Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
User-Friendly and Easy to Adopt with Minimal Training
What do you like best about the product?
User friendly, wasn't much training to do outside of what materials were given
What do you dislike about the product?
I really don't have any dislikes at this point
What problems is the product solving and how is that benefiting you?
Better tracking for emails and meetings
Efficient Sales Solution with User-Friendly Interface
What do you like best about the product?
I think Salesforce Sales Cloud is pretty fast, which makes transactions on the sales floor efficient. I like the ease of use; it helps me interact with customers and sell or upsell effectively. I use it every day on the tab while moving between different locations, and it supports me in looking up customer background information easily by just typing in their phone number or account number. This efficient access to customer records enables me to pitch different solutions that we sell. Compared to other tools, Salesforce Sales Cloud is just faster and easier to use, even if you need any training.
What do you dislike about the product?
Sometimes we're having issues with connection at different locations even though my iPad has a data plan. Inside our sites on our Wi-Fi, it gives me hiccups, and I have to close all the applications and then restart.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to quickly access customer background info with a phone or account number. It helps me interact with customers, pitch solutions, sell, and upsell effectively.
All-in-One Cloud CRM with Strong Built-In Business Functionality
What do you like best about the product?
The build in business functionalities like lead generation, opportunity management and also contacts, accounts and all are managed under one cloud and also helpful for integrating with other legacy systems, also the use and implementation is simple any can implement it
What do you dislike about the product?
The lead conversion process i want more transparent as sometime i face issue in this and also the customer support takes times to response for the issue
What problems is the product solving and how is that benefiting you?
Created a business solution with ready to make sales cloud created the lead and opportunity management under it
Flexible, Deep Platform for Centralized Pipeline Management That Scales
What do you like best about the product?
Its flexibility and depth. It centralizes pipeline management, reporting, and automation in one system, and it scales well as sales processes become more complex.
What do you dislike about the product?
It can be overly complex and expensive. Without proper setup and governance, it becomes cluttered, harder to use, and adoption can drop.
What problems is the product solving and how is that benefiting you?
It solves visibility and process control issues in sales. By standardizing data, tracking deals end-to-end, and providing reliable forecasts, it improves decision-making, accountability, and revenue predictability.
Complete Sales Visibility and Time-Saving Automation with Salesforce Sales Cloud
What do you like best about the product?
salesforce sales cloud gives complete visibility of leads, accounts and opportunities across regions. i can easily track pipeline, deal stages and teams performance in one place. Dashboards and reports helps me to review regional targets and progress quickly , automation of tasks and follow ups save time for my sales team. the platform is flexible and works well for both fields and inside sales, it helps maintain consistency in sales processes.
What do you dislike about the product?
initial setup and customization take time and require technical support, for new user the interface can feel complex at first, some advance feature are available only in higher plans, reports customization sometimes needs admin helps , mobile app is useful but not as powerful as desktop.
What problems is the product solving and how is that benefiting you?
before using it , tracking sales activities across multiple regions was difficult and scattered . sales cloud centralized all customer and deal data in one system , it helped remove dependency on spreadsheet and manual tracking , lead assignment and opportunity management became structured, forecasting accuracy improved significantly . it also improved collaboration between sales manager and reps.
Easy-to-Use Platform with Seamless Single Sign-On Login
What do you like best about the product?
It is an easy to use platform, we have integrated it with our Single Sign On service, so users can log in easily when they use it more often.
What do you dislike about the product?
It can be quite a challenge to setup the integration
What problems is the product solving and how is that benefiting you?
We use it to track leads and collect information for new customers or colleagues, which makes the process more efficient and easier to manage.
Organizational Lifeline with Complex Data Entry
What do you like best about the product?
I like using Salesforce Sales Cloud because it's been a standard practice for me in keeping track of my book of business and territory for 20 years. It helps me stay organized, which is not something I'm naturally good at. When I'm using it properly, it keeps everything tidy in one place. I have it configured to highlight my next steps, which keeps me on target with each account. It's also quite easy to use since I've been using it since 2006.
What do you dislike about the product?
It's mostly geared toward forecasting for managers. The end user experience for account executives can be overwrought with required data entry. I get constant error messages for information that needs to be entered before I can enter the next phase, but the messages are not well presented and I have to go hunting for the fields I need to input. It's not a simple process.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to track deals, manage pipeline health, and ensure alignment with management. It organizes everything in one place and highlights next steps, keeping me on target.
Best Way to Centralize the Entire Sales Process with Powerful Integrations.
What do you like best about the product?
It’s the best way to centralize the entire sales process in one place.Also It provides various integrations for configurations
What do you dislike about the product?
I think the pricing is quite costly in India, but the features are really good.
What problems is the product solving and how is that benefiting you?
It removes the manual process and produces high-quality work.
Streamlined Sales Processes with Powerful CRM Features
What do you like best about the product?
I like how Salesforce Sales Cloud provides a centralized view of customer and sales data, making it easy to track leads, opportunities, and activities in one place. This centralization improves visibility and accountability. The dashboards and reports are especially useful for monitoring performance and forecasting. I also appreciate the automation features, which help reduce manual work and save time. Overall, the platform supports better decision-making and smoother collaboration across teams.
What do you dislike about the product?
One area that could be improved is usability, as the interface can feel complex and overwhelming for new users. Some features require extensive customization or admin support, which can slow things down. Reporting and dashboards, while powerful, can also be time-consuming to set up, and performance may lag when handling large volumes of data.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud for managing leads, tracking opportunities, and centralizing customer data. It streamlines sales processes, enhances pipeline visibility, and supports better decision-making. The dashboards and automation features save time and improve collaboration across teams.
Integration Prowess with a Few Data Management Hiccups
What do you like best about the product?
I like Salesforce Sales Cloud's integration with HubSpot since all the data from HubSpot syncs to Salesforce smoothly. It's really convenient to have all contacts from a marketing campaign synced, allowing me to see each contact's campaign history. The data syncing for contacts and their organization is seamless, making it easier for sales and marketing teams to get campaign-enrolled contact data in Salesforce. Additionally, the ability to check if a contact is a lead or a contact and view associated campaigns is very helpful.
What do you dislike about the product?
I don't like that duplicate accounts happen quite regularly in Salesforce Sales Cloud when a new contact is added. It sometimes doesn't associate with the already created account but creates a new one for the same organization, leading to having duplicate accounts of a single company. This results in multiple accounts for the same company, and when new contacts come in, they get divided among these accounts. This division means that some contacts go to one account and some to another, which becomes confusing when opportunities are linked only to one of these accounts. Also, the initial setup wasn't very easy due to a lot of data migration.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage multiple deals, campaigns, and reports for my sales team. It solves the problem of maintaining a detailed database of the entire sales funnel, tracking which opportunity is at what stage, and integrates communications and details like order form delivery and account size.
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