Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Easy Sales Journey Tracking and KPI Performance Insights
What do you like best about the product?
The ease of tracking the entire Sales Journey of leads and monitoring the different stages of a client. It helps in measuring performance against KPIs and understand what's working and what's not.
What do you dislike about the product?
Probably the only thing that I dislike is that there's a significant learning curve for this platform. It often times feels a little daunting since there are so many different functionalities available. Moreover, as we scale up, we're realising that some features and integrations are getting costlier.
What problems is the product solving and how is that benefiting you?
Basically, the reporting and analysis of the Sales Funnel has been streamlined by this platform. It has allowed us to better track the Sales Team's performance and also ensure that it aligns with the set goals. Working in a hybrid organization, this is quite a useful tool for remote collaboration. It centralizes the entire sales process and also the different automations and integrations help us in saving time and other resources.
Intuitive Interface with Centralized Customer Data for Sales Teams
What do you like best about the product?
Intuitive interface – easy for sales teams to navigate
Centralized customer data – all accounts, contacts, and opportunities in one place
Centralized customer data – all accounts, contacts, and opportunities in one place
What do you dislike about the product?
Can be complex for new users – steep learning curve
Some reports or dashboards may require advanced knowledge
Some reports or dashboards may require advanced knowledge
What problems is the product solving and how is that benefiting you?
Centralizes customer and opportunity data – improves visibility across the sales team
Provides real-time dashboards and reports – faster insights for decision-making
Provides real-time dashboards and reports – faster insights for decision-making
Powerful CRM for SalesTeams, But Setup and Changes Can Feel Overwhelming at times.
What do you like best about the product?
Salesforce Sales Cloud is a very robust tool, probably one of the most robust platforms on the market. With the right implementation team, you can add, remove, and customize almost any field or workflow to fit your sales process. I also really like how well it works in team environments, especially when multiple people are involved in the sales cycle, as it allows for clear collaboration, visibility, and ownership across deals.
What do you dislike about the product?
Salesforce Sales Cloud can feel overwhelming at times. Because it’s such a powerful and flexible platform, it often requires significant setup, customization, and ongoing maintenance to work well. Even small changes, like adjusting a workflow or adding or removing a field, can take a while because you’re usually not able to do it yourself and have to depend on a developer or admin to make those modifications.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps us manage the entire sales process in one place. We use it daily for account prospecting, logging activities and communications, creating and tracking sales opportunities, and registering everything that’s happening in a deal. It gives us full visibility into where each opportunity stands in the sales process, from early stages through to closing.
The biggest benefit for me, especially since we work in sales teams, is having a single shared space where everyone can collaborate, stay aligned, and keep track of deals without losing context or duplicating work.
The biggest benefit for me, especially since we work in sales teams, is having a single shared space where everyone can collaborate, stay aligned, and keep track of deals without losing context or duplicating work.
Reliable CRM with Effective Opportunity Tracking
What do you like best about the product?
I use Salesforce Sales Cloud to track opportunities and purchase orders and collaborate with my coworkers. I find it reliable and effective. I like how everything's linked together, allowing me to find information within a couple of clicks. The search function is pretty good overall.
What do you dislike about the product?
I don't like downloading attachments from PO cases.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to track opportunities and purchase orders, work with my coworkers, and integrate information in real-time. It lets me tag people with context, making it easier to find what I need quickly.
All-in-One Lead Tracking and Reporting That Keeps Insurance Work Organized
What do you like best about the product?
Salesforce Sales Cloud keeps all of my client and lead information in one place, which is critical in the insurance business. I like the ability to track leads from first contact through enrollment, set follow-up reminders, and log calls and notes. The automation and reporting help me stay organized, compliant, and consistent with client communication.
What do you dislike about the product?
Salesforce Sales Cloud has a learning curve and can feel overwhelming at first, especially for small agencies. Some features require customization or admin support to fully match an insurance workflow, and it can be more complex than necessary for simple tasks.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves the problem of disorganized lead and client management. Instead of juggling spreadsheets, emails, and notes, everything is centralized. This saves time, improves follow-up consistency, reduces errors, and helps me convert more leads into enrolled clients while maintaining strong long-term relationships.
Seamless Integration and Organization Magnified
What do you like best about the product?
I like the organizational piece of Salesforce Sales Cloud because it keeps me on top of day-to-day tasks, and the workflow is very seamless. It also integrates with other third-party apps we use, which I like. The setup was super easy, with my account being essentially activated for me once I entered my work credentials. It integrates seamlessly with other software like SalesIntel, SalesLoft, Gong, and Nooks. These aspects really enhance my experience with Salesforce Sales Cloud.
What do you dislike about the product?
I have to manually enter everything in SalesIntel, which is frustrating.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps me stay organized with my accounts and tasks, ensuring timely completion and efficient workflow management. It integrates seamlessly with third-party apps we use, enhancing my daily operations in tech sales.
User-Friendly and Easy to Adopt with Minimal Training
What do you like best about the product?
User friendly, wasn't much training to do outside of what materials were given
What do you dislike about the product?
I really don't have any dislikes at this point
What problems is the product solving and how is that benefiting you?
Better tracking for emails and meetings
Effortless Scheduling and Data Management
What do you like best about the product?
I find scheduling much easier with Salesforce Sales Cloud and I love the task manager. I like how the client's information is safely stored, and I’m able to generate lists with ease. Everything works very well, and the initial setup was great; they made it so easy.
What do you dislike about the product?
I just wish that it gave more alerts
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud makes scheduling easier and I love the task manager. I also like how clients' info is safely stored and how I can generate lists.
Efficient Sales Solution with User-Friendly Interface
What do you like best about the product?
I think Salesforce Sales Cloud is pretty fast, which makes transactions on the sales floor efficient. I like the ease of use; it helps me interact with customers and sell or upsell effectively. I use it every day on the tab while moving between different locations, and it supports me in looking up customer background information easily by just typing in their phone number or account number. This efficient access to customer records enables me to pitch different solutions that we sell. Compared to other tools, Salesforce Sales Cloud is just faster and easier to use, even if you need any training.
What do you dislike about the product?
Sometimes we're having issues with connection at different locations even though my iPad has a data plan. Inside our sites on our Wi-Fi, it gives me hiccups, and I have to close all the applications and then restart.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to quickly access customer background info with a phone or account number. It helps me interact with customers, pitch solutions, sell, and upsell effectively.
Useful for Sellers and Management, But Self-Serve Insights can be challenging for some users
What do you like best about the product?
it is useful both for frontline sellers and for management.
What do you dislike about the product?
Many users struggle to self-serve, leading to over-reliance on ops teams for basic insights.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud is solving coordination, visibility, and control problems in complex sales organizations
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