Salesforce Sales Cloud
Salesforce, Inc.External reviews
10,029 reviews
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External reviews are not included in the AWS star rating for the product.
Powerful and Flexible, but Navigation Needs Improvement
What do you like best about the product?
Its flexibility and robust capabilities allow us to define, refine, and enforce our processes, while also enabling us to measure and optimize revenue outcomes.
What do you dislike about the product?
Navigating the platform can be challenging, and its user experience is not the most intuitive.
What problems is the product solving and how is that benefiting you?
We use this tool to track, manage, and report on our revenue and the associated processes. It helps us stay organized and ensures that all aspects of our revenue operations are monitored effectively.
Flexible Platform with Easy Database Building, but Needs 3-Column Support
What do you like best about the product?
I love how flexible the platform is. It is so easy to build object, fields and have a. Relational database.
What do you dislike about the product?
It should allow us to have three columns.
What problems is the product solving and how is that benefiting you?
It store all clients data and legal cases. We create reports and dashboards with it.
Smooth Lead-to-Case Flow, but Occasional Glitches
What do you like best about the product?
Sales cloud is amazing and the best thing it is very easy with lead to case process.
What do you dislike about the product?
Right now no complains but I guess now I will use agent force to make things automatic
What problems is the product solving and how is that benefiting you?
Easy to manage everything at one place. No need to go to outside app. You can make better decisions with business while working on improvements.
Many Great Options and Features to Love
What do you like best about the product?
Lots of great options and features! Easy to configure.
What do you dislike about the product?
Sometimes too many options and features.
What problems is the product solving and how is that benefiting you?
Managing customer pipeline
Great Data Integration Capabilities
What do you like best about the product?
The possibility to integrate all data of sales processes
What do you dislike about the product?
Could be easier to do the integration woth all
What problems is the product solving and how is that benefiting you?
Crm
Highly Customizable Platform with Powerful Features, but Costs Can Add Up
What do you like best about the product?
This platform is both powerful and highly customizable. It can be adapted to meet specific business requirements, offering a wide range of customization options for workflows, reports, and dashboards.
What do you dislike about the product?
Potential for high cost: Expenses can rise quickly, particularly for smaller businesses, since the per-user pricing and advanced features may end up being quite costly.
What problems is the product solving and how is that benefiting you?
It is important to establish standardized data entry protocols and ensure that all users receive ongoing training. This approach helps maintain consistency and accuracy across the system.
Comprehensive Sales Management, but Can Be Overwhelming for New Users
What do you like best about the product?
Salesforce Sales Cloud makes it easy to manage the entire sales process from lead to close in one centralized platform. The visibility it provides across accounts, opportunities, and activities helps our team stay organized and aligned
What do you dislike about the product?
While the platform is robust, it can feel overwhelming at first due to the number of features and configuration options.
What problems is the product solving and how is that benefiting you?
It helps bring all of our customer and sales data into one place, eliminating the need to track leads, opportunities, and activities across spreadsheets or disconnected tools.
Great Organization, But Expensive
What do you like best about the product?
All lead, contact, opportunity, activity, and communication history is in one place.
What do you dislike about the product?
It ca come with a high cost which is not so grea
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves the problem of disconnected and manual sales processes by centralizing customer data, automating workflows, and providing real-time insights. It helps you close deals faster, stay organized, and drive more predictable revenue.
Unified View and Extensive partner Ecosystem Benefits Nonprofits Engaging their Constituents across multiple channels
What do you like best about the product?
I appreciate the unified 360-degree view Salesforce Sales Cloud provides, offering a single source of truth for interactions across different teams, which is invaluable for our organization. I also value its integrations with email tools like Salesforce Inbox. The AppExchange enhances functionality, allowing events and program management within Salesforce. The extensive ecosystem of partners and implementation support is crucial for effective use and configuration, adding significant value.
What do you dislike about the product?
I find that Salesforce Sales Cloud's extensive range of features and industry support makes it very complex to navigate. It's challenging to determine the best features and add-ons for specific use cases. Additionally, figuring out the correct pricing and licensing model for your organization can be complicated.
What problems is the product solving and how is that benefiting you?
I find the product solves integration challenges, providing a unified 360-degree view of our constituents and acting as a single source of truth across various teams.
Strong Foundation with Integration Limitations
What do you like best about the product?
Sales cloud is a great foundation for any business
What do you dislike about the product?
Limitations when data from all systems aren’t integrated
What problems is the product solving and how is that benefiting you?
Sales reporting and pipeline management
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