Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Love IT
What do you like best about the product?
I love using the entire platform and it give me the big opportunity to for data.
What do you dislike about the product?
I have no specific to address the regarding dislike so far.
What problems is the product solving and how is that benefiting you?
It stores data information regarding nonprofit programs.
Amazing, Groundbreaking CRM
What do you like best about the product?
I have been using Salesforce Sales Cloud for the past 5 years. I can vouch for its effectiveness and tech stack. Sales Cloud has many inbuilt features which make it very easy to use and effective for Sales people. The Lead to Opportunity Management and tracking, Account- Contact relationship easily makes itone the of the best CRM's around. There are many unique features like Opportunity Splits, Pipeline Management, Lead Conversion, Lead Scoring which are great drivers of sales. It is also very user friendly and easy to use for non tech people.
Moreover, Salesforce has a wonderful and stable tech stack this enables us to extend its features using Flows, Apex triggers, Asynchronous Apex. A lot of the salesforce automation is declarative like flows, formulas, permission sets, this makes it easy for people with no coding knowledge to also extend its features. I have personally seen millions of records being stored and updated within Sales Cloud with no data being compromised whatsoever.
Salesforce customer support is helpful and quite responsive. Their account executives are also enthusiastic and helpful.
It can also be integrated effectively with various popular payment gateways like Stripe, PayPal etc. Moreover, now with Agentforce being added to Salesforce Sales Cloud there is more AI magic waiting to happen.
Moreover, Salesforce has a wonderful and stable tech stack this enables us to extend its features using Flows, Apex triggers, Asynchronous Apex. A lot of the salesforce automation is declarative like flows, formulas, permission sets, this makes it easy for people with no coding knowledge to also extend its features. I have personally seen millions of records being stored and updated within Sales Cloud with no data being compromised whatsoever.
Salesforce customer support is helpful and quite responsive. Their account executives are also enthusiastic and helpful.
It can also be integrated effectively with various popular payment gateways like Stripe, PayPal etc. Moreover, now with Agentforce being added to Salesforce Sales Cloud there is more AI magic waiting to happen.
What do you dislike about the product?
The mobile app is not very effective. This is something which needs to be looked into, various bugs exist. Dynamic lists applied to the Sales Cloud platform don't show up on the mobile app. Also, with every version pushed by Salesforce the way the mobile app reacts, and relays changes becomes different and unpredictable.
What problems is the product solving and how is that benefiting you?
It helps us track sales leads, follow up with them, convert them. Ensure the Opportunity is fulfilled and not lost. We also use Salesforce to send out promotional emails and SMS (using SMS converse magic 3rd party AppExchange app) to prospective leads and clients.
Intuitive and organized
What do you like best about the product?
That you can personalize your menu and you can filter a lot of information.
What do you dislike about the product?
Sometimes it seems that it takes some time to load, besides that nothing.
What problems is the product solving and how is that benefiting you?
Organizing our ticketing system and helping us keep track of our clients and their needs. Plus making our dealines more accurate.
Salesforce
What do you like best about the product?
Salesforce Sales Cloud stands out for its customizability, scalability, and powerful sales tools. It offers advanced automation, AI-powered insights (Einstein), strong reporting, and seamless integration with other tools. It’s great for businesses of any size that want a flexible, data-driven CRM that grows with them.
What do you dislike about the product?
Here’s what some people often find challenging about Salesforce Sales Cloud:
Cost: It can get expensive quickly, especially with add-ons and extra users.
Complexity: The platform has a steep learning curve and can feel overwhelming for new users.
Customization Requires Expertise: To unlock its full potential, you often need skilled admins or developers.
Sometimes Over-Engineered: For smaller businesses, it might feel like more than what’s needed.
Performance: Large data volumes or complex automations can sometimes slow things down.
Cost: It can get expensive quickly, especially with add-ons and extra users.
Complexity: The platform has a steep learning curve and can feel overwhelming for new users.
Customization Requires Expertise: To unlock its full potential, you often need skilled admins or developers.
Sometimes Over-Engineered: For smaller businesses, it might feel like more than what’s needed.
Performance: Large data volumes or complex automations can sometimes slow things down.
What problems is the product solving and how is that benefiting you?
Problems it solves:
Disorganized Customer Data: Centralizes all customer info in one place, so nothing slips through the cracks.
Manual, Repetitive Tasks: Automates workflows and follow-ups to save time and reduce errors.
Lack of Sales Visibility: Provides real-time dashboards and reports for accurate pipeline and performance tracking.
Poor Sales Forecasting: Uses data-driven insights and AI (Einstein) to improve forecast accuracy.
