Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Best product in market
What do you like best about the product?
Creativity and Innovation always motivates me to work with Salesforce.
What do you dislike about the product?
Actually nothing which i really say any worng
What problems is the product solving and how is that benefiting you?
Sales, Service, Marketing and Community cloud.
Great Application to configure to meet our business needs.
What do you like best about the product?
The ease of use for our users. They are able to access Salesforce from almost anywhere
What do you dislike about the product?
Not much to dislike with Salesforce. It has been meeting our needs
What problems is the product solving and how is that benefiting you?
Service and Sales Management. Easily view the customer with a 360 degree view.
More than just Sales
What do you like best about the product?
I'm an independent consultant. I use Salesforce personally as well as have implemented it for several clients. I've seen it transform businesses for good over and over.
What do you dislike about the product?
It can be a bit pricey for small business but the key is to fully leverage it for uses beyond just sales.
What problems is the product solving and how is that benefiting you?
Sales and service
Number 1 for a reason
What do you like best about the product?
The easy customization to fit what i need
What do you dislike about the product?
Cost would be the biggest downside, premium product and price is reflected
What problems is the product solving and how is that benefiting you?
Tracking leads, quoting, sales, also project management and project implementations
Recommendations to others considering the product:
Salesforce is costly but the features it has beats all others. The ease of setup and customization really lets it shine and do what is needed. I've seen it work for large orgs like Disney and small 1 person shops just the same.
It has open API's which let it talk with so many other system and letting them do when they do best while still using the CRM for it's needs. I also lets you grow and expand with the product, so as you need more you don't need
It has open API's which let it talk with so many other system and letting them do when they do best while still using the CRM for it's needs. I also lets you grow and expand with the product, so as you need more you don't need
Lightning or Classic - Sales Cloud is for you
What do you like best about the product?
Even by switching to lightning, SFDC still is THE most useful Sales Tool out there.
Agile and robust, it's always moving with us and we move along.
Agile and robust, it's always moving with us and we move along.
What do you dislike about the product?
More changes are needed to make it a smooth, integrated tool
What problems is the product solving and how is that benefiting you?
Tracking of all data - Marketing -> SDR -> Sales ->AM
The less flashy of the two core Salesforce platforms, but pivotal.
What do you like best about the product?
It does what it needs to do very well. You don't need a lot of configuration to get up and running, the time to an effective Lead -> Sale pipeline is pretty fast. This obviously come with a caveat that how you implement or configure can make this process as painful or pain free.
What do you dislike about the product?
To make it into a better Sales tool, you're looking at spending money - whether this is a proper CPQ capability (SF's Revenue Cloud IS a comprehensive quote to cash platform, so don't feel too bad here) or other supporting technologies such as whitespacing applications, document generation and signatures.
What problems is the product solving and how is that benefiting you?
Sell better and more effectively. We have bolstered our Sales Cloud with Industries CPQ (spoiler: I think I would have prefered Revenue Cloud). It is 60% of the way towards providing a unified picture of our customer. We need to do some serious UX work and retire the legacy that older platforms have imposed on us.
Recommendations to others considering the product:
Investigate the Accelerators - they'll get you up and running in best practice principles quickly.
More than a CRM
What do you like best about the product?
There isn't much you can't do with Salesforce, especially as they continue to grow their technology organically or through acquisition. With so many products built on the platform or integrating to it, you're pretty much set.
What do you dislike about the product?
It can be difficult to keep up with all the new options and add-ons.
What problems is the product solving and how is that benefiting you?
I've worked for multiple companies that run the majority of their business in or through Salesforce. We've managed our sales, accounting, customer success and more.
Salesforce - A powerful CRM
What do you like best about the product?
With Salesforce CRM, users can store and manage customer information, contact info, accounts, leads, and sales opportunities, in one central location. Salesforce helps in increasing leads flow, close more deals, drive customer loyalty and satisfaction. It gives you all you need to work smarter and faster, and help you keep your customers happy.
What do you dislike about the product?
The cost of integrating Salesforce to incorporate it into a company can sometimes be expensive and it may exceed the costs of the software itself.
What problems is the product solving and how is that benefiting you?
The Salesforce database uses is very helpful in digitizing and organizing company sale records. Thus, improving the overall organization of a company.
Salesforce and good customer service comes hand in hand. It allows customization of profiles for individual customers as well as quick, organized access to individual records
There is also no need to purchase software and hardware systems to help maintain and keep the application running. Therefore, unlike most software, Salesforce requires no capital investment.
Salesforce and good customer service comes hand in hand. It allows customization of profiles for individual customers as well as quick, organized access to individual records
There is also no need to purchase software and hardware systems to help maintain and keep the application running. Therefore, unlike most software, Salesforce requires no capital investment.
Best SMB CRM
What do you like best about the product?
Mobile interface is much faster and easier to use across any platform
What do you dislike about the product?
Lightning interface is very slow to load . Offline functionalities are also not great
What problems is the product solving and how is that benefiting you?
Internal employee portal and other timesheet management softwares are built inhouse in force.com
AI-Powered Sales Platform with Room for Simplicity
What do you like best about the product?
I like the sales execution platform of Agentforce Sales because it's AI-powered. This really helps in managing leads, opportunities, forecasting, and sales automation. I also like how it improves seller productivity and assists in sales coaching. It's great that it enables our team to focus more on closing business and customer relationships rather than dealing with logistics.
What do you dislike about the product?
I think one area of improvement is the learning curve and the overall platform complexity for the non-users and nontechnical sales team. Because this is a very powerful and highly customizable platform, I think any kind of additional AI capabilities are promising, which will improve the ease of implementation and faster time to value. I also think the biggest opportunity is improving ease of admin simplicity and configuration and faster onboarding of complex sales workflows.
What problems is the product solving and how is that benefiting you?
Agentforce Sales enhances seller productivity with AI-powered capabilities and automation, provides intelligent lead prioritization, next best action recommendations, and real-time visibility into pipeline health. It standardizes sales workflows and improves forecast accuracy.
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