Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great Reporting and Visibility, but Intelligence View Needs Improvement
What do you like best about the product?
I like the reporting and visibility the product provides
What do you dislike about the product?
Intelligence view is a bit clunky and is always turned on
What problems is the product solving and how is that benefiting you?
Centralizing all our info to be able to report and making future decisions
Great Data Customization, but NPSP Version Is Too Limited
What do you like best about the product?
It allows us to work with our data and customize the output
What do you dislike about the product?
The npsp version is very limited and we wish we would have known at implementation.
What problems is the product solving and how is that benefiting you?
All of our data is in one spot and we’re able to connect a profile for an individual with ease
Intuitive and Continuously Improving Experience
What do you like best about the product?
Intuitive and always improving. Can customize it for any business.
What do you dislike about the product?
Sometimes it can be too rigid in how things progress from leads to opportunities ands doesn’t for every process.
What problems is the product solving and how is that benefiting you?
Tracking customer life cycle and opportunities.
Strong Data Model and API, but Lacks Master Data Grouping
What do you like best about the product?
Resilience through data model and api first approach
What do you dislike about the product?
Cannot perform grouping of master data for cluttered data
What problems is the product solving and how is that benefiting you?
Lead to cash
Great for commercial management, but the interface can be complex for beginners.
What do you like best about the product?
Allows tracking of all stages of the commercial process, from lead to closing, with customizable dashboards and reports.
What do you dislike about the product?
The interface and the number of settings can be complex for new users, requiring training and continuous support.
What problems is the product solving and how is that benefiting you?
Gather in one place prospecting data, contacts, interaction history, and business opportunities, eliminating information silos and facilitating the continuity of the relationship.
Great Opportunity Pipelines and No Major Issues So Far
What do you like best about the product?
The opportunity pipelines help it can do
What do you dislike about the product?
Everything has been good so far.Nothing so bad about it
What problems is the product solving and how is that benefiting you?
Opportunity splits,guided setup for sales rep
Great Pipeline Management and Visibility, but a Bit Heavy
What do you like best about the product?
Managing pipelines is straightforward, and I appreciate having a comprehensive view of each customer. The platform also offers clear visibility into deals, which is very helpful.
What do you dislike about the product?
This tool is not the most lightweight or streamlined option out there.
What problems is the product solving and how is that benefiting you?
Having all our sales data centralized and accessible to the entire team has been very helpful. It ensures everyone stays informed and makes collaboration much easier.
Great for Opportunity Management, Needs Better Native Collaboration Tools
What do you like best about the product?
Meets needs of Sales , Marketing , Finance for Opportunity management. Simple and easy to use
What do you dislike about the product?
More native collaboration tools rather than packages and customization
What problems is the product solving and how is that benefiting you?
Opportunity Pipeline and product
great UX/ui
What do you like best about the product?
I’d like the UX/ui and all features to customize and configure the process and workflows
What do you dislike about the product?
Some configurations are too deep and difficult to understand
What problems is the product solving and how is that benefiting you?
CRM controls and workflows
Great tool, but the cost is an obstacle
What do you like best about the product?
We need to have more access to this information to take advantage of the tool.
What do you dislike about the product?
The cost and integrations with the legacy of the systems
What problems is the product solving and how is that benefiting you?
Controls. Records. Reports that help in decision-making
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