Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Sales Cloud Delivers Full Customer Journey Visibility with Top-Notch Integrations
What do you like best about the product?
Sales Cloud helps us see every interaction and touch point in the customer journey, and the integrations with other platforms are top notch.
What do you dislike about the product?
There is nothing I dislike about the product.
What problems is the product solving and how is that benefiting you?
Sales Cloud is helping us assign tasks to account managers, view follow up, and see who is interacting with our campaigns.
Connects Owners, Customers, and HQ Seamlessly
What do you like best about the product?
This platform connects our owners, customers and issue to headquarters so we can view the details across the board.
What do you dislike about the product?
Sometimes reporting doesn’t pull accurately.
What problems is the product solving and how is that benefiting you?
Having our orders, owners and customers all
In one place
In one place
Everything in One Place, But the Interface Needs Work
What do you like best about the product?
Keeping everything in one place is what it does best
What do you dislike about the product?
The interface does not provide the ability to easily update pipeline
What problems is the product solving and how is that benefiting you?
Knowing what is happening across all the sales org. This allows all of the sales people to not step on each others toes
Intuitive, Easy-to-Learn GUI, but Ticket Volume Creates Extra Work
What do you like best about the product?
the GUI is super intuitive and easy to learn
What do you dislike about the product?
how fast i get tickets an extra work from my partners
What problems is the product solving and how is that benefiting you?
no need for crm server on premises and you can use it on the go with ease
Structured Pipeline Tracking and Powerful Reporting in Salesforce Sales Cloud
What do you like best about the product?
Salesforce Sales Cloud makes pipeline tracking and opportunity management extremely structured and transparent. The reporting and dashboards give clear visibility into sales performance, while the automation features save significant manual effort. It’s reliable, scalable, and works well for growing teams.
What do you dislike about the product?
The platform can feel complex and overwhelming at times, especially for new users. Customization often requires significant setup effort, and costs can increase quickly as you scale. The interface also has a learning curve compared to simpler CRM tools.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps centralize customer data, pipeline visibility, and sales activities in one place. It reduces manual tracking, improves forecasting accuracy, and gives better control over opportunities. This leads to more structured sales execution and clearer performance insights.
Salesforce Makes Incident Tracking Easy
What do you like best about the product?
Salesforce is our main source for tracking incidents, and it makes our work easier overall.
What do you dislike about the product?
So far, everything seems to be working well for me. I haven’t run into any issues with using it.
What problems is the product solving and how is that benefiting you?
Creating an incident is much easier, and it serves as a tool where we can also write our comments and remarks about the adjustments we have made.
worthful CRM Software
What do you like best about the product?
I like most about this is its mobile access feature as it allow me to access salesforce sales cloud software from site which are located remotely and access data within no time which help me to report data on time and when required. Dashboards helps to followups and keep track of assign/ pending tasks.
What do you dislike about the product?
Somtimes its feels very slow to update things. Required high speed internet. Also observed difficulty to access this software features in early stage.
What problems is the product solving and how is that benefiting you?
when i completely understood all features of this, its benefited me to improve my pms records as i am able to update all task in time and even i am able to improve lots of this using its reports and data visualization, customization, etc. Also its help me to stay connected with office staff and coordinate with them using centralized dashboard.
Product & Service Reviews
What do you like best about the product?
The platform is highly flexible, allowing you to create custom fields, objects, and workflows (often via "clicks, not code") to match your specific business needs.
What do you dislike about the product?
Standard customer service can be slow, with some users reporting that fast or effective help is often locked behind expensive premium plans.
What problems is the product solving and how is that benefiting you?
Scattered Data eliminates the "black hole" of leads by replacing disconnected spreadsheets and legacy systems with a single system of record
Powerful CRM with Great Integration but Pricy
What do you like best about the product?
I like the centralized dashboard that gives a complete view of leads, opportunities, and customer data in one place. The integration capability with other tools makes it easy to maintain consistent data across systems. Automation tools like workflows and approval processes save a lot of manual effort. I find the centralized dashboard extremely beneficial because it gives real-time visibility into leads, opportunities, and customer interactions without switching between multiple tools. Lastly, integration with other business tools ensures smooth data flow across departments. This reduces duplication, improves accuracy, and maintains consistency in customer records.
What do you dislike about the product?
The initial setup and customization can be complex, especially for small teams without dedicated Salesforce administrators. The pricing can be expensive for startups or small businesses, particularly when adding advanced features or multiple users. Performance may slow down slightly when handling very large datasets or heavily customized environments.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to centralize customer data, integrate tools, and automate tasks. It eliminates data scatter by centralizing leads and opportunities, minimizes follow-up delays, and enhances decision-making with real-time insights.
Easy Reporting & Seamless Tool Integration
What do you like best about the product?
I like that Salesforce Sales Cloud is easy to use, especially when creating reports and dashboards since it requires no coding, just drag and drop. I also appreciate how well it syncs with our other tech tools like Gong, Consensus, and ZoomInfo.
What do you dislike about the product?
I think it's more on how we set up Salesforce Sales Cloud, but there are a lot of fields currently and sometimes it's hard to navigate.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud as our main sales CRM, which makes it easy to create reports and dashboards with drag-and-drop functionality. It also helps with pipeline review and forecasting and syncs well with other tech tools.
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