Salesforce Sales Cloud
Salesforce, Inc.External reviews
10,029 reviews
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External reviews are not included in the AWS star rating for the product.
Great CRM Features, but High Costs and Add-Ons Can Be a Barrier
What do you like best about the product?
Track and manage customer information and interactions in one place.
• Automate repetitive sales processes and workflows.
• Forecast revenue and analyze performance through real-time dashboards.
• Enable collaboration across teams to close deals faster.
• Automate repetitive sales processes and workflows.
• Forecast revenue and analyze performance through real-time dashboards.
• Enable collaboration across teams to close deals faster.
What do you dislike about the product?
Licensing fees can be expensive, especially for small and mid-sized businesses.
• Add-ons (like Einstein AI, CPQ, or advanced analytics) often require separate licenses.
• Implementation, customization, and ongoing admin support also add to total cost of ownership (TCO).
• Add-ons (like Einstein AI, CPQ, or advanced analytics) often require separate licenses.
• Implementation, customization, and ongoing admin support also add to total cost of ownership (TCO).
What problems is the product solving and how is that benefiting you?
Deploying Sales Cloud properly requires deep planning and technical knowledge.
• Out-of-the-box configuration rarely matches a company’s exact sales process.
• Custom objects, validation rules, automation, and data model design all need expert setup.
• Out-of-the-box configuration rarely matches a company’s exact sales process.
• Custom objects, validation rules, automation, and data model design all need expert setup.
Effortless Sales Management with Salesforce
What do you like best about the product?
I love how easy it is to set up Salesforce Sales Cloud. It effectively manages our sales pipeline, tracks deal closures, and forecasts future revenue. The reporting activity tracking is incredibly useful for seeing our progress towards revenue goals in real-time and for weekly updates. Overall, the ease of use makes me consider purchasing it again.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage our sales pipeline, track deal closure, and forecast future revenue, enhancing our ability to monitor progress towards revenue goals and streamline weekly updates.
Great Tool for Lead Management, but Implementation Is Slow
What do you like best about the product?
Best in class tool for easy access of leads, opportunities and other metrics.
What do you dislike about the product?
Takes too long to implement.would need more low code capabilities.
What problems is the product solving and how is that benefiting you?
Lead management, sales,
User-Friendly Platform with Seamless Integration
What do you like best about the product?
I love Salesforce Sales Cloud for its user-friendly and intuitive interface, which made my initial transition seamless. The ability to track all interaction data in a single source is invaluable, providing crucial visibility for leadership of team interactions. Additionally, I find the API and reporting features particularly useful for our operations.
What do you dislike about the product?
As an administrator, I find it challenging to locate things easily in Salesforce Sales Cloud.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to track all interaction data in a single source, providing leadership visibility across all teams, which enhances our decision-making process.
Pipeline Inspection Made Easy with Usability
What do you like best about the product?
I really appreciate the usability of Salesforce Sales Cloud; it's user-friendly and doesn't require extensive technical skills to operate. The pipeline inspection and account plans are particularly invaluable, helping maintain strong customer relationships. I also love the available training resources on Trailhead, making it easy for any admin to learn and adapt effectively.
What do you dislike about the product?
I would like the account plans to be much more flexible, particularly with the ability to add pick list value sets. This flexibility is currently lacking, and I've already made a request for this improvement on Salesforce's Ideas Exchange.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud for pipeline inspection and account plans, which helps maintain customer relationships through hierarchy mapping and account plans, solving relationship management effectively.
Great Out-of-the-Box Features on FSC, Still Exploring More
What do you like best about the product?
The out of the box capabilities on FSC that we can use for our business
What do you dislike about the product?
Nothing am still trying to understand all the capabilities that on FSC
What problems is the product solving and how is that benefiting you?
Customer Experience and automation of sales processes
Quick Setup with Sales Cloud
What do you like best about the product?
Sales cloud is the base Salesforce product and can be stood up and getting value in a matter of minutes.
What do you dislike about the product?
In order to get the functionality you want a high amount of customization can be needed.
What problems is the product solving and how is that benefiting you?
Marketing automation and consumer engagement.
Great Customization Options
What do you like best about the product?
Customizable solution to tune your process
What do you dislike about the product?
Getting a bit difficult to capture the information needed to sell effective
What problems is the product solving and how is that benefiting you?
Visibility into pipeline and assisting forecast and business process
Seamlessly Integrates Across All Our Systems
What do you like best about the product?
I have been using Salesforce Sales Cloud for ten years, and I find its seamless integration with other clouds and systems, especially our internal systems, incredibly valuable. It acts as a master record, collecting all our HCP and SEO data efficiently. Its best-in-class features and high interoperability with Service Cloud, Marketing Cloud, MuleSoft, and Databricks, make it an indispensable tool for our operations.
What do you dislike about the product?
The agent force offering and its integration with Sales Cloud is not seamless.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud as a master record for collecting all HCP and SEO data. It connects seamlessly with other clouds, enhancing integration with our internal systems.
Great Customization and Ease of Use, But Lacks Industry-Specific Features
What do you like best about the product?
Ease of use; flexibility for customizations
What do you dislike about the product?
Lack of Industry specificity beyond certain bigger pockets (Ex: AdTech specifics)
What problems is the product solving and how is that benefiting you?
Connecting the dots for our Lead to order journey and helping drive insights to sell better
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