Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great Integration with Salesforce Clouds, but User Adoption and Navigation Need Improvement
What do you like best about the product?
The integration with other Salesforce clouds provides a more robust way to manage sales processes and offers valuable insights into your sales pipeline.
What do you dislike about the product?
The adoption rate among end users and the number of clicks required to navigate are important factors to consider.
What problems is the product solving and how is that benefiting you?
By tracking our sales activities and opportunities, we gain valuable visibility into our sales process.
Great Features and Functionality, but Pricey for the Value
What do you like best about the product?
Features and functionality with agentforce
What do you dislike about the product?
Relatively higher price point but comparable to the value
What problems is the product solving and how is that benefiting you?
Sales record, account management
Great Customization and Reporting, but Overwhelming Options
What do you like best about the product?
I like the reporting capabilities and that its so customizable
What do you dislike about the product?
The overload of possibilities and fields. An sometimes make it hard to find what you are looking for
What problems is the product solving and how is that benefiting you?
As a csm it’s helping me get visibility of my customer information and be able to make more relevant interventions with them
Great Flexibility, but Room for Improvement
What do you like best about the product?
The flexibility of the product is the best.
What do you dislike about the product?
The downsides are mostly the saturation of products.
What problems is the product solving and how is that benefiting you?
How to deliver sales effectively
Great for Collaboration and Sales, but Some Features Need Improvement
What do you like best about the product?
Collaboration, selling, co selling , administration
What do you dislike about the product?
Some ooo functionalities are not aligned to complex environments
What problems is the product solving and how is that benefiting you?
Analytics, co selling
Great system - the sky is the limit!
What do you like best about the product?
It's fully customizable. The sky is the limit.
What do you dislike about the product?
Basic Sales Cloud is great, CPQ can be cumbersome and inconsistent.
What problems is the product solving and how is that benefiting you?
Advanced/large quoting
Great for Sales Planning, But Needs Data to Shine
What do you like best about the product?
It helps with sales planning and coaching
What do you dislike about the product?
It’s great tool but it does require data to be present to be most useful
What problems is the product solving and how is that benefiting you?
They are helping keeping our data organized
Great 360 View, but Contact Management Needs Improvement
What do you like best about the product?
I appreciate having a 360-degree view of customer interactions.
What do you dislike about the product?
Managing contacts becomes challenging when a customer transitions to a new company. It can be difficult to keep track of their updated information and ensure that communication remains seamless during the change.
What problems is the product solving and how is that benefiting you?
I appreciate being able to have complete visibility when someone is out of the office.
Easy to use, but the reports and emails can improve
What do you like best about the product?
Simple to use, easy to implement, and friendly
What do you dislike about the product?
I would improve some data reports and emails
What problems is the product solving and how is that benefiting you?
Customer tracking
Customizable and powerful
What do you like best about the product?
I like how easy it is to customize sales cloud for the needs of our business and learning more about the agent force capabilities is going to provide even more opportunities for us
What do you dislike about the product?
As an admin, there really isn’t much that I dislike other than when we run into issues or problems and there’s no solution in the community
What problems is the product solving and how is that benefiting you?
It’s helping us to be better aligned across divisions. It allows for cross-selling and it also allows us to better manage long-term customer relationships.
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