Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great AI-Powered Insights
What do you like best about the product?
AI powered insights and customizable dashboards and reports
What do you dislike about the product?
expensive for small sized business and mid size businesses
What problems is the product solving and how is that benefiting you?
increased productivity
Efficient and Secure, but Very Expensive
What do you like best about the product?
Efficiency security easy to use innovation
What do you dislike about the product?
Price of course. It’s very very expensive
What problems is the product solving and how is that benefiting you?
Efficiency security easy to use innovation
User-Friendly and Adaptable: Salesforce Cloud Exceeds Expectations
What do you like best about the product?
Salesforce Cloud is a comprehensive platform that is both user-friendly and highly adaptable. I find it straightforward to use and simple to expand according to my needs.
What do you dislike about the product?
To fully take advantage of Sales Cloud, organisations should implement a genuine sales cadence. This approach is essential for maximising the platform's benefits.
What problems is the product solving and how is that benefiting you?
My customer is replacing Siebel with Salesforce.
Powerful Features and Customization, but Pricey and Complex to Learn
What do you like best about the product?
Complete customer visibility, powerful automation, customizable dashboards, seamless pipeline management, robust reporting, extensive integrations, mobile accessibility, and scalability that grows with business needs.
What do you dislike about the product?
Expensive pricing, steep learning curve, complex customization requiring technical expertise, overwhelming feature bloat, time-consuming data entry, and ongoing maintenance costs.
What problems is the product solving and how is that benefiting you?
Sales accounts, opportunities and leads
Easy Account Planning, but Duplicate Management Needs Improvement
What do you like best about the product?
The ease of connecting contacts to accounts and building account plans.
What do you dislike about the product?
The management of duplicate records to simply user adoption of our sales team
What problems is the product solving and how is that benefiting you?
Connecting our corp sales folks with their corp accounts to grow our business
Great Customer Insights, but UI Needs Improvement and Learning Curve Is Steep
What do you like best about the product?
360 view of the customer, single source of truth
What do you dislike about the product?
Steep learning curve, ui can be improved some more
What problems is the product solving and how is that benefiting you?
Donor management
Comprehensive Customer Insights, but Steep Learning Curve with Salesforce Sales Cloud
What do you like best about the product?
Salesforce Sales Cloud provides a 360-degree view of the customer, allowing sales teams to track leads, opportunities, and accounts in one centralized platform. The real-time visibility into the pipeline and forecasting helps make data-driven decisions and improves overall sales productivity.
What do you dislike about the product?
While Salesforce Sales Cloud is powerful, it can feel overwhelming for new users due to its complexity and wide range of features. It often requires dedicated training or admin support to fully leverage its potential.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps centralize all customer and sales data in one place, eliminating silos between teams. It streamlines lead management, opportunity tracking, and forecasting — which has improved visibility and collaboration across departments, ultimately increasing conversion rates and reducing manual effort.
Great New Features, But Event Scheduling Needs Improvement
What do you like best about the product?
Was insightful to lean of new features and additional capabilities
What do you dislike about the product?
Many of the events are too far apart to make them feasible to attend
What problems is the product solving and how is that benefiting you?
Not sure
Easy Integration and Navigation, but Data Entry Is Time-Consuming
What do you like best about the product?
The platform stands out for its ease of use and seamless integration with Einstein and Agent Force. Navigating the interface is straightforward, and connecting with these tools enhances the overall experience.
What do you dislike about the product?
Entering data while using the app takes a lot of time.
What problems is the product solving and how is that benefiting you?
This tool is useful for data manipulation and for presenting information clearly to stakeholders. It helps streamline the process of organizing data and makes it easier to communicate insights to those involved.
Salesforce Sales Cloud: Smooth Transition and Efficient Sales Transformation
What do you like best about the product?
I value Salesforce Sales Cloud for significantly empowering our sales team and facilitating digital transformation by streamlining business processes. The transition was seamless, and the setup was straightforward due to my sales background. Its automation capabilities have greatly reduced manual processes, improving efficiency. I find the ability to generate diverse KPIs through standard reports and dashboards extremely beneficial.
What do you dislike about the product?
I think the Salesforce Sales Cloud could benefit from having an out-of-the-box 360-degree sales view. This would allow executives, like CEOs, to get a comprehensive overview of their team's performance, which is not currently available without customization.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to automate manual processes, streamline sales operations, manage leads, and generate insightful KPIs, leading to sales team empowerment and digital transformation.
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