Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Streamlined Sales Management with Powerful Features
What do you like best about the product?
I appreciate how Salesforce Sales Cloud simplifies managing my business's opportunities and leads. Transitioning from the classic to the lightning experience was effortless, which I found very user-friendly. I also find the opportunity management, pipeline inspection, and Einstein scoring features incredibly useful in streamlining our work processes.
What do you dislike about the product?
I find the cost of Einstein CRM licenses very expensive, which leads us to use Power BI instead. Additionally, I would prefer better reporting and analytic capabilities to be generally available, including improvements in territory and account planning, as well as features like heat maps, for more comprehensive insights.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage business opportunities, leads, account management, and quoting, streamlining these processes effectively.
Great speed and ease, but the pricing model needs to improve
What do you like best about the product?
Response speed and ease of connection
What do you dislike about the product?
Cost and pricing model for all of Brazil
What problems is the product solving and how is that benefiting you?
Running sales copilot to increase sales production
Simple and Satisfying Experience
What do you like best about the product?
What I like most about Salesforce Sales Cloud is its ability to centralize all customer and sales information in one platform, providing a complete 360° view of each opportunity.
What do you dislike about the product?
The main downside is that customization and configuration can be complex without proper training or technical support.
What problems is the product solving and how is that benefiting you?
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Powerful Automation and Insights, but Pricey and Complex
What do you like best about the product?
Automation, AI insights, customizable analytics, scalability, and integrations for sales success.
What do you dislike about the product?
High costs, steep learning curve, slow performance at scale, reliance on customizations, complex UI.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps iFood improve lead management, automate sales, streamline processes, and boost efficiency. It enhances forecasts, tracks KPIs, and improves client-restaurant partnerships.
Unified Customer Insights and User-Friendly Experience
What do you like best about the product?
I love Salesforce Sales Cloud for service sales and marketing. It has significantly improved our ability to understand customers, providing a unified view across territories. The opportunity pipeline inspector is particularly useful. I appreciate the new intuitive feed features and AI components that enhance usability and propel our business forward.
What do you dislike about the product?
I found it difficult to set up Salesforce Sales Cloud initially because I had no training and was working with an already established organization. Making modifications to it was challenging, particularly from an administrative standpoint. Sometimes the platform can be confusing and overwhelming due to the multitude of communications, which makes it difficult to determine and focus on the most critical information.
What problems is the product solving and how is that benefiting you?
I find Salesforce Sales Cloud solves our customer understanding issues, unifying account views across territories, which previously depended on individual Excel sheets.
Great for Data Management, but Occasional System Limitations
What do you like best about the product?
Keeping data and pipelines up to date and easily accessible
What do you dislike about the product?
System limitations- although in frequent can be an issue
What problems is the product solving and how is that benefiting you?
Managing work from the Lead stage through billing
Great Object Display, But Default Fields Need Improvement
What do you like best about the product?
the relationship between the objects and how they are displayed
What do you dislike about the product?
Some default fields that remain in the layout and cannot be removed
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps solve problems related to customer management, sales tracking, and workflow efficiency.
It centralizes customer data, automates repetitive tasks, and provides real-time insights through reports and dashboards. This helps sales teams stay organized, close deals faster, and make data-driven decisions.
It centralizes customer data, automates repetitive tasks, and provides real-time insights through reports and dashboards. This helps sales teams stay organized, close deals faster, and make data-driven decisions.
Empowers Sales Teams with Ease of Setup
What do you like best about the product?
I find Salesforce Sales Cloud incredibly valuable for empowering our sales team with easy access to sales order details for customers. The software's setup was very easy, which was a particular relief. It effectively solves our needs by allowing the sales team to access order data and service customers promptly. Additionally, the capability of tracking sales for customers is highly useful in managing our business needs efficiently.
What do you dislike about the product?
We would like to see more next best actions based on customer purchases.
What problems is the product solving and how is that benefiting you?
I use the product to provide our sales team with access to order data, improving customer service and team efficiency.
Great for Forecasting and Setup, but Too Many Clicks and Performance Issues
What do you like best about the product?
Forecasting , lead, Accounts ease of set up
What do you dislike about the product?
Too many clicks and performance issues for large volumes
What problems is the product solving and how is that benefiting you?
Sales pipeline, service
Great Tool for Managing Opportunities and Staying Organized
What do you like best about the product?
This tool allows you to manage the progress of your opportunities, keep track of activities, organize your close plan, and outline the next steps.
What do you dislike about the product?
At times, it takes several clicks to complete a task. However, Agentforce for Sales and Slak offer useful alternatives that make entering information easier.
What problems is the product solving and how is that benefiting you?
I use this tool to manage the progress of my team's opportunities. It helps me keep track of how each opportunity is advancing and ensures that nothing falls through the cracks.
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