Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Sales Dream
What do you like best about the product?
I like flow and triggers, reports and dashbard
What do you dislike about the product?
Aura component and called flow into Aura components is litle complex
What problems is the product solving and how is that benefiting you?
Problem is team member is don't know about others member status , solution is shared activity history
Great for Sales Tracking, but Takes Time to Learn
What do you like best about the product?
As someone in inside sales, I rely on Salesforce daily to track leads, log calls, and manage follow-ups. The best part is how customizable it is, the dashboards, reports, and automations make it easier to prioritize tasks and stay organized.
Integrations with email and dialers save time, and it's great for seeing where deals are in the pipeline at a glance.
Most helpful aspect:
Lead and opportunity tracking tied with task reminders that keep me on top of my day without juggling multiple tools.
Integrations with email and dialers save time, and it's great for seeing where deals are in the pipeline at a glance.
Most helpful aspect:
Lead and opportunity tracking tied with task reminders that keep me on top of my day without juggling multiple tools.
What do you dislike about the product?
It's not very user-friendly at first. Without proper onboarding, it's easy to miss features or use the system inefficiently. Even small changes often need admin support. The layout can feel clunky and slow, especially when switching between tabs or looking up past activities.
Least helpful aspect:
The interface and navigation can slow down workflow and isn't always intuitive for fast-paced sales roles.
Least helpful aspect:
The interface and navigation can slow down workflow and isn't always intuitive for fast-paced sales roles.
What problems is the product solving and how is that benefiting you?
Salesforce helps centralize all our prospect and customer data, which streamlines planning and follow-up. I can easily forecast based on deal stages, identify stalled leads, and plan outreach accordingly. It also makes team visibility better so managers can see where support is needed, and I can align my daily tasks with broader sales goals.
It brings structure to sales planning by letting me work smarter, not harder by focusing on high-potential deals and tracking performance in real time.
It brings structure to sales planning by letting me work smarter, not harder by focusing on high-potential deals and tracking performance in real time.
Currently we are not using, we have taken the demo only
What do you like best about the product?
Powerful Reporting and Dashboards, Activity and Task Automation
What do you dislike about the product?
Customization Requires Technical Expertise
What problems is the product solving and how is that benefiting you?
The Salesforce mobile app is widely used across your organization, offering access to dashboards and reports on the go. This is especially useful for field teams and executives who need real-time insights
Salesforce is the sales core you're missing
What do you like best about the product?
Salesforce has proved to be really useful in maintaining a good and healthy pipeline, helping us salespeople to keep things clean and on sight, adding the its ease of use and implementation/integration with Apollo and SalesNav.
What do you dislike about the product?
I think we could benefit from more dropdown menus to make the interface cleaner and friendlier to the eye.
What problems is the product solving and how is that benefiting you?
Is helping me track all accounts history to avoid misunderstanding with other SDRs and SAs
Great CRM with a lot of possibilities
What do you like best about the product?
I really like clean view, cooperation with team, all information in one place
What do you dislike about the product?
Sometimes is hard to delete duplication, because software do not find them
What problems is the product solving and how is that benefiting you?
We are a global company. We can easily track the lead journey, opportunities etc.
good CRM software
What do you like best about the product?
It is nice cloud software that can be easy to use and implementation in my daily work of support and sales, easy to integrate and customer support also good.
What do you dislike about the product?
As of now i did not find any thing that can be not usable in my environment.
What problems is the product solving and how is that benefiting you?
Day by day deals and support for my organizations
A Powerful CRM Platform That Drives Productivity and Customer Success
What do you like best about the product?
I’ve been using Salesforce for over two years in a mid-sized sales organization, and it’s become an indispensable tool for managing customer relationships, tracking sales pipelines, and collaborating across teams. While there’s a learning curve, the benefits are undeniable once everything is properly set up.
My favorite aspect of Salesforce is its flexibility and depth. Being able to tailor fields, workflows, dashboards, and reports to the exact business needs we have is strong. It's not a CRM — it's a whole platform that you can mold to your business processes.
The most valuable feature is the real-time visibility it gives us into our sales pipeline. It is simple for managers to monitor team performance, and sales reps can monitor their leads, opportunities, and follow-ups without anything slipping through the cracks. Integration with applications like Outlook, Slack, and DocuSign also simplifies day-to-day work.
