Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Effortless Setup and Streamlined Campaigns with Salesforce
What do you like best about the product?
I appreciate the straightforward setup process of Salesforce Sales Cloud, made easy with clear instructions. I find the software effective in setting up campaigns and customer journeys, which has helped in attracting more customers and increasing our data. The cloud offering is comprehensive, resolving sales-related activities and automating processes efficiently.
What do you dislike about the product?
NA
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to set up and trigger campaigns, manage customer journeys, and automate sales activities, increasing customer data and efficiency.
Recommendations to others considering the product:
I have not seen such good CRM portal around. I have been a admire of this portal for about 10 years now and no other CRM portal can beat this.
SalesForce is a must have
What do you like best about the product?
It's incredibly user-friendly, and the fact that it's customizable to meet the needs of individual organizations is a plus. I also love how cross-functional it is between organizations. I can share files, complete checklists, and monitor my to-do lists all on one platform.
What do you dislike about the product?
Creating and pulling reports is tricky becuause the way that the fields are organized can be confusing. There needs to be a better menu for metrics and dimensions that we can pull from when creating reports.
What problems is the product solving and how is that benefiting you?
We can keep our entire organization organized and meet our client's needs on software where everything is documented. This platform not only increases productivity but our performance and production have increased significantly as a team. Without Salesforce, we would not be able to perform at the level that we are at today.
The Best CRM tool out there
What do you like best about the product?
Can Easily implement and integrate. The ease of implementing and using this software for your clients keeps this CRM #1, With extended support of app exchange, just like we have google play store for android, this expands the functionality for the administrators/developers/consultants. With so many different cliuyds you xan integrate together, it becomes so easy to use and implement the Salesforce CRM
What do you dislike about the product?
There should be just one version, they should make Salesforce Lightning their only current version. New people in the field gets confused
What problems is the product solving and how is that benefiting you?
Business solutions for the clients to manage and track sales and data. I also use reports and Dashboards quite often
The Number One CRM tool
What do you like best about the product?
Dashboards for a visual representation of the data - Creating and sharing dashboards on the performance of a particular service area is easy, helping us monitor the pipeline of opportunities in real-time
Chatter Feature - It helps in assigning a task to another member instead of sending emails via outlook.
Integration with other tools is easy when compared to other CRM tools - linking and importing data on companies from D&B Hoovers
Creating reports on existing contacts for sales campaigns
News Feature: It helps to monitor developments and news related to a particular company for which we have an account created in Salesforce,
Industry News and General News is new and I have not seen in Dynamics CRM
App Navigation - Being able to modify the home page to include all required apps. I use this feature to view my accounts and contacts, tasks that are assigned to me, pending items that require my approval
Chatter Feature - It helps in assigning a task to another member instead of sending emails via outlook.
Integration with other tools is easy when compared to other CRM tools - linking and importing data on companies from D&B Hoovers
Creating reports on existing contacts for sales campaigns
News Feature: It helps to monitor developments and news related to a particular company for which we have an account created in Salesforce,
Industry News and General News is new and I have not seen in Dynamics CRM
App Navigation - Being able to modify the home page to include all required apps. I use this feature to view my accounts and contacts, tasks that are assigned to me, pending items that require my approval
What do you dislike about the product?
Reports: Creating reports is not easy but clunky when compared to Microsoft Dynamics. One needs to be proficient in creating various report types. Creating a report with information on accounts and engagements/opportunities of a specific service line has been a challenge.
The Search function is a mess - results show both active and inactive accounts together. It becomes challenging to understand which ones are active and which are inactive
When we search with a keyword to search for accounts, it shows accounts that have the keyword in the description
The Search function is a mess - results show both active and inactive accounts together. It becomes challenging to understand which ones are active and which are inactive
When we search with a keyword to search for accounts, it shows accounts that have the keyword in the description
What problems is the product solving and how is that benefiting you?
Creating accounts for companies, adding contacts, creating opportunities, creating activities, adding tasks, and preparing reports and dashboards for sales and marketing personnel across our firm.
Creating and sharing the list of contacts with name, designation, email id, company name for sales campaigns
Sharing reports with Business Development team members on prospects and clients.
Creating and sharing the list of contacts with name, designation, email id, company name for sales campaigns
Sharing reports with Business Development team members on prospects and clients.
Best CRM with multiple 3rd party integration available
What do you like best about the product?
This is an all-in-one CRM, I can say in the cloud. You can use it from generating the Lead to the Quotation management in its Sales Cloud platform. You can use it as a service software also using Service cloud.
