Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Comprehensive Customer Insights
What do you like best about the product?
What I appreciate most about Salesforce Sales Cloud is its ability to provide a comprehensive 360-degree view of the customer. This feature, combined with real-time insights and analytics, greatly supports strategic decision-making.
What do you dislike about the product?
The integration with legacy systems leaves room for improvement, and I also think the pricing could be more competitive.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps solve the challenge of fragmented customer information. It centralizes all data in one place, allowing a complete view of each customer’s journey. This benefits me by enabling more personalized interactions, improving response times, and ensuring a consistent and high-quality customer experience across every touchpoint.
Powerful Sales Management with Salesforce Sales Cloud, but Complexity Slows Us Down
What do you like best about the product?
Salesforce Sales Cloud helps us in our organization to organize leads, opportunities, and accounts, while automating tasks and providing visibility into the sales pipeline. This enables better forecasting and prioritization of the sales team’s efforts.
What do you dislike about the product?
While Salesforce Sales Cloud is powerful, it can feel overly complex and rigid for fast-moving teams, customization often requires specialized knowledge, and the user experience isn’t always intuitive for non-technical users. Integrations can also become heavy, which impacts agility and time-to-value.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps centralize and structure our entire sales process from lead capture to deal closure. It solves visibility gaps across channels, reduces manual tracking, and improves collaboration between marketing and sales. For us, the main benefit is having a single source of truth for opportunities and lead qualification, which makes it easier to prioritize, measure conversion, and design automations that increase efficiency.
Great Sales Integration, but Access Control Needs Improvement
What do you like best about the product?
Integration about the all information of sales
What do you dislike about the product?
For us the point that we dislike is the access control with our different sales teams
What problems is the product solving and how is that benefiting you?
The control of our quotes and clientes
Intuitive and Flexible, but Manual Data Input Is Slow
What do you like best about the product?
Intuitive, powerful, flexible and integration friendly
What do you dislike about the product?
Manual data input can become quite slow.
What problems is the product solving and how is that benefiting you?
Lead, account, opportunity management. Approval processes for contract.
Great for Sales Management, Challenging for Business Department
What do you like best about the product?
Sales management and forecast to understand the financial
What do you dislike about the product?
Difificult to business department because ask a Lot things without details
What problems is the product solving and how is that benefiting you?
Lead, sales, quote em opportunity
Organization to grow
What do you like best about the product?
The possibility to have all The information about my customer in The same place.
What do you dislike about the product?
I think The reports and dashboards could be better, without The need of crma.
What problems is the product solving and how is that benefiting you?
Manage forecasting and getting previsibility of new converted opportunities.
Centralizing customer info is the best benefit.
Centralizing customer info is the best benefit.
Great Insights for Sales, but Customization Can Be Tricky to Reverse
What do you like best about the product?
Actionable insights to empower our Sales team and leaders
What do you dislike about the product?
Easy to over customise, not so easy to undo
What problems is the product solving and how is that benefiting you?
Actionable insights for sales
Great Customer Management, but High Costs Are a Drawback
What do you like best about the product?
Managing customers is formatted and structured
What do you dislike about the product?
The cost of management is a pain point. Could it be a lesser cost would have been more effective
What problems is the product solving and how is that benefiting you?
Crrm system is where i ise the solution
Effortless Integration with Intuitive Features
What do you like best about the product?
I like the ease of setting up Salesforce Maps; it was straightforward for me. I find the integration with other systems beneficial, enhancing our operations. I appreciate the 'ping to drop' functionality which allows me to create cases directly from the map. The native connection to Salesforce is a significant advantage for us.
What do you dislike about the product?
I will make it a better integration with other systems like GIS.
What problems is the product solving and how is that benefiting you?
Salesforce Maps helps with integration to our systems, allowing seamless case creation from maps.
Powerful Sales Management with a Steep Learning Curve
What do you like best about the product?
What I appreciate most about Salesforce Sales Cloud is its ability to centralize all customer information and sales activities in a single location. This makes it very effective for tracking leads, managing opportunities, and gaining a clear view of the entire sales pipeline. Additionally, the dashboards and automation tools help me stay organized and support making informed, data-driven decisions.
What do you dislike about the product?
What I find challenging about Salesforce Sales Cloud is that it can seem quite complex initially, particularly because of the extensive customization options available. Certain tasks involve several steps, and the interface may feel overwhelming to those who are new to the platform. Additionally, I have noticed that it often runs more slowly when processing large volumes of data.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud streamlines sales management by centralizing all customer data, leads, and opportunities in a single platform. This addresses the challenge of scattered information and the need for manual tracking, making it much simpler to manage relationships, forecast sales, and enhance both efficiency and collaboration among teams.
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