Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Effortless Client Management and Seamless Communication
What do you like best about the product?
Salesforce Sales Cloud makes it easy to keep track of all of your potential clients in one database. It’s easy to contact, inquire, and plan meetings with past, future, and present clients. Their customer support is also top tier.
What do you dislike about the product?
I dislike that we didn’t integrate it sooner into our business. It’s also a bit pricey, but all good things in life are. It’s worth every single penny.
What problems is the product solving and how is that benefiting you?
We were unable to keep our book of business organized properly. We tried Cloud Doc programs, Sheets, etc. Salesforce Sales Cloud solved all of that, seamlessly allowing us to grow our business.
Effortless Integrations Make Workflow Seamless
What do you like best about the product?
Integrating with other platforms, like SalesLoft, is very straightforward and simple.
What do you dislike about the product?
At times, I find it complicated to use, and in my opinion, the interface is not very user-friendly.
What problems is the product solving and how is that benefiting you?
It helps us keep track of the sales process and makes it easy to assign tasks throughout the journey.
User-Friendly and Accessible Anywhere
What do you like best about the product?
I find Salesforce Sales Cloud to be user-friendly and easy to access anywhere. The initial setup was very easy.
What do you dislike about the product?
nothing.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps me with organizations and pricing. It's user-friendly and accessible anywhere.
Centralized Sales Powerhouse with Seamless Collaboration
What do you like best about the product?
What I like best about Salesforce Sales Cloud is how it centralizes the entire sales process in one platform. From lead management and opportunity tracking to activity logging and reporting, everything is structured and easy to access. The automation capabilities save a significant amount of time by reducing manual work, while real-time dashboards provide clear visibility into pipeline health and sales performance. It makes collaboration across teams seamless and keeps everyone aligned on the same data.
What do you dislike about the product?
While Salesforce Sales Cloud is powerful, it can feel complex and overwhelming at times. The interface has a steep learning curve, especially for new users, and many features require customization or admin support to be fully effective. Additionally, some basic functionalities rely on add-ons or configurations, which can increase costs and implementation time. Occasional performance lags and frequent updates can also disrupt workflows.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves the problem of scattered sales data and inconsistent follow-ups by bringing leads, accounts, opportunities, and activities into a single system of record. It helps ensure no lead is missed through structured pipelines, reminders, and automation. For me, this means better visibility into deal progress, improved forecasting accuracy, and less time spent on manual tracking or reporting. Overall, it improves productivity, accountability, and decision-making across the sales cycle.
Flexible, Autonomous, But Reporting Needs Improvement
What do you like best about the product?
I like the flexibility of Salesforce Sales Cloud. The fields can be customized according to different stages of leads, contacts, or opportunities, and the CPQ is fully customizable. As a user, I am almost 100% autonomous in managing an opportunity from stage 1 to close won. The fact that the platform is flexible and customizable allows me to work more efficiently, ensuring all information is saved and I can deliver more value to the client quickly. Being autonomous is very important for quickly dealing with clients.
What do you dislike about the product?
I'm not exactly sure, but perhaps the reporting piece could be a bit easier (intuitive) to use. Also, I think the initial setup should have been complex.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud centralizes all my data, so I find every contact and account history easily. It makes my work efficient and autonomous, speeding up client interactions.
Excellent Platform for Seamless Sales Tracking
What do you like best about the product?
This is one of the best platform to enable sales track the deals from leads to closed won milestone.
What do you dislike about the product?
Nothing sepcific that I dislike at the moment.
What problems is the product solving and how is that benefiting you?
This is one of the best platform to enable sales track the deals from leads to closed won milestone. It allows to track sales targets for various sales persons and based on that stratagies can be designed to boost sales.
Powerful, Scalable CRM That Streamlines Sales and Boosts Team Efficiency
What do you like best about the product?
Salesforce sales cloud stands out as a powerful and scalable CRM platform that helps streamline sales operations, improve visibility and drive better decision making across teams.
Sales teams can quickly access critical customer data and focus more on selling rather than administrative work.
The platform adapts well to different business models and scales as requirements grow.
Sales cloud integrates seamlessly with other salesforce products, email platforms, marketing and support tools.
Sales teams can quickly access critical customer data and focus more on selling rather than administrative work.
The platform adapts well to different business models and scales as requirements grow.
Sales cloud integrates seamlessly with other salesforce products, email platforms, marketing and support tools.
What do you dislike about the product?
Onboarding can take time, and productivity may initially dip for users unfamiliar with CRM systems.
Smaller organizations may find the total cost of ownership high compared to simpler CRM tools.
Implementation and ongoing maintenance can be resource intensive.
Smaller organizations may find the total cost of ownership high compared to simpler CRM tools.
Implementation and ongoing maintenance can be resource intensive.
What problems is the product solving and how is that benefiting you?
I get a single source of truth, improving data accuracy and reducing manual effort.
Sales performance becomes more predictable and leadership can make data-driven decisions.
Sales teams spend more time engaging customers and closing deals.
Sales performance becomes more predictable and leadership can make data-driven decisions.
Sales teams spend more time engaging customers and closing deals.
Streamlined Sales with Powerful Visibility
What do you like best about the product?
I like the clear visibility Salesforce Sales Cloud provides into the sales pipeline. The ability to track deals, automate follow-ups, and customize workflows makes managing sales much easier. It keeps everything organized and helps me stay focused on the right opportunities at the right time. I also appreciate how integrating Salesforce Sales Cloud with email tools, marketing automation platforms, and collaboration apps keeps customer communication, lead data, and team collaboration in sync. It ensures all information flows smoothly without switching between multiple systems. Additionally, the initial setup was straightforward. Setting up basic pipelines, user accounts, and dashboards was easy, and once configured, it became very smooth to use.
What do you dislike about the product?
One challenge with Salesforce Sales Cloud is that it can feel complex at times, especially for new users. Some features require extra setup or customization before they become truly useful. The interface can also feel heavy when you’re doing quick, everyday tasks. A simpler default experience and easier onboarding would make it more efficient for daily use.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage the sales process efficiently. It consolidates sales information, tracks leads, and reduces manual work with automation. It helps organize customer interactions and follow-ups, ensuring nothing gets missed and providing clear visibility into the sales pipeline.
Easy Navigation and Helpful Tools Make It Stand Out
What do you like best about the product?
I like that it’s navigation is easy, and the tools are helpful
What do you dislike about the product?
It can feel a little clunky in areas and there could be a better design/ layout.
What problems is the product solving and how is that benefiting you?
It’s helping me manage my activities and follow ups
Powerful Customization for Pros
What do you like best about the product?
The level of customisability and bespoke nature is second to none. The ability to link external data and create a detailed, bespoke system that links into your business is great. From both sales and account management, the platform has allowed our teams to have a single source of truth.
What do you dislike about the product?
The learning curve. Creating a detailed, customised experience requires lots of time, but also understanding the data structure behind how objects link and that there are relationships everywhere. You can rarely fully optimise it without professional support.
The other thing would be how the CRM works as a marketing tool. Out the box it should be simple to email all clients based on data labels, but the sales cloud environment is clunky in doing so
The other thing would be how the CRM works as a marketing tool. Out the box it should be simple to email all clients based on data labels, but the sales cloud environment is clunky in doing so
What problems is the product solving and how is that benefiting you?
Create, manage and complete sales cycles, alongside handing it over to the account management team in detail
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