Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Easy Customer Management for Validity, Payment Status, and Content Access for Media
What do you like best about the product?
Details of Customer is very easy to maintain w.r.t to their Validity payment status and content allowed
What do you dislike about the product?
Not anything right now all seems good so far
What problems is the product solving and how is that benefiting you?
We are able to see Customer account in details
Transforms Salesforce as a helpful colleague that Makes things happen smartly
What do you like best about the product?
Best part is it turns salesforce from a "place where you mark what happened" into a "member of the team that makes things happen"
What do you dislike about the product?
It needs high level of data hygiene and it seems a bit cluttery
What problems is the product solving and how is that benefiting you?
CRM fails sometimes when human reps forget to update them
AI-Driven Sales Automation with a Single Source of Customer Truth
What do you like best about the product?
i am working as a sales engineer and using agentforce sales to support pre sales activities, manage technical discussions, and assist sales teams with solutions based selling, i like most is its AI driven automation across the sales cycles, it helps in handling repetitive tasks like lead qualification, follow ups and data updates automatically, the platform provides a single sources of truth of customer data, where i can see technical requirement, past interactions, and deal history in one place, this helps in preparing better solution for client, another strong features is AI powered insights and recommendation, it helps in identifying high value leads, suggesting next steps and even generating personalized outreach content, i also like how it integration with tools like slack and CRM workflow , allow me to work in the same environment without switching tools
What do you dislike about the product?
overall its best but one challenge is the complexity of setup and configuration , especially when integrating with multiple systems or customizing workflows. ai features are powerful, but they sometimes require fine tunning and proper data quality to deliver accurate result, cost can also be a concern, especially when scaling ai features and add ons.. AI features , or integration , the overall pricing can increase quickly, making it difficult to control budget, especially for growing teams. another issue is the complexity and steep learning curve, the platform has many features, but setting up workflows, reports and AI agents requires time, training and often admin or technical support.
What problems is the product solving and how is that benefiting you?
it is a powerful platform. its solves the problem of manual , repetitive sales work and lack of teal time insights across the sales cycles, before using it a lot of time was spent on tasks like updating CRM data, qualifying leafs, sending follow ups and preparing for meetings, this reduces the time available for actual selling and customer interactions, with agentforce sales, AI agent automate these repetitive tasks, like lead qualification follow ups, scheduling and data entry so sales teams can focus more on closing deals , it also solves the issue of inefficient lead management ,the system can automatically capture, qualify and prioritize leads, helping build a stronger and more accurate sales pipelines, another problem it addresses is lack of personalized outreach at scale, AI can generate tailored emails and recommendations based on customer data, improving engagement and response rates.
Flexible and Powerful, But Pricey for Small Teams
What do you like best about the product?
I use Agentforce Sales to manage leads, track sales activities, and organize all customer interactions in one place. It brings clarity to the sales pipeline, so I always know where each deal stands and what needs attention. The customization and flexibility stand out, allowing it to adapt well to different sales workflows. Its flexibility helps me adapt the system as our sales strategy evolves without needing to switch tools. The platform is powerful and a reliable tool for managing sales.
What do you dislike about the product?
It can be a bit expensive, especially for smaller teams or startups. The pricing can be a barrier for startups. Offering more budget-friendly plans or pay-as-you-grow options would make it easier to justify the investment. The initial setup was moderately easy, but it did require some time to configure everything properly based on our needs. Though the pricing and complexity might not suit every small team.
What problems is the product solving and how is that benefiting you?
I use Agentforce Sales to manage leads and organize customer interactions. It brings clarity to the sales pipeline, helping me know where each deal stands and what needs attention.
Efficient Client Management, Needs UI Enhancement
What do you like best about the product?
I find it very easy to map our admission process with Agentforce Sales. I like that it offers simple reports for all categories and allows for custom report creation, which helps us map the leads to application ratio for our college effectively. Additionally, I appreciate the cost factor and its ease of initial setup.
What do you dislike about the product?
We could improve the UI part as most other CRMs are quite easy to navigate.
What problems is the product solving and how is that benefiting you?
I find it easy to map our admission process and track leads to application ratios. I appreciate the simple and custom reports that streamline our operations.
Powerful CRM with strong automation
What do you like best about the product?
What I like most about Agentforce Sales is how flexible and customizable it is. It allows us to tailor workflows to fit our sales process, which makes tracking leads and opportunities much easier and more consistent. The reporting and dashboards are also very useful, giving us a clear view of the pipeline and our team’s performance at a glance.
What do you dislike about the product?