It has multiple things, I can not explain it but for a good business, I am sure it will help you a lot.
It has multiple things, I can not explain it but for a good business, I am sure it will help you a lot.
What do you dislike about the product?
I dislike its higher price so that the small businessman is not able to afford it. It has per monthly or yearly based purchase, I mean you need to pay to Salesforce for continue the software.
What problems is the product solving and how is that benefiting you?
It's multiple integration parts.
WhatsApp integration, SimpleSign integration (for document e-sign), Field Service Lightning, and others.
WhatsApp integration, SimpleSign integration (for document e-sign), Field Service Lightning, and others.
CLOUD CRM
What do you like best about the product?
I am using Salesforce from last 7 years.
Every thing work in cloud base no software needed
Development options are good and easy to understand
all features are good and easy to work. security option are awesome
different ways to provide securities
OWD
Sharing rules
Profiles
Lighting features are awesome.
and Salesforce provide the update in every( 3 months ) quarter
Every time they provide the new features in every release
this is very good for smal/medium industries.
Best for Automations Flow no code deffinaty we will like it.
Easy to use.
Every thing work in cloud base no software needed
Development options are good and easy to understand
all features are good and easy to work. security option are awesome
different ways to provide securities
OWD
Sharing rules
Profiles
Lighting features are awesome.
and Salesforce provide the update in every( 3 months ) quarter
Every time they provide the new features in every release
this is very good for smal/medium industries.
Best for Automations Flow no code deffinaty we will like it.
Easy to use.
What do you dislike about the product?
not found much issue in salesforce
it will takes lot of time to load pages
classic UI is rocks
it will takes lot of time to load pages
classic UI is rocks
What problems is the product solving and how is that benefiting you?
Every thing is possible in salesforce
Every thing work in cloud base no software needed
Every thing work in cloud base no software needed
Recommendations to others considering the product:
UI IS VERY SLOW
salesforce is best technology in the world of CRM.it has great user experience for customer.
What do you like best about the product?
easily accessible from outside the organization. we can configurr any requirements via point and click. we can complete sales journey easily.After lighting component we can reuse the same same component on number of functionality
What do you dislike about the product?
maintenance of certifation of is too hard after completion of certificate
What problems is the product solving and how is that benefiting you?
we can customized our UX screen as per our choice. With the help oh LWC we can make small small parts of page or UI and reuse that some other UX page
Self teaching Admin to over 100 users!
What do you like best about the product?
I like how easy it is to make your Salesforce truly yours. I also like how you learn as you go. Most things are fixable when needed.But most of all that I learn something new every day!
What do you dislike about the product?
Classic verse lightning. I implemented under Classic and keep trying to move to lightning but then are so things that I can do much quick in Classic. However, I love Lightning and hope one day to be all lightning.
What problems is the product solving and how is that benefiting you?
The lack of historical data. But thats more for my higher ups who keep asking and not accepting the answer. The benefit is the quicker work time and the ability to personalize to make the every day work easy and quick.
You need this to stay relevant
What do you like best about the product?
Only way to track the myriad of people your sales/CS team are interacting with daily. Once reports are built to your satisfaction, gaining insights is incredibly easy and efficient. I do love that it integrates out with so many tools that we're using already so that we can rely on SFDC as a single source of truth.
What do you dislike about the product?
Sometimes it can look a little messy. More info isn't always better info if you can't consume it all. It would be great if there was more apparent self serve resources for creating reports etc for reps to be more self sufficient in getting the data they need from the platform.
What problems is the product solving and how is that benefiting you?
Driving sales, managing pipeline, improving customer relationships/satisfaction. With a b2b software used by thousands of people per territory, having a way to keep everyone straight is vital to our success. Not only keeping the individuals straight, keeping opportunities top of mind with the relevant stakeholders is much easier through a platform like Salesforce as well. We've effectively been able to grow our company 50% YOY for the past 10 years using Salesforce as our CRM. Does what we need!
Recommendations to others considering the product:
Do it. Recognize it's an investment - garbage in, garbage out. If you're willing to put the work into keeping the data accurate, etc, it will prove itself time and again.
Great entry point to SF
What do you like best about the product?
Great base product to begin your salesforce journey
What do you dislike about the product?
Honestly can't think of any as an entry point
What problems is the product solving and how is that benefiting you?
Digitising business processes
Recommendations to others considering the product:
If you have salesforce and spend a lot of time in emails....GET IT!
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