Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Great tool
What do you like best about the product?
The control of sales and the sales process itself is maintained
What do you dislike about the product?
for the moment it is a very practical tool
What problems is the product solving and how is that benefiting you?
I centralize the information of clients, leads, the sales process, sales projection
Salesforce is one of the most powerful and versatile CRM platforms available today.
What do you like best about the product?
It helps our sales and service teams plan smarter routes, optimize travel time, and focus on the right accounts. The geo-visualization makes territory management much easier, while features like live tracking and mobile access allow field reps to be more efficient on the go. Overall, it improves productivity, reduces travel costs, and ensures better customer engagement.
What do you dislike about the product?
What I dislike about Salesforce Maps is that while it’s powerful, it can feel a bit complex at first. The initial setup and configuration require time and training, especially for new users. Licensing costs can also be on the higher side for smaller teams. Additionally, when working in areas with limited connectivity, mobile performance can be impacted.
What problems is the product solving and how is that benefiting you?
Salesforce Maps helps us solve the challenge of efficiently managing field sales and service operations. Before, route planning and territory assignments were manual and time-consuming, often leading to wasted travel time and missed opportunities. With Salesforce Maps, we can:
Optimize routes for field reps, reducing travel time and fuel costs.
Optimize routes for field reps, reducing travel time and fuel costs.
Game changer and powerful CRM platform
What do you like best about the product?
After using this CRM it boosts my productivity and simplifies customer management.
It helps me stay organized and close my deal faster.
Simple to manage from leads to reports.
I would say this is best and easy to use software.
It helps me stay organized and close my deal faster.
Simple to manage from leads to reports.
I would say this is best and easy to use software.
What do you dislike about the product?
Interface is little complex other wise this is best.
What problems is the product solving and how is that benefiting you?
It gives me clear reports to understand my performance and helps me to make better decisions.
It saves a lot of time of mine because it also helps me to track leads.
It saves a lot of time of mine because it also helps me to track leads.
CRM to manage sales
What do you like best about the product?
It helps me keep all my customer details, leads, and deals in one place. I can easily check where each deal is in the pipeline and share updates with my team. The reports and dashboards make it simple to see sales performance without doing extra manual work
What do you dislike about the product?
It can feel a bit complex at the start. There are so many options and settings that it takes some time to get used to. Also, making changes or customizing things sometimes needs help from an admin or expert, which slows things down
What problems is the