Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great for Team Productivity, but Setup Requires Time and Training
What do you like best about the product?
Sales Cloud makes it easy for teams to stay aligned and productive. I love how it automates routine tasks, tracks every customer interaction, and gives reps the tools they need to focus more on selling and less on admin work
What do you dislike about the product?
The initial setup and configuration can be time-consuming, and without the right enablement, users might not tap into its full potential. It’s a platform that shines with proper training and guidance.
What problems is the product solving and how is that benefiting you?
Before Sales Cloud, tracking leads and opportunities across different tools was time consuming. Now, everything is centralized from prospecting to deal closure which saves time, increases visibility, and helps the team prioritize high value opportunities
Great Team Experience with Pipelines and Forecasting Features
What do you like best about the product?
Our team appreciates features like pipelines and forecasting.
What do you dislike about the product?
None at the time that the team dislikes.
What problems is the product solving and how is that benefiting you?
Forecasting and sales
I haven't used Sales yet, so I can't comment.
What do you like best about the product?
I haven't used Sales yet because we don't have that cloud.
What do you dislike about the product?
I don't know because we haven't implemented this cloud yet.
What problems is the product solving and how is that benefiting you?
I don't know because we haven't used that cloud yet.
Convenient Lead Management, but Navigation Can Be Overwhelming
What do you like best about the product?
Managing all my leads in a single place is extremely convenient and straightforward.
What do you dislike about the product?
Navigating the platform can be somewhat challenging at times, as there is just so much content available.
What problems is the product solving and how is that benefiting you?
Collecting, distributing, and organizing leads
Great Sales Pipeline, but Some Unnecessary Features
What do you like best about the product?
Industry standard sales pipeline, easy to o aboard ee users
What do you dislike about the product?
Unneeded agentic functionality. While customizable, sales pipeline does have downsied
What problems is the product solving and how is that benefiting you?
Having a standard sales pipeline for onboarding multiple account manager s
Great Integration and Ease of Use, but Slow Loading Times
What do you like best about the product?
The ease of use and connectivity to other tools
What do you dislike about the product?
Sometimes it’s very slow to load or have glitches
What problems is the product solving and how is that benefiting you?
Helping sellers, internal stakeholders like delivery, products, resourcing, contracting and finance
Streamlined Opportunity Management, but Automation Setup Can Be Clunky
What do you like best about the product?
Opportunity management is critical for our sales people and sales cloud makes it easy.
What do you dislike about the product?
Sometimes it's clunky to setup automations
What problems is the product solving and how is that benefiting you?
Managing opportunities for sales.
Love Salesforce
What do you like best about the product?
Ability to customize and make it unique to each business
What do you dislike about the product?
For the most part, I have been able to customize Salesforce sales cloud to meet my needs in most circumstances. I cannot think of anything at this time.
What problems is the product solving and how is that benefiting you?
Npsp and non profit support
Great for Sales Data, Challenging for Non-IT Admins
What do you like best about the product?
It is easy to manage sales-related data, such as accounts and leads.
What do you dislike about the product?
Building a solid organization can be quite challenging for non-IT administrators, as it requires a significant amount of experience.
What problems is the product solving and how is that benefiting you?
I use this tool to manage leads and sales representatives, as well as to handle forecasting. It helps me keep track of both the sales process and team performance.
Powerful and Scalable CRM, but Pricey Add-Ons Limit Access to New Features
What do you like best about the product?
Salesforce Sales Cloud stands out as a leading CRM, offering extensive support for scaling and integration with a wide range of other tools. As your company grows and evolves, this platform adapts alongside it, while regular seasonal updates ensure that its core features continue to innovate.
What do you dislike about the product?
The product is quite expensive, and I find that many of the newer features are only accessible through additional paid add-ons.
What problems is the product solving and how is that benefiting you?
Every part of the lead-to-cash process is addressed, from the workflow itself to reporting and the way teams are connected throughout.
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