Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Salesforce Maps Review
What do you like best about the product?
It is one of the best location-based intelligence tools in the market. It is so easy to use and simple to implement. I use it frequently on a weekly basis. It has some great features like data visualization, sales route optimization, heat maps, etc. They do provide good customer support.
What do you dislike about the product?
I have been using it and liking it a lot. I have nothing to dislike yet.
What problems is the product solving and how is that benefiting you?
Live tracking and scheduling of customers has become easy and efficient, saving me a lot of time and effort. Heat maps have helped immensely to identify regions with untapped sales potential. It has enhanced our yearly sales numbers.
Improved Lead Management, Boosted ROI
What do you like best about the product?
Salesforce Sales Cloud effectively organizes and prioritizes leads, preventing me from missing important opportunities. It significantly increases my ROI, providing peace of mind regarding lead management.
What do you dislike about the product?
I found the initial setup of Salesforce Sales Cloud quite difficult. I had to hire a Salesforce admin to manage automations, page layouts, and the processes of opportunities and leads. This indicates a challenging learning curve and complexity in configuration for new users without specialized knowledge.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to focus on important leads, increasing my ROI significantly and eliminating worries about lead management.
Easy to use and very helpful for managing sales
What do you like best about the product?
It makes it easy to track all leads, accounts, and opportunities in one place. I like that it gives a clear view of the sales pipeline and helps in managing customer interactions. The dashboards and reports are also useful to understand progress quickly.
What do you dislike about the product?
Sometimes it feels a little complicated with too many features, and it can take time to learn everything. The speed can also be slow at times, especially when there is a lot of data.
What problems is the product solving and how is that benefiting you?
It helps me keep all customer information, deals, and activities organized in one place. I don’t have to depend on multiple tools or manual tracking anymore. This saves time, reduces errors, and makes it easier to follow up with customers and close deals faster.
Sales cloud allows us to keep accounts clean, and respond in real time with AI Agents.
What do you like best about the product?
It allows us to have AI Agents to react quicker, and more efficiently to inbound prospecting requests. I like that we can customize it as well.
What do you dislike about the product?
I wish it was a bit easier to use. Not everything is in the place you might anticipate it being in.
What problems is the product solving and how is that benefiting you?
We can track inbound/outbound efforts on the dashboard, and use it for coaching/training purposes.
Best software for data management
What do you like best about the product?
You can add all the information, is easy to find everything, is my daily tool for work, and I used with everything I do on a daily basis
What do you dislike about the product?
Some features could be in better places, so it could be more intuitive
What problems is the product solving and how is that benefiting you?
The most complete data base, to add all the information needed for future references, so you don´t have to search on different places
Marketing Manager who implement salesforce solutions.
What do you like best about the product?
It connects smoothly with marketing tools, analytics platforms, and external apps, making it easy to orchestrate customer journeys end-to-end.
The platform allows tailoring objects, workflows, and dashboards to different business needs without losing control.
Having a single source of truth for leads, opportunities, and accounts makes alignment between marketing and sales much easier.
Sales Cloud provides solid workflow automation (tasks, approvals, alerts) that reduce manual work and speed up follow-ups.
The platform allows tailoring objects, workflows, and dashboards to different business needs without losing control.
Having a single source of truth for leads, opportunities, and accounts makes alignment between marketing and sales much easier.
Sales Cloud provides solid workflow automation (tasks, approvals, alerts) that reduce manual work and speed up follow-ups.
What do you dislike about the product?
Configuration and maintenance often require heavy admin support or external consultants, which slows down agility.
Cost: Licensing and add-ons get expensive quickly, especially for large teams.
The interface can feel overwhelming for sales reps; without strong enablement, adoption tends to lag.
While flexible, out-of-the-box reports aren’t always enough; advanced insights often require additional BI tools.
Cost: Licensing and add-ons get expensive quickly, especially for large teams.
The interface can feel overwhelming for sales reps; without strong enablement, adoption tends to lag.
While flexible, out-of-the-box reports aren’t always enough; advanced insights often require additional BI tools.
What problems is the product solving and how is that benefiting you?
Automates workflows and repetitive tasks.
Centralizes all customer information in one place.
Tracks leads, opportunities, and deals effectively.
Provides AI-powered insights and accurate forecasts.
Centralizes all customer information in one place.
Tracks leads, opportunities, and deals effectively.
Provides AI-powered insights and accurate forecasts.
Comprehensive CRM with powerful features and great scalability
What do you like best about the product?
Salesforce Sales Cloud is extremely powerful when it comes to managing leads, opportunities, and customer relationships. The 360-degree view of customers, customizable dashboards, and automation of sales workflows make it a very efficient tool for daily operations. I also appreciate the integration capabilities with third-party applications and the ability to scale as business needs grow.
What do you dislike about the product?
The platform can feel overwhelming at first due to the vast number of features, and it requires some training to use effectively. The pricing can also be high for smaller businesses. However, once properly set up, it delivers great value and efficiency.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps us streamline customer relationship management, track sales opportunities, and improve lead conversions. It eliminates manual follow-ups by automating workflows and reminders, ensuring no opportunity is missed. With its analytics and reporting tools, it provides clear visibility into sales performance, helping us make data-driven decisions. Overall, it has improved both productivity and customer satisfaction.
Great CRM for
What do you like best about the product?
Simple integration with other services/solutions, easy to learn as an IC, reporting can be created on the fly as needed.
What do you dislike about the product?
Can be overly architectured if unskilled Ops team members are left to their own devices.
What problems is the product solving and how is that benefiting you?
It allows me to manage all details and context related to opportunities for existing and prospective clients in one place.
Salesforce Sales Cloud is the best Sales 360 cloud based solution in the market
What do you like best about the product?
It has a completed 360 view related to the complete Sales process
What do you dislike about the product?
No, there is such thing to dislike about the Salesforce Sales Cloud
What problems is the product solving and how is that benefiting you?
Sales cloud has all the relevant objects already setup for the quick start also it has tools like Flows and Processes to start the journey without too much code.
a great integration of all my daily tasks
What do you like best about the product?
Is the platform I open first thing in the morning and the last I close in the afternoon. I check my sales, my client's info, feedback on each meeting, useful information on every aspect of my business. It is very easy to use and it integrates perfectly with other platforms. Customer support is easy to access, they are friendly and fast. I use salesforce everyday, it more than my notbook or my agenda, is mi assitent
What do you dislike about the product?
There are some integrations with macropoint that sometimes don't get the write info, the macropoint confuses the truck and trailer number with the cellphone number, so is unable to track. It does not happen all the time thou
What problems is the product solving and how is that benefiting you?
it helps me and my company to have all the info in one place. All the customer data, feedback on each interaction, sales, opportunities and more. The dashboards allow all the users to know how the day and month is going in real time.
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