customers'/prospects' record in the most convenient way.
What do you dislike about the product?
I do not see any negative feedback for the time being.
What problems is the product solving and how is that benefiting you?
It contains all the records of both customers and prospect. It is very useful in our sales team.
AMAZING TOOL
What do you like best about the product?
Salesforce Sales Cloud is a customer relationship management (CRM) platform designed to help businesses manage their sales processes, customer interactions, and sales-related data. It offers various features to streamline sales operations and improve customer relationships, including lead and opportunity management, contact and account tracking, sales analytics, and more. Many users appreciate its customizable nature, scalability, and integrations with other business tools. If you're looking for opinions, you might want to gather feedback from actual users or refer to reviews and testimonials from those who have used Salesforce Sales Cloud.
What do you dislike about the product?
Sometimes its really need a time to refresh the system,
What problems is the product solving and how is that benefiting you?
Customer relation managemnet , easy to use and easy to store records
BEST CRM
What do you like best about the product?
How customizable it is to function specifically for your business.
What do you dislike about the product?
It can be tough to use for someone who is not super tech/code savy.
What problems is the product solving and how is that benefiting you?
It keeps all clients/accounts in one place, and allows you to make different reports for tracking these clients and their deals.
Salesforce Sales Cloud is The Best CRM Tool
What do you like best about the product?
We are now able to track the full customer journey now in a way that we couldnt before. Sales Cloud has the ablity to integrate with other helpful programs. Some we already knew about and others we found in the app store.
What do you dislike about the product?
Nagviating Sales Cloud can be overwhelming at first but there are plenty of videos online that help.
What problems is the product solving and how is that benefiting you?
We are able to track what happens with a lead from start to finish and with the apps we have inegrated we are able to reach customers in ways that we couldn't before.
Excellent Project Management Tool
What do you like best about the product?
Salesforce Lightning is an excellent project management tool. It allows us to manage our sales team (yes, managing sales is a project) for activity that leads to results. Our conversations are more centered around how we can move the sale one step closer to a close, rather than “give me a project update”. Salesforce stores our customer details where we need them, at the account level, contact level, and opportunity level. It keeps everyone in the loop to ensure the project moves along.
What do you dislike about the product?
Files. There is only one spot for all files within the account and opportunity. You do not have the ability to create file folders with either. I would like to have the ability to have folder like Outlook.
What problems is the product solving and how is that benefiting you?
Sales were stagnant. We needed to see our sales teams' activity to understand the best way to coach them to success. With Salesforce we can now easily see calls, emails, tasks and meetings.
Flows for the WIN :-)
What do you like best about the product?
I do a lot of automation work and don't know how to code. Salesforce Flows is incredible! It give me the power of a programmer without knowing the lingo. I can almost always figure out a way to make something work with Flows alone. If I can't, I can usually find a third party package or a piece of APEX online to use. I just finished replacing some external code with Flows in Salesforce and it's working perfectly :-)
What do you dislike about the product?
I tend to dislike some of the out-of-the box functionality in Sales Cloud. There are all these limits on what you can and can't do that you don't get with custom objects. I'm sure they're there for a reason, but I can't tell you how many times I've told a business we could do something in Salesforce because I could concieve of how to do it with a custom object, but then learn that we need to do it with standard object and it isn't possible.
What problems is the product solving and how is that benefiting you?
It's giving our sales people the tools they need to close the deal quickly. It's giving us greater insight into our data with fantastic reports and dashboards. It's giving us robust automation capabilities and the ability to integrate with practically every outside system we need.
Awesome Platform
What do you like best about the product?
How powerful the platform is. How easy it is to find resources to learn about something. No other software requirement. Cloud-based. It is aesthetically pleasing, to be honest. I like how it is customizable. This is the second org I have used Salesforce - Salesforce Sales Cloud... & each was unique in its own way.
What do you dislike about the product?
There isn't really anything I dislike about the Salesforce Sales Cloud. There is a lot more I like about it... I do dislike not knowing something! But there is always a resource to figure things out. Which I love.
What problems is the product solving and how is that benefiting you?
Data analytics. Forecasting. Sales scoring. Data saved. A clean - pretty CRM. Easy to report. Easy to have a dashboard. An easy to use platform... Easy for the newest people to understand. AI Einstein & Outlook Sales Plug in.
Salesforce is great but user feedback is a MUST!
What do you like best about the product?
I love that Salesforce is so customizable, I can mold the system into pretty much whatever we need as an organization. I also love that Salesforce is always on the forefront of new technology and system enhancements.
What do you dislike about the product?
The biggest drawback to Salesforce is that sometimes I feel they do not look at some of the enhancements through the eyes of the user. I'm surprised by feature gaps at times and we are directed to the IdeaExchange to ask (and wait) for something that a real life user group could have pointed out was very necessary before a new feature was launched lacking.
What problems is the product solving and how is that benefiting you?
Salesforce does solve a lot of problems for our team and automates a lot of processes. We've been able to bring a lot of disjointed processes into the platform BUT sometimes the users still feel overwhelmed at all the clicks and custom objects.
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