Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great for Sales Pipeline Tracking, No Concerns
What do you like best about the product?
Helps out sales team track their pipelines
What do you dislike about the product?
Id like to have more customization allowed for activities
What problems is the product solving and how is that benefiting you?
It helps our sales team track their clients and pipelines
Speedy and Effective Marketing Tool
What do you like best about the product?
I appreciate how Salesforce Sales Cloud significantly speeds up my work, especially in generating tasks efficiently. I find the case management features very useful and the overall setup was pretty easy. It's been a valuable tool for my marketing tasks.
What do you dislike about the product?
So far everything is aa expected
What problems is the product solving and how is that benefiting you?
I find Salesforce Sales Cloud speeds up my work by enabling faster task generation, improving overall efficiency in my marketing tasks.
Easy to Use, but Lacks Full Integration
What do you like best about the product?
Easy and accessible. All contacts of customers and verticals can be found.
What do you dislike about the product?
Not everything is link together. We need more automation
What problems is the product solving and how is that benefiting you?
Vertical of customers
Highly Customizable but Can Be Overwhelming
What do you like best about the product?
I like how you can customize anything and everything to make a product that aligns with what the business needs
What do you dislike about the product?
Sometimes the complexity and possibilities are overwhelming.
What problems is the product solving and how is that benefiting you?
We use salesforce at the center of our entire org. All of our users use salesforce. From our call center, to programs, to donations, Sales cloud solves the problem of visibility and transparency and record keeping and communication
Senior Manager Ops
What do you like best about the product?
Case Managementjas been a life saver for our busn
What do you dislike about the product?
Love everything about salesforce it’s great
What problems is the product solving and how is that benefiting you?
Student support with fast turn. Around and easy tracking
Solid CRM Tool with No Major Drawbacks
What do you like best about the product?
Good CRM tool in overall. Good tool for relational management.
What do you dislike about the product?
Overall is good, wish to add more out of box automation.
What problems is the product solving and how is that benefiting you?
Client relations
Easy to Configure, but Initial Setup Needs Improvement
What do you like best about the product?
Ease of configuring and getting started from scratch
What do you dislike about the product?
Customisation is still a problem and we needed support from solution consultant
What problems is the product solving and how is that benefiting you?
To bring data from multiple sources
Great Customization and Onboarding, Needs Better Omni-Channel Guidance
What do you like best about the product?
How to streamlines the process of onboarding new leads and converting to account, contact and opportunity, I have customised it to create other 5 imp objects and lots of customisations.
What do you dislike about the product?
I love the product and the level of customisation, there can be more detailed explanation on how can we use omni channel to route leads and related records for further onboarding.
What problems is the product solving and how is that benefiting you?
Making life easier with easy onboarding and needs less customisation.
Useful for Many Tasks, but Interface Needs Improvement
What do you like best about the product?
I think it’s very useful for a variety of use cases
What do you dislike about the product?
I think the interface can be friendlier for our sales reps
What problems is the product solving and how is that benefiting you?
Allows us to consolidate sales data in one space
Great for Lead Generation, Needs More Automation for Lead Source Integrations
What do you like best about the product?
Lead Generation. Works so good with the incoming leads and finalizing on prospects.
What do you dislike about the product?
I wish there was more automation revolving around lead source integrations
What problems is the product solving and how is that benefiting you?
Helping generate more business with intelligence
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