Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great for Sales Team Management, But Reporting Needs Improvement
What do you like best about the product?
Enhance the management and performance of your sales teams by leveraging technology.
What do you dislike about the product?
The reporting capabilities need to be enhanced.
What problems is the product solving and how is that benefiting you?
I use this tool to manage my sales team and streamline the entire sales process, from the initial lead all the way through to closing the deal and receiving payment. It helps ensure that every stage, from prospecting to cash collection, is handled efficiently.
Efficient Pipeline Management with Sales Cloud
What do you like best about the product?
It helps me manage my pipeline from start to finish.
What do you dislike about the product?
I don't have any significant dislikes when it comes to using Sales Cloud.
What problems is the product solving and how is that benefiting you?
Salesforce helps me better understand my sales forecasts and enables me to take early action, allowing me to properly address any expectations of a potential decrease in sales.
Administration
What do you like best about the product?
It’s features such as account management, contact
What do you dislike about the product?
Some features are expensive, such as encryption
What problems is the product solving and how is that benefiting you?
Ease of quoting and pricing
Comprehensive CRM with Room for Improved Document Features
What do you like best about the product?
I love how Salesforce Sales Cloud transformed our client management with its easy client and contract handling, enhancing our service delivery. The transition to Lightning was smooth, and I prefer it much over the classic version. I appreciate having everything in one place, as it makes sales tasks more efficient. I also enjoy using it to create opportunities and follow up on leads, which is crucial for our onboarding process and managing new client contracts.
What do you dislike about the product?
I would love for Salesforce Sales Cloud to have a built-in document generation feature. Currently, we have to rely on an external app like Conga for generating quotes and forms. It would be much more convenient and efficient if this capability were included out of the box within Salesforce, reducing the need to go to an external app or use third-party services.
What problems is the product solving and how is that benefiting you?
I use Sales Cloud to streamline client management and contracts, improving service quality. It reduces screen juggling by centralizing information, making sales tasks more efficient.
Highly Customizable, but UI Needs Improvement
What do you like best about the product?
Super customizable and allows us to meet and keep up with our changing business needs
What do you dislike about the product?
The user interface could have better options
What problems is the product solving and how is that benefiting you?
We use sales cloud for software sales and relationship management
Great Useful Features
What do you like best about the product?
Useful features like reports and dashboards
What do you dislike about the product?
I wish sales planning and Forecasting was more rubust
What problems is the product solving and how is that benefiting you?
Help with Forecasting and comparison
Powerful CRM With Excellent Features, but Steep Learning Curve
What do you like best about the product?
Salesforce Sales Cloud is a powerful CRM platform that has significantly changed how we handle leads, opportunities, and customer relationships. Its features for automating workflows, monitoring pipelines, and providing real-time insights into sales performance have proven to be extremely valuable.
What do you dislike about the product?
While the system can be challenging to set up and users need thorough training to become comfortable with it, its scalability, integration features, and robust reporting tools position it as an excellent choice for organizations aiming for growth and increased efficiency.
What problems is the product solving and how is that benefiting you?
The salesperson provides support to help sell the product more quickly and convert leads faster.
Flexible Customization and Seamless Integration, but Limited AI Model Support
What do you like best about the product?
The customization is extremely flexible — it allows us to design workflows, data models, and AI automations in a way that fits perfectly with our clients’ Salesforce environments. Integration with other Salesforce clouds is seamless, and the UI is intuitive even for non-technical users.
What do you dislike about the product?
Currently, the main limitation is the lack of native support for using custom LLMs or external AI providers. It would be great if Salesforce allowed more flexibility for companies that already have their own trained models or want to connect private APIs securely.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps us centralize all customer data, manage leads and opportunities, and automate our entire sales pipeline. It improved visibility for our managers and reduced manual work for the sales team, making our process faster and more predictable.
Sales cloud is a powerful tool
What do you like best about the product?
Agent force introduced which makes life easy for business
What do you dislike about the product?
Sales process and contract life cycle management needs to be stream lined
What problems is the product solving and how is that benefiting you?
Streamlining the business process
Efficient Sales Automation with Salesforce Sales Cloud, but Pricey for Smaller Businesses
What do you like best about the product?
The main advantage of using Salesforce Sales Cloud is its ability to streamline the sales process and provide powerful automation.
What do you dislike about the product?
Sales Cloud has very few drawbacks, though the cost might be a concern for small or medium-sized businesses.
What problems is the product solving and how is that benefiting you?
Automating certain aspects of the sales process has proven to be beneficial. It streamlines tasks and helps improve overall efficiency, making the workflow smoother and more manageable.
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