Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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A powerful tool critical for business success
What do you like best about the product?
Salesforce Sales Cloud provides a variety of benefits for our sales teams, including lead and opportunity management, forecasting, collaboration tools, and customizable dashboards and reports. It also integrates with our other Salesforce products for a comprehensive sales and marketing solution.
What do you dislike about the product?
I would like to see Salesforce Sales Cloud and Data Cloud sold as a single solution that would benefit both sales and marketing organizations - providing a personalized experience for our customers and team members.
What problems is the product solving and how is that benefiting you?
As our CRM, Salesforce Sales Cloud helps our company manage our sales process more efficiently. Some of the problems it solves include: disorganized sales data, difficulty tracking leads and customer interactions, lack of visibility into the sales pipeline along with identifying oppotunities for marketing engagement with our customers.
Salesforce sales enabler
What do you like best about the product?
Salesforce sales cloud allows for our sales team to engage customers quickly. With the single source of truth guiding users, we are prepped for success
What do you dislike about the product?
The only downside I would say is ensuring your change management plan accounts for all the features and functionality
What problems is the product solving and how is that benefiting you?
It allows us to define who to call and when to call along with what to talk about
Salesforce is not just a tool
What do you like best about the product?
Its an ecosystem of powerful solutions, partners, and integrations. It can used by people with a wide range of skills and needs, and it all works together to give relatable insights that can be actioned.
What do you dislike about the product?
Difficult to penetrate as governance models get bigger or more obfuscated over time. Need stronger taxonomy maps and data definitions that are exposed to reader level users not just technologists.
What problems is the product solving and how is that benefiting you?
Lead gen, conversion and relationship over time. It's a primary application for every phase of customer lifecycle from discover as an IP on our site through to lead and opp and then onboarded client.
Salesforce Rocks!
What do you like best about the product?
I love that Salesforce is always innovating their products and identifying new ways for sales teams to connect to customers. On particular, I love the Kannan boards and the sales path aspects of opportunity management.
What do you dislike about the product?
One of my biggest pet peeves about Salesforce, in general, is the need to re-brand/re-name the same product over and over again. Additionally, it seems that it is difficult to truly get that 360 degree view of a customer when needing. To connect to other ERP systems, like SAP.
What problems is the product solving and how is that benefiting you?
Salesforce sales cloud is providing us with a tool to be able to start tracking our customers interactions in an easier wAy, without keeping our interactions in email.
Improved efficiency and revenue
What do you like best about the product?
it is intuitive and easy to use for CRs, and I am able to use dashboards to watch the progress of goals and objectives. The automation of emails and other processes makes the business processes more efficient.
What do you dislike about the product?
Cost is at times too high for smaller businesses, if you desire automation that is scalable
What problems is the product solving and how is that benefiting you?
Lead tracking and opportunity tracking
Chief Solutions Officer
What do you like best about the product?
Sales Cloud provides our team with the essential infrastructure and tools we need to achieve success and generate strong pipeline results.
What do you dislike about the product?
The only thing I dislike is the inability to more natively pull multiple objects into report types.
What problems is the product solving and how is that benefiting you?
Managing and optimizing pipeline results.
Driving consistent behavior through technology
What do you like best about the product?
By far, the intuitive ease of use is the greatest selling point for Salesforce in general. This includes ease of user experience for our sales reps, the self service analytics and report options for managers and object configuration to enhance the sales and support of sales experience.
What do you dislike about the product?
Knowledge is used heavily in our service cloud environment. Add ons such as Enablement would ideally be less cost prohibitive
What problems is the product solving and how is that benefiting you?
Centralized data and sales processes. Our goal is to never have to leave Salesforce to perform your job.
The crux of salesforce
What do you like best about the product?
The ability to customize the solution to your companies needs and the ease of use. It gives the sales team the capability to do business in one system which is always my goal
What do you dislike about the product?
Screen flows need more capabilities around a better front end UI experience. Their are a lot of limitations on what we as admins can do but salesforce constantly makes updates to help fix that
What problems is the product solving and how is that benefiting you?
Allowing our users to have a fast, streamlined sales experience on the go on any device. Also sorting out the source of truth and the data model. It is giving the company a reason to review these things
Salesforce Admin
What do you like best about the product?
Sales cloud summarizes data quickly and easily.
What do you dislike about the product?
I'd like to share results with more people who are not users.
What problems is the product solving and how is that benefiting you?
Leaders know how their team is doing.
We already get sales setup on Sales Cloud
What do you like best about the product?
Sales Cloud is a good CRM. We have a sales process algorithm set up on Sales Cloud. We also customize this as per our requirements. Sales Cloud increases the sales of business easily
What do you dislike about the product?
We have to face an issue due to the limitation of salesforce.Org slows down when the limit is hit.
What problems is the product solving and how is that benefiting you?
Sales Cloud provides an easy in-build interface to customers. Provides some inbuild sales algorithms to perform your business. It is the best platform to interact with customers, businesses, and developers directly in one place.
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