Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Great CRM, but Room for Improvement
What do you like best about the product?
Great CRM, keeps sales teams organized .
What do you dislike about the product?
Nothing much. Rather the UI that needs to be refned
What problems is the product solving and how is that benefiting you?
Pipeline discipline
Comprehensive Customer View, but Lacks in Territory Management
What do you like best about the product?
Its the only software where you get 360 degree of a view of a customer
What do you dislike about the product?
Few thing like enterprise level territory management
What problems is the product solving and how is that benefiting you?
End to end sales process for any kind of company, where selling is more involved
Consultant
What do you like best about the product?
Integrated with outlook, great for forecasting and pipeline inspection
What do you dislike about the product?
I dislike the price of the licenses, I like the customization options
What problems is the product solving and how is that benefiting you?
Check and track sales associate activities
Great All-in-One Platform for Sales Teams, but Can Be Overwhelming
What do you like best about the product?
I like that it is an all in one platform to help organize leads and empower sales teams
What do you dislike about the product?
Can be a very robust system to use and get around
What problems is the product solving and how is that benefiting you?
It helps keep track of sales leads and organizes data by person
Great for Centralizing Sales Data, but List View Setup Needs Improvement
What do you like best about the product?
Helps business teams to have all the information and data of the sales process in one place
What do you dislike about the product?
Setup list views are still having to be scrolled a lot.
What problems is the product solving and how is that benefiting you?
Making all the sale process available from prospecting to quoting, contracting and revenue in one place.
Great for Forecasting, but Slow to Implement New Ideas
What do you like best about the product?
Opportunity management makes it easy to do forecasting
What do you dislike about the product?
Ideas are sometimes not considered for years (making events longer than 14 days)
What problems is the product solving and how is that benefiting you?
It it bringing transparency to the whole company
Flexible Low-Code Solution, but Needs Faster Load Times and Better Mobile Support
What do you like best about the product?
Very flexible, flow is a mature product now and allows for true low code solutioning
What do you dislike about the product?
Load times are still a little slow compared to Classic, mobile app support still a little clunky feeling
What problems is the product solving and how is that benefiting you?
One stop shop for sellers to get info from. Pipeline, account info, all visible
Convenient Plug-and-Play Solution!
What do you like best about the product?
What I appreciate most about self cloud is how it allows us to standardize our processes. Not only does it help us create consistency, but it also reduces the amount of work required to set everything up. We can simply plug and play our business processes, and if we need to customize anything, we can easily make adjustments to fit our specific requirements. Overall, I found it to be a very convenient plug-and-play solution.
What do you dislike about the product?
The only limitation I have encountered is the licensing cost. My team consists of about 5 to 10 people, and the licensing fees are quite high. I do understand that the quality of service provided justifies the price to some extent, so it’s more of a consideration than a true downside. Still, the cost is the main factor that prevents me from getting more deeply involved with this.
What problems is the product solving and how is that benefiting you?
It’s not just about streamlining the process of a selling; it also helps me implement my business logic quickly and conveniently. The development experience is impressive, and although sometimes the implementation can be quite complex.
Salesforce Sales Cloud excels at supporting growing teams and complex sales processes,
What do you like best about the product?
Salesforce Sales Cloud excels at supporting growing teams and complex sales processes through automation, integration, and analytics. Its latest enhancements, especially in AI and mobile, drive productivity and more informed selling. However, organizations should plan for configuration complexity and budget for additional costs when scaling usage
What do you dislike about the product?
Some users find the platform configuration complex, especially for advanced customizations, which can require dedicated admin or implementation support
What problems is the product solving and how is that benefiting you?
Organizations leveraging Salesforce Sales Cloud see higher sales efficiency, better customer satisfaction, and more predictable growth, turning previously time-consuming or error-prone activities into strategic advantages
Great Integration and Usability, but Sometimes Too Many Clicks
What do you like best about the product?
Ease of use, integration with 3rd party apps, and allowing agents to work in one place
What do you dislike about the product?
Can be a bit click heavy and clunky at times
What problems is the product solving and how is that benefiting you?
It creates an efficient and effective way for our agents to sell. Allows us to do more and increase agent capacity
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