Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Great for Centralizing Sales Data, but Manual Entry Is Time-Consuming
What do you like best about the product?
This tool brings together all customer information in a single location, making it easy for both sales representatives and managers to get a comprehensive overview of sales activities. It enables them to manage opportunities efficiently and review the history of all activities.
What do you dislike about the product?
The primary issue lies in the manual data entry process. Although this approach enables managers to gain a comprehensive overview, it is quite time-consuming for representatives, which frequently results in incomplete information being recorded.
What problems is the product solving and how is that benefiting you?
The main issue this addresses is the breakdown of information silos. When every sales representative handles their activities separately, the workflow becomes dependent on individuals, which means managers have to spend a lot of time following up with each person just to get status updates.
As for the benefits, it enables sales reps to monitor their own progress and learn from their colleagues' activities, helping them identify areas for improvement. Managers, on the other hand, gain a comprehensive, real-time overview of the entire sales operation, making it easier to quickly understand and manage the team's overall performance.
As for the benefits, it enables sales reps to monitor their own progress and learn from their colleagues' activities, helping them identify areas for improvement. Managers, on the other hand, gain a comprehensive, real-time overview of the entire sales operation, making it easier to quickly understand and manage the team's overall performance.
Reliable and Robust Software with Excellent Uptime
What do you like best about the product?
Very robust software with great uptime and reliable.
What do you dislike about the product?
Software product names are always changing.
What problems is the product solving and how is that benefiting you?
We needed software that spanned sales and other departments.
Data is our key value
What do you like best about the product?
How data are structured and the entity connections
What do you dislike about the product?
I would like more tools to make it available also for business
What problems is the product solving and how is that benefiting you?
Data consistency
Powerful Sales Tracking and Automation, but Setup Can Be Complex
What do you like best about the product?
I really appreciate how Sales Cloud allows me to track leads, opportunities, and pipelines all within a single platform. The dashboards and reporting features make it straightforward to monitor both performance and forecasts. Additionally, automation tools such as flows and AI insights help boost productivity and ensure greater accuracy.
What do you dislike about the product?
setup and customization process can feel a bit complex for new users.
Simplifying configurations and improving speed with large datasets would make it even better.
Simplifying configurations and improving speed with large datasets would make it even better.
What problems is the product solving and how is that benefiting you?
Sales Cloud helps solve the problem of disconnected sales data and manual tracking. It brings all leads, accounts, and opportunities into one centralized platform, giving a complete view of the sales pipeline. Automated workflows, forecasting tools, and AI insights reduce administrative work and make follow-ups more efficient. It’s helping me and my team stay organized, close deals faster, and make more data-driven decisions.
Comprehensive Sales Tracking, but Dashboard Customization Is Limited
What do you like best about the product?
I like how Sales Cloud gives a complete view of the sales pipeline, helping teams track leads, opportunities, and forecasts all in one place.
What do you dislike about the product?
I dislike how there are certain limitations on customizing dashboards and reports.
What problems is the product solving and how is that benefiting you?
We benefit significantly from using Sales Cloud as it gives us high level overview from all the activity we enter. Problems like disorganization, poor pipeline visibility, and inconsistent data storage were solved through the centralization of data.
Great for Lead Management, But Reporting Needs Improvement
What do you like best about the product?
Power up the lead management of my dealers
What do you dislike about the product?
Standard reporting is really basic, Does not give you enhancement dashboarding
What problems is the product solving and how is that benefiting you?
Followup for our customers once they enquire online
Easy to Build and Maintain Platform
What do you like best about the product?
Easy to build and maintain platform and constantly evolving
What do you dislike about the product?
Integration capabilities as it always needs a Mulesoft as a connector
What problems is the product solving and how is that benefiting you?
For end users it’s easy to use UI
Great for Lead Management and Sales, but Licensing Is Expensive
What do you like best about the product?
It’s improve lead management and Increased Sales & Revenue
What do you dislike about the product?
It’s expensive cost because expensive licensing
What problems is the product solving and how is that benefiting you?
Increased Productivity and Time Savings
Great Lead Management, but Sales Forecasting Needs Improvement
What do you like best about the product?
Lead management and nurturing functionalities
What do you dislike about the product?
Sales forecasting is very difficult to understand
What problems is the product solving and how is that benefiting you?
Understand the sales pipeline
Great Customization, But Connecting Orgs Needs Improvement
What do you like best about the product?
Ease of use and customization is simple and quick.
What do you dislike about the product?
Not user-friendly when it comes to connecting orgs
What problems is the product solving and how is that benefiting you?
Placing all customer data in one spot
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