Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
User-Friendly and Scalable, but Pricey with Unused Features
What do you like best about the product?
It's easy to set up and use, making it user-friendly for the sales team and scalable as well.
What do you dislike about the product?
The costs are quite high, and there are features included that I end up paying for but never actually use.
What problems is the product solving and how is that benefiting you?
Provides centralized customer insights and full visisibility of customer engagement. A tool for the salea team
Mature Product with Great Out-of-the-Box Processes
What do you like best about the product?
Mature product with out of the box process
What do you dislike about the product?
Nothing - really it is great and is fully working
What problems is the product solving and how is that benefiting you?
Insight in Opportunity pipeline and helps with lead nurturing
User-Friendly and Customizable, but Steep Learning Curve with Complex Reporting
What do you like best about the product?
It’s user-friendly, highly customizable, and provides excellent visibility into the entire sales pipeline.
What do you dislike about the product?
It can be difficult to learn at first — there’s a steep learning curve, and some processes require multiple clicks. Also, reports and dashboards can take time to configure properly if you’re not familiar with Salesforce administration.
What problems is the product solving and how is that benefiting you?
It’s solving data fragmentation and workflow inefficiency. With MuleSoft integrations, all members, account, and opportunity data flow into one place—making our financial services team more productive and improving client experience.
Great for Centralizing Customer Info, but Add-Ons Are Costly
What do you like best about the product?
The easy way to have all your customer info in one place
What do you dislike about the product?
I guess sales clouds its very competitive and useful
What problems is the product solving and how is that benefiting you?
Concentrate my clients info
Great Cloud Integration, but a Bit Complicated
What do you like best about the product?
The ability to combine it with other clouds
What do you dislike about the product?
It’s a little bit complicated and with a lot of costumization
What problems is the product solving and how is that benefiting you?
The connection between clients and the products that are coming out
Simplifies Sales, but Onboarding Can Be Challenging
What do you like best about the product?
This tool really simplifies the sales process, making everything much easier to manage.
What do you dislike about the product?
Adapting to the system can be challenging for users during the onboarding process.
What problems is the product solving and how is that benefiting you?
Provides valuable insights into sales processes.
Easy to Use and Scale, but Lacks Personalization
What do you like best about the product?
Its very simple to use and to scale at the company
What do you dislike about the product?
Its not easy to personalize for my Business
What problems is the product solving and how is that benefiting you?
The comunnication with our clients
Easy to Use and User-Friendly
What do you like best about the product?
Simple to use and I really like the interface
What do you dislike about the product?
That is nothing that I dislike, I really like de ecossitem
What problems is the product solving and how is that benefiting you?
Costumer relationship
VP Rev Ops
What do you like best about the product?
No CRM is perfect, but Salesforce Sales Cloud comes close when you care about visibility, scale, and process discipline. It’s the backbone of a high-performing revenue engine.
What I love most is the flexibility. You can design it to reflect how your business actually operates. With the right governance, it becomes more than a CRM -it’s your single source of truth connecting marketing, sales, finance, & customer success. That’s where the magic happens!
What I love most is the flexibility. You can design it to reflect how your business actually operates. With the right governance, it becomes more than a CRM -it’s your single source of truth connecting marketing, sales, finance, & customer success. That’s where the magic happens!
What do you dislike about the product?
Salesforce’s power is also its pain point—it can get too complex, too fast. Without tight governance and clear ownership, it becomes a maze of fields, automation, and disconnected reports. Small process gaps can snowball into big data issues.
And let’s be honest: the user experience isn’t always intuitive. Reps don’t fall in love with Salesforce, they tolerate it. It takes thoughtful design, documentation, and change management to make it work for your team instead of against them.
And let’s be honest: the user experience isn’t always intuitive. Reps don’t fall in love with Salesforce, they tolerate it. It takes thoughtful design, documentation, and change management to make it work for your team instead of against them.
What problems is the product solving and how is that benefiting you?
I use Salesforce to turn chaos into clarity—one source of truth for marketing, sales, and success. It fixes broken processes, cleans up data, and makes forecasting something we can trust.
All-in-One Integration with Field Service Makes Work Easier
What do you like best about the product?
It is integrated with field service so
It is all in one place
It is all in one place
What do you dislike about the product?
Cannot think about what I do not like at the moment
What problems is the product solving and how is that benefiting you?
Getting the right routes and locations for agents
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