Inefficient Collaboration: Enables team communication and document sharing within the platform.
Inconsistent Sales Processes: Standardizes processes and best practices across teams with customizable workflows.
Limited Mobility: Offers a mobile app so reps can access info anytime, anywhere.
Disorganized Customer Data: Centralizes all customer info in one place, so nothing slips through the cracks.
Manual, Repetitive Tasks: Automates workflows and follow-ups to save time and reduce errors.
Lack of Sales Visibility: Provides real-time dashboards and reports for accurate pipeline and performance tracking.
Poor Sales Forecasting: Uses data-driven insights and AI (Einstein) to improve forecast accuracy.
Inefficient Collaboration: Enables team communication and document sharing within the platform.
Inconsistent Sales Processes: Standardizes processes and best practices across teams with customizable workflows.
Limited Mobility: Offers a mobile app so reps can access info anytime, anywhere.
The most scalable and highly customizable platform for enterprise sales management.
What do you like best about the product?
The core strength is the platform's ability to be customized and scaled to fit any unique sales process. We value the real-time reporting and forecasting tools, which give us a 360-degree view of our pipeline health and allow management to make data-driven decisions quickly. The huge marketplace of third-party integrations ensures we can connect it to our entire tech stack.
What do you dislike about the product?
The biggest downside is the steep learning curve and complexity, which can overwhelm new users and lead to poor adoption without extensive, ongoing training. Additionally, the platform is very expensive, and the true cost is often hidden in required add-ons, premium support tiers, and the need for dedicated administrator resources.
What problems is the product solving and how is that benefiting you?
Streamlined Sales Cycle: By enforcing a standard Sales Path and automating routine administrative tasks (like lead assignment and follow-up alerts), our sales representatives now spend less time on data entry and more time engaging with customers, which has directly led to faster deal closures.
Data Centralization and Visibility: The platform acts as a single source of truth for all customer and pipeline data. This benefits management by providing real-time dashboards and reports on pipeline health, lead conversion rates, and team performance, allowing us to make more accurate revenue forecasts and coach our sales team effectively."
Data Centralization and Visibility: The platform acts as a single source of truth for all customer and pipeline data. This benefits management by providing real-time dashboards and reports on pipeline health, lead conversion rates, and team performance, allowing us to make more accurate revenue forecasts and coach our sales team effectively."
Efficient and time saving
What do you like best about the product?
The fact I can set tasks and meetings so i can use it like a calander
What do you dislike about the product?
some people have different versions in our office
What problems is the product solving and how is that benefiting you?
organisation - it means i have less stress in my day to day work life and its just one place where i can put all the information rather than lots of servers
Usage analysis
What do you like best about the product?
Customization of fields and UX interface
What do you dislike about the product?
What I don't like about Salesforce Sales Cloud is that the platform, although very comprehensive, can be a bit complex for simple day-to-day activities. Some functions require many clicks or long paths to reach the desired action, which can impact work agility. Additionally, the initial learning curve is relatively steep, so it can be challenging for beginners.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud is helping to centralize and organize all customer and opportunity information in one place. This makes it easier to track the sales funnel, prioritize leads, and automate repetitive tasks. For me, the biggest benefit is having more visibility into each stage of the sales process and being able to make data-driven decisions, which increases my productivity and improves customer relationships.
Powerful CRM Platform with Room for Customization
What do you like best about the product?
Easy of use and helps a lot to keep a track on my leads, emails and opportunities. Learning curve during my initial days is also very minimal. Another best part is integration with other tools that we have in side the organization. Highly customizable dashboards for better better tracking.
What do you dislike about the product?
Requires Admins help, even for small changes. Support response can be slightly slower during peak hours.
What problems is the product solving and how is that benefiting you?
Unified customer view, pipeline visibility, process automation, cross team collaboration and scalability with our sales team.
Organization data , saving time with reporting salesforce
What do you like best about the product?
I like the fact that I can save my time, track my work and use for another day
easy to use
easy to use
What do you dislike about the product?
The features are so many, there is nothing I dislike in terms of my data and reporting
What problems is the product solving and how is that benefiting you?
The efforts are minimized, and my time is saved and can boast my speed
BEST CRM AND SALES MANAGEMENT SOFTWARE
What do you like best about the product?
the best part about sales force is the existence of data management , sales , marketing and business vision
What do you dislike about the product?
i dont dislike anything because it has best integration with easiet gui
What problems is the product solving and how is that benefiting you?
it has helped me maintain data , run marketing , manage my sales and stratergy with best gui and features
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