Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great Configurable Interface and Flows
What do you like best about the product?
Configurable interface and flows. Speed to delivery
What do you dislike about the product?
Restriction on changing color schemes per user/role.
What problems is the product solving and how is that benefiting you?
Pre Sales, Sales and insightful actions
Time-Saving for Field Staff, but Pricey
What do you like best about the product?
Saves time for our staff on road and helps with planning efficiently
What do you dislike about the product?
A bit expensive and customizing it can take a bit of effort
What problems is the product solving and how is that benefiting you?
Visiting our clubs has become easier
Great Customer Insights, But Advanced Features Cost Extra
What do you like best about the product?
Sales Cloud provides a comprehensive 360° view of customers and deals by bringing together accounts, contacts, opportunities, activities, history, assets, and more. This means that all relevant contextual information is conveniently stored in a single location.
What do you dislike about the product?
The base license frequently lacks several advanced features, such as automation, AI, and forecasting. As a result, organizations are often compelled to purchase add-ons or upgrade to higher tiers to access these capabilities.
What problems is the product solving and how is that benefiting you?
Customer data is fragmented and the systems are not well connected, which leads to a lot of manual work and repetitive tasks. This situation results in lower productivity overall.
All Customer Info Centralized—No Complaints
What do you like best about the product?
All your customers information in one place
What do you dislike about the product?
Nothing. Sales cloud is straight forward
What problems is the product solving and how is that benefiting you?
Enables us to see our customers
Time-Saving Salesforce Automation, but Setup Can Be Complex
What do you like best about the product?
Salesforce cloud automation tools save huge amount of time
What do you dislike about the product?
At times it can seem that salesforce has complex setup.
What problems is the product solving and how is that benefiting you?
Salesforce CRM solves the problem of scattered customer info and disconnected communication
Easy Setup and Fast Implementation, but Organizational Limits Are Frustrating
What do you like best about the product?
Ease of use and setup enabling us implement faster.
What do you dislike about the product?
Lots of limits in terms of organization usage.
What problems is the product solving and how is that benefiting you?
Data storage
Highly Customizable and User-Friendly
What do you like best about the product?
How customizable it is and comprehensive the solution is.
What do you dislike about the product?
You really need to incorporate more of the stack for it to be more useful.
What problems is the product solving and how is that benefiting you?
Pipeline visibility.
Great for Sales Tracking, But Reporting Needs Improvement
What do you like best about the product?
Tracking of opportunities, deals, sales territories, customer data
What do you dislike about the product?
Our reporting, we don’t have tableau enabled
What problems is the product solving and how is that benefiting you?
Understanding ooo pipeline and management
Great Integration and Ease of Use, but Limited Feature Access
What do you like best about the product?
I love how integrative it is. Very easy to use.
What do you dislike about the product?
Not all features are made available through my organization.
What problems is the product solving and how is that benefiting you?
Easy to view pipelines and all the metrics.
Unmatched Reliability and Instant Support
What do you like best about the product?
I appreciate the instant help and great support from Salesforce Sales Cloud's customer service, which promptly assists whenever needed. Additionally, I value the platform's ease of use, real-time reporting, and the ability to effortlessly collaborate and report within our organization. The onboarding team made the platform setup very easy, enhancing my overall experience.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud as a single platform that provides ease of use and enables real-time reporting, enhancing organizational efficiency.
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