Some key upsides include improved team collaboration, better data-driven decision-making, and higher efficiency in customer engagement. With centralized data and automation tools like Process Builder and Flow, we’ve saved hours in manual work and reduced human error.
My favorite aspect of Salesforce is its flexibility and depth. Being able to tailor fields, workflows, dashboards, and reports to the exact business needs we have is strong. It's not a CRM — it's a whole platform that you can mold to your business processes.
The most valuable feature is the real-time visibility it gives us into our sales pipeline. It is simple for managers to monitor team performance, and sales reps can monitor their leads, opportunities, and follow-ups without anything slipping through the cracks. Integration with applications like Outlook, Slack, and DocuSign also simplifies day-to-day work.
Some key upsides include improved team collaboration, better data-driven decision-making, and higher efficiency in customer engagement. With centralized data and automation tools like Process Builder and Flow, we’ve saved hours in manual work and reduced human error.
What do you dislike about the product?
The interface can be clunky at times, especially Classic view or heavy data that you're working with. Even in Lightning Experience, there are some areas that take too many clicks to do something as simple as it should be. And on top of that, you often need a Salesforce admin to perform something that should be pretty straightforward.
The most useless aspect is perhaps how hard it is to get the most value out of the platform without sufficient training. New users can be in wonder, and the documentation, as thorough as it is, isn't necessarily clear-cut. Additionally, some of the default features are surprisingly limiting unless you pay for add-ons.
The biggest drawback is cost — licenses, add-ons, and third-party tools add up quickly. And performance can sometimes be glacial with large datasets or complex reports. And although the platform is powerful, it does tend to require its own specialized team to handle and maintain in an adequate manner.
The most useless aspect is perhaps how hard it is to get the most value out of the platform without sufficient training. New users can be in wonder, and the documentation, as thorough as it is, isn't necessarily clear-cut. Additionally, some of the default features are surprisingly limiting unless you pay for add-ons.
The biggest drawback is cost — licenses, add-ons, and third-party tools add up quickly. And performance can sometimes be glacial with large datasets or complex reports. And although the platform is powerful, it does tend to require its own specialized team to handle and maintain in an adequate manner.
What problems is the product solving and how is that benefiting you?
Salesforce addresses the issue of scattered customer information and disparate communication. It brings all interactions, tasks, and customer records into one location, enhancing internal alignment as well as client experience. This results in more effective follow-ups, improved relationships, and greater deal conversion rates.
It's allowing us to automate sales processes, eliminate manual admin tasks, and enhance forecasting. From a business viewpoint, it allows us to make more strategic decisions through the use of real-time data, keeps us consistent in managing customer relationships, and allows for scaling without compromising control over our operations.
It's allowing us to automate sales processes, eliminate manual admin tasks, and enhance forecasting. From a business viewpoint, it allows us to make more strategic decisions through the use of real-time data, keeps us consistent in managing customer relationships, and allows for scaling without compromising control over our operations.
Great Software
What do you like best about the product?
The Salesforce Sales Cloud has been tremendously helpful in my company's sales tracking information. It's super easy to learn the software and to run it by yourself.
What do you dislike about the product?
Nothing at this time has been an issue for me in using this software.
What problems is the product solving and how is that benefiting you?
Having the assistance of a software that helps in not only planning our sales strategy but also helps in keeping up with our performance is very rewarding.
SFDC MC review
What do you like best about the product?
Pipeline visibility and automation. Ease of use!
What do you dislike about the product?
Clunky UI and slow load times. Sometimes problematic.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps solve key problems around sales process inefficiency, lack of visibility into pipeline performance, and poor data organization. By centralizing customer data, automating routine tasks, and providing real-time reporting, it enables sales teams to work more efficiently and focus on closing deals. For me, the biggest benefit is having a single source of truth for all sales activity, which improves forecasting accuracy and team collaboration.
Salesforce can make you money on process
What do you like best about the product?
That we can integrate to Apollo for our CRM and use Salesforce for our scheduling
What do you dislike about the product?
I don't think Salesforce delivers the depth and breadth of information that Apollo does.
What problems is the product solving and how is that benefiting you?
Automation and tracking of scheduled events enables us to close/won, schedule and keep on selling while
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