One thing I don’t like about Agentforce Sales is that it can feel pretty complex, especially for new users. The learning curve is steep, and setting up workflows or customizations often takes technical know-how or help from an admin.
Pricing can also be on the higher side, which isn’t always a great fit for smaller teams. At times, the interface feels a bit heavy, and performance can slow down when you’re working with large amounts of data.
Overall, it’s a powerful tool, but I wish it were more user-friendly and easier to set up.
Pricing can also be on the higher side, which isn’t always a great fit for smaller teams. At times, the interface feels a bit heavy, and performance can slow down when you’re working with large amounts of data.
Overall, it’s a powerful tool, but I wish it were more user-friendly and easier to set up.
What problems is the product solving and how is that benefiting you?
It helps us keep all customer data and deals in one place, so nothing slips through the cracks. Tracking leads and managing follow-ups is much easier now. The automation saves time on repetitive tasks, and the dashboards provide a clear view of performance. Overall, it makes our sales process more organized, streamlined, and efficient.
Customization based on needs is easy ans maintenable.
Customization based on needs is easy ans maintenable.
Unified, Customizable CRM with Powerful AI Automation and Scalability
What do you like best about the product?
What stands out most about Agentforce Sales is how it brings the entire sales lifecycle into one unified, highly customizable platform. From lead management and opportunity tracking to forecasting and reporting, everything lives in a single system making it much easier to maintain visibility and alignment across teams.
Another major strength is its powerful automation and AI capabilities (especially through Salesforce Einstein), which help prioritize leads, suggest next best actions, and improve pipeline accuracy. This not only saves time but also enables more data-driven decision-making.
Finally, its scalability and integration ecosystem are hard to beat. Whether you're a small team or a large enterprise, it adapts easily and connects seamlessly with other tools, making it a long-term solution rather than something you outgrow quickly.
Another major strength is its powerful automation and AI capabilities (especially through Salesforce Einstein), which help prioritize leads, suggest next best actions, and improve pipeline accuracy. This not only saves time but also enables more data-driven decision-making.
Finally, its scalability and integration ecosystem are hard to beat. Whether you're a small team or a large enterprise, it adapts easily and connects seamlessly with other tools, making it a long-term solution rather than something you outgrow quickly.
What do you dislike about the product?
while it’s a powerful CRM, it’s not always plug-and-play, it requires investment in time, expertise, and budget to truly get the most out of it.
What problems is the product solving and how is that benefiting you?
It solves the chaos of managing sales manually or across disconnected tools and benefits me by improving efficiency, visibility, and decision-making, which directly leads to better sales outcomes.
Customizable Reports and Dashboards That Help Optimize Operations
What do you like best about the product?
I like the ability to generate customizable reports and dashboards that allow us to monitor activity and optimize operations across the platform.
What do you dislike about the product?
The ability to review and audit customized objects and available fields in a single view can be difficult, when pulling information for multiple objects.
What problems is the product solving and how is that benefiting you?
It is helping our organization keep track of incoming marketing leads, view a unified profile for customers and prospects, and report on the overall success of marketing initiatives, an all in a single system.
Robust Sales Tool with Complex Setup
What do you like best about the product?
I like how everything is centralized in Agentforce Sales, so I don't have to jump between tools for basic sales tracking. The real-time pipeline visibility is amazing and it gives me accurate forecasting, helping me track team performance in real-time. This feature also improves planning and target setting for the team. The ability to manage leads, track opportunities, and keep the overall sales pipeline organized is really beneficial. It also improves pipeline visibility and tracking, aids in sales forecasting, and centralizes customer data for better relationship management.
What do you dislike about the product?
It is very powerful, but it needs proper setup, training, and discipline to get the best results. So the initial setup is very complex.
What problems is the product solving and how is that benefiting you?
I use Agentforce Sales to manage leads, track opportunities, and organize the sales pipeline. It solves visibility and tracking issues, aids in sales forecasting, and centralizes customer data for better relationship management.
Scalable, Customizable, and Packed with Real-Time Sales Analytics
What do you like best about the product?
Agentforce Sales offers incredible scalability and customization. It grows with our business needs, and the robust analytics give us a clear, real-time view of our entire sales pipeline.
What do you dislike about the product?
The platform is incredibly powerful, but it comes with a steep learning curve for new users. Setting up advanced workflows can be complex and often requires a dedicated admin to manage effectively.
What problems is the product solving and how is that benefiting you?
We struggled with time-consuming manual tasks. Agentforce Sales automates our follow-ups and data entry, which lets our sales reps spend more time talking to prospects and less time on administrative work.
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