Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
User-Friendly Experience with No Downsides
What do you like best about the product?
User friendly and easy to configure.Good for reporting
What do you dislike about the product?
Data duplication new to manage better and need more color conditioning
What problems is the product solving and how is that benefiting you?
Opportunity and lead management for salespeople
A backbone system
What do you like best about the product?
Sales cloud is helping us track our opportunities and interactions, and to become an aggregator of all the various data points for further reporting and insights.
What do you dislike about the product?
I wish there’s a “save as draft” button!
What problems is the product solving and how is that benefiting you?
Sales Cloud is helping us keep track of of the status of all of our opportunities.
Great for Retailer Management, But Needs Customization for CPG Distribution
What do you like best about the product?
Helps manage retailer relationships and track distributor performance effectively. The reporting tools provide visibility into channel sales and promotional activities across our network.
What do you dislike about the product?
It’s built more for direct B2B sales than CPG distributor models. Requires significant customization to track indirect sales channels and retail execution properly.
What problems is the product solving and how is that benefiting you?
It centralizes our distributor and retailer account information, eliminating scattered spreadsheets. This gives our field teams better visibility into account history, orders, and promotional calendars, helping us coordinate trade marketing activities more effectively across regions.
Great for Lead Tracking and Reporting, but List Views Need Improvement
What do you like best about the product?
Mainly the lead and opportunity tracking and the data captured throughout the process which I can then easily turn into customised reports and dashboards, this makes running BAU and progressing in real-time work forwards.
What do you dislike about the product?
The list views are quite rigid and aren't searchable through the search function. It would be ideal to have similar functionality and editability to an excel spreadsheet within the list view
What problems is the product solving and how is that benefiting you?
Aside from the obvious CRM functionality, we're leveraging each build to capture more data and automate processes as much as possible. We were not able to do this in our previous code heavy platform
Flexible Sales Process Customization Integrated with Product Development
What do you like best about the product?
One of the standout features is the high level of flexibility it offers for customizing the sales process, which we were able to integrate seamlessly with our product development workflow.
What do you dislike about the product?
There are some issues with lead management and importing. We require the ability to add customized fields and to initiate processes automatically after a lead is created.
What problems is the product solving and how is that benefiting you?
Before we started using Salesforce, we didn't have a CRM or a structured sales process in place.
Streamlined Client Management with Salesforce Sales Cloud
What do you like best about the product?
I appreciate how Salesforce Sales Cloud helps manage a large-scale client base efficiently and determine client priorities, which significantly benefits our organization. I find features like out-of-the-box opportunities, activities, and Chatter incredibly useful for our needs.
What do you dislike about the product?
Na
What problems is the product solving and how is that benefiting you?
It's helping us manage a large scale client base and determining client priorities to work with.
Wonderful System
What do you like best about the product?
All my business data in one place, I have everything with me.
What do you dislike about the product?
Performance and Useability could be improved for the future.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps us centralize all customer and opportunity data in one place, which makes pipeline tracking and forecasting much easier.
Salesforce Salescloud Review
What do you like best about the product?
This tool enables the sales team to keep track of their meetings, notes, and opportunities.
What do you dislike about the product?
The user interface could use an update to make navigation simpler and reviewing content more straightforward.
What problems is the product solving and how is that benefiting you?
We require a CRM system to manage customer data and monitor sales opportunities.
Great Insights and Reporting, but Handoff Process Needs Improvement
What do you like best about the product?
Deep insights, intuitive reporting allow the sales team to stay on top of their pipeline
What do you dislike about the product?
Handoff between our channel and sales team between leads and opps is sometimes challenging
What problems is the product solving and how is that benefiting you?
Keeps track of our pipeline and allows us to do comprehensive look backs as well as future planning
Great Customization, But Steep Learning Curve
What do you like best about the product?
Customization and flexibility. Nearly every aspect can be customized
What do you dislike about the product?
Complexity and learning curve. Can be overwhelming for new users
What problems is the product solving and how is that benefiting you?
Disorganized customer data. Inefficient lead management
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