Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great for commercial management, but the interface can be complex for beginners.
What do you like best about the product?
Allows tracking of all stages of the commercial process, from lead to closing, with customizable dashboards and reports.
What do you dislike about the product?
The interface and the number of settings can be complex for new users, requiring training and continuous support.
What problems is the product solving and how is that benefiting you?
Gather in one place prospecting data, contacts, interaction history, and business opportunities, eliminating information silos and facilitating the continuity of the relationship.
Great Opportunity Pipelines and No Major Issues So Far
What do you like best about the product?
The opportunity pipelines help it can do
What do you dislike about the product?
Everything has been good so far.Nothing so bad about it
What problems is the product solving and how is that benefiting you?
Opportunity splits,guided setup for sales rep
Great Pipeline Management and Visibility, but a Bit Heavy
What do you like best about the product?
Managing pipelines is straightforward, and I appreciate having a comprehensive view of each customer. The platform also offers clear visibility into deals, which is very helpful.
What do you dislike about the product?
This tool is not the most lightweight or streamlined option out there.
What problems is the product solving and how is that benefiting you?
Having all our sales data centralized and accessible to the entire team has been very helpful. It ensures everyone stays informed and makes collaboration much easier.
Great for Opportunity Management, Needs Better Native Collaboration Tools
What do you like best about the product?
Meets needs of Sales , Marketing , Finance for Opportunity management. Simple and easy to use
What do you dislike about the product?
More native collaboration tools rather than packages and customization
What problems is the product solving and how is that benefiting you?
Opportunity Pipeline and product
great UX/ui
What do you like best about the product?
I’d like the UX/ui and all features to customize and configure the process and workflows
What do you dislike about the product?
Some configurations are too deep and difficult to understand
What problems is the product solving and how is that benefiting you?
CRM controls and workflows
Great tool, but the cost is an obstacle
What do you like best about the product?
We need to have more access to this information to take advantage of the tool.
What do you dislike about the product?
The cost and integrations with the legacy of the systems
What problems is the product solving and how is that benefiting you?
Controls. Records. Reports that help in decision-making
Balanced Insights: The Pros and Cons of Salesforce Sales Cloud
What do you like best about the product?
One of the standout features of Salesforce Sales Cloud is its intuitive and customizable user interface, which makes it easy to manage leads, opportunities, and customer relationships all in one place. The platform’s robust automation capabilities, such as workflow rules and process builder, help streamline routine sales tasks, saving valuable time and reducing manual errors. I also appreciate how seamlessly Sales Cloud integrates with other business tools, ensuring that all data is connected for a comprehensive view of the sales pipeline. The real-time dashboards and reporting features provide actionable insights that empower teams to make data-driven decisions and stay on top of targets. Overall, Salesforce Sales Cloud helps foster improved collaboration, productivity, and transparency within sales teams, making the sales process more efficient and effective.
What do you dislike about the product?
While Salesforce Sales Cloud offers powerful features, there are a few challenges that can impact the user experience. The platform’s extensive customization options can create a steep learning curve for new users, making onboarding and training time-consuming. Sometimes, the interface can feel cluttered or overwhelming, especially as different teams add more features and customizations. Additionally, certain advanced functionalities and integrations often require additional licenses or paid add-ons, which can increase overall costs. Finally, occasional system slowdowns or glitches, particularly during high-traffic times or after major updates, can disrupt workflow. Despite these issues, the benefits of Salesforce Sales Cloud generally outweigh the drawbacks for organizations in need of a robust sales solution.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud addresses several critical sales challenges by centralizing all customer information, automating routine tasks, and providing real-time pipeline visibility. With all data and interactions organized in one place, it eliminates information silos and ensures seamless collaboration across the team. Automation features reduce manual work, enabling me to focus more on engaging with customers and closing deals rather than administrative tasks. The platform’s customizable dashboards and reports offer valuable insight into sales performance, helping me make better, data-driven decisions. Integration with other business tools further streamlines processes, keeps data consistent, and enhances overall productivity. As a result, Salesforce Sales Cloud makes my workflow more organized, increases efficiency, and ultimately drives better sales outcomes.
Great for Centralizing Partner Activity, but Change Management Is Challenging
What do you like best about the product?
I like that it’s able to maintain all of our partner activity in one place
What do you dislike about the product?
Still trying to work on change management with our partners - intuitive but the tech is intimidating
What problems is the product solving and how is that benefiting you?
Pipeline and forecasting
Great for Dealer Management, But Needs Better Customization for External Users
What do you like best about the product?
Helps in dealer management and provide one portal for external users like dealers and brokers
What do you dislike about the product?
customization of portal and usability for external users
What problems is the product solving and how is that benefiting you?
For external access to dealers and brokers
Easy to Use but Feels Clunky
What do you like best about the product?
Ease of use. Makes life for the school easier
What do you dislike about the product?
Clunky when it comes to developer work or connecting to tableau desktop
What problems is the product solving and how is that benefiting you?
Advisor and student management. Calculatingmelt
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