Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Powerful AI-Driven Data Collection and Insights
What do you like best about the product?
i like that we can collect data and use AI with it
What do you dislike about the product?
I think this platform is somewhat hard to use; it doesn’t feel as straightforward as other external platforms. On top of that, the price is quite high. Since it's such a big company, it's also not that easy to get support on smaller questions - but, we can easily get those answers on google/chatgpt.
What problems is the product solving and how is that benefiting you?
It's integrated with salesforce, so that's a plus. With that, we can measure how our team is working quite easily, and do performance reviews based on that. It is a reliable platform as well, that doesn't have lots of bugs overall.
Sales Cloud Delivers a 360° View and Streamlined Sales Cycle Management
What do you like best about the product?
Sales Cloud provides a way to manage my entire sales cycle while giving me a 360-degree view. I also have access to the standard automations available, which helps keep things organized. On top of that, I can integrate email and marketing tools to support my workflow.
What do you dislike about the product?
The licensing cost can be high, and user training is required. If the number of users is high, the admin work and setup also need to be done properly.
What problems is the product solving and how is that benefiting you?
Previously, people were using multiple data streams like Excel and emails. With this, you can integrate everything and get a complete view in one place. It avoids a lot of manual work related to lead generation and follow-ups. It’s also helpful for pipeline forecasting.
Agentforce Tracks Interactions and Summarizes Account History Effortlessly
What do you like best about the product?
Agentforce could track client's interactions, notice not actioned leads, can summarise account history before contacting the client. It can identify future outcome of campaign.
What do you dislike about the product?
Agentforce is not going to help cleaning up our CRM (client database) so, if it is trained on current garbage, the performance is going to be subpart.
What problems is the product solving and how is that benefiting you?
Hopefully it will provide much better User Interface for our staff and our users, especially replacing our Hybris solution that is totally outdated now.
Flexible Customization That Fits Our Business Needs
What do you like best about the product?
flexibility to customize the functionality as per business needs
What do you dislike about the product?
lack of innovation in the overall crm, Agentforce costing
What problems is the product solving and how is that benefiting you?
It provides a wide range of out of the box functionalities and scope for customization
Real-Time AI Automation That Keeps the Sales Pipeline Running Smoothly
What do you like best about the product?
The best thing about Agentforce Sales is the automation that provides real-time AI insights, which helps keep the entire pipeline clean, connected, and running smoothly.
What do you dislike about the product?
Setup and customization take time, and the admin work tends to pile up quickly.
What problems is the product solving and how is that benefiting you?
It helps tackle disconnected tools and pipeline chaos. I’m able to get faster performance and tighter integrations across the stack. The result is a cleaner process and quicker decisions, which also makes it easier to forecast and defend.
AI-powered CRM that actually does the work, not just tracks it
What do you like best about the product?
It turns Salesforce from a passive CRM into an active system that can actually execute tasks follow-ups, quotes, and workflows instead of only tracking them.
The best part is that it sits on top of your existing setup (CPQ, Flow, DocuSign), so you can add automation without having to rebuild everything from scratch.
The best part is that it sits on top of your existing setup (CPQ, Flow, DocuSign), so you can add automation without having to rebuild everything from scratch.
What do you dislike about the product?
It’s heavily dependent on clean data and solid processes otherwise the AI just amplifies bad inputs instead of fixing them. On top of that, it feels overhyped and not truly plug-and-play, since the setup is complex and the pricing is unclear and could end up being expensive.
What problems is the product solving and how is that benefiting you?
It automates the process with AI agents that can actually execute tasks. The benefits are clear: it saves time, boosts productivity, and helps sales teams stay focused on closing deals rather than getting stuck in admin work, while also speeding up deal cycles.
Fast, Straightforward Search That Finds the Info I Need
What do you like best about the product?
It's relatively easy to search for people and find the information I need. The platform is fast and straightforward.
What do you dislike about the product?
The UI isn't very aesthetically pleasing. Sometimes the search function doesn't return great results or glitches when I try to search again.
What problems is the product solving and how is that benefiting you?
It makes it easy to find contacts and their information when I need it. I feel like it's a good investment for the company to track all of our information. There is also no AI involved but I don't think it needs it.
Agentforce Transforms Heavy Admin Work into AI-Driven Agent Processes
What do you like best about the product?
Agent salesforce is highly recommended from transforming manual and heavy administrative process to agent driven process where the work is handled by AI .
What do you dislike about the product?
Some of basic dislikes about Agentforce sales is that it has a complex pricing . And also it has a usage fees like $2 per conversation.
What problems is the product solving and how is that benefiting you?
It basically reduces the wait time for scheduled meetings. For example, an inbound lead can be followed up within minutes. Agentforce also provides 24/7 engagement, answering questions and confirming meeting times immediately so that no opportunity is missed.
Keeps Customer Communication Up to Date and Accessible for the Whole Team
What do you like best about the product?
Keeping communication between our company and our customers up to date—and making it accessible to everyone on the team—is the single most beneficial part of Salesforce.
What do you dislike about the product?
This isn’t necessarily specific to Sales, since it can happen in any module, but at times the amount—or lack—of data normalization happening in the background can make things feel messy.
What problems is the product solving and how is that benefiting you?
They continue to help us streamline our processes in Salesforce, especially since we don’t follow the typical model that most companies use with Salesforce.
Trusted Salesforce Pipeline Data with Intuitive UX and Strong Support
What do you like best about the product?
What I like most about Salesforce is that the investment community trusts the sales pipeline data reported through this application.
What do you dislike about the product?
I really don’t have anything to complain about. The product is continually improving and is well supported. It has an intuitive UX/UI, and the pricing structure feels reasonable given the productivity improvements we’ve experienced.
What problems is the product solving and how is that benefiting you?
The product makes it easy to integrate into our workflows thanks to its library of integrations. The performance of these integrations has consistently been acceptable. With the Agentforce integration, the latest agentic AI is always available.
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