Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great for Engagement and Productivity, but Pricey and Complex to Customize
What do you like best about the product?
Better engagement for customers and users. Productivity enhancement to generate the leads and opportunities
What do you dislike about the product?
Recommendations can be better and high const for licensing. Steep learning curve for users and complexity of customization
What problems is the product solving and how is that benefiting you?
Improved sales efficiency , better decision making
Great Central Hub for Sales
What do you like best about the product?
It provides our sales team a one stop shop to view all relevant sales information.
What do you dislike about the product?
Manual data entry can be cumbersome for users
What problems is the product solving and how is that benefiting you?
Connecting teams in different regions and product lines.
Great Pipeline Management, But Needs Better MS Office Integration
What do you like best about the product?
Able to manage entire pipeline and closed deals with minimal customization
What do you dislike about the product?
Lack of direct integration with MS office products
What problems is the product solving and how is that benefiting you?
Sales pipeline management. Closed deal reporting, financial audit / approvals
Improved Layout, But User Experience Still Lacking
What do you like best about the product?
Better user experience and layout for platform
What do you dislike about the product?
The user experience isn’t great and not as dynamic as you’d want
What problems is the product solving and how is that benefiting you?
Solving for our bankers managing their customers
Easy to Use and Accessible with a Gentle Learning Curve
What do you like best about the product?
Convenience of use and accessibility!!!!
What do you dislike about the product?
Nothing is immediately coming to mind. The learning curve is fairly forgiving.
What problems is the product solving and how is that benefiting you?
Everything is in one place and it’s easy to use on my phone
Flexible Access to Applications with No Downsides So Far
What do you like best about the product?
I like how I can access different applications in multiple ways. Like there’s not just one specific way to look up products or accounts.
What do you dislike about the product?
So far, nothing. It’s been really great
What problems is the product solving and how is that benefiting you?
It’s helping me be able to work with customers quicker
Intuitive Low-Code Platform, but Needs Better Permission Set Visibility
What do you like best about the product?
I enjoy the low code and intuitiveness of sales cloud, easily enabling us to refine our pipeline.
What do you dislike about the product?
I think the better visibility of precision sets and field security would be helpful, since we manage all our field permissions through permission sets
What problems is the product solving and how is that benefiting you?
It keeps all our salesperformance and revenue data in one place
Simple and easy
What do you like best about the product?
Keeping track of all of your customer data in one place and tracking win probability
What do you dislike about the product?
I dislike Nothing about sales cloud. Thanks
What problems is the product solving and how is that benefiting you?
Analytics
Powerful CRM for Building Relationships
What do you like best about the product?
This is the best CRM I have ever used. I appreciate how Salesforce Sales Cloud enables the development of stronger customer relationships. Having all communication history and data readily available allows teams to deliver more personalized service and make smarter, data-driven decisions.
What do you dislike about the product?
At times, straightforward tasks may require additional steps because of the abundance of features. The interface can appear somewhat cluttered, and there are moments when slow loading disrupts the workflow. However, after becoming familiar with the system, I find that efficiency increases considerably.
What problems is the product solving and how is that benefiting you?
Before using Sales Cloud, tracking leads and opportunities across spreadsheets and emails was time-consuming and inconsistent. Salesforce has streamlined that entire process — I can now manage my pipeline, automate tasks like follow-ups, and get real-time insights into deal progress. This has helped me close deals faster and focus more on relationship-building rather than administrative work.
A good tool to manage your CRM in one-place
What do you like best about the product?
Creating reports based on the needs and extract data
What do you dislike about the product?
More automation can be brought to further help extract meaningful information from my data
What problems is the product solving and how is that benefiting you?
CRM and Reports to track my Opps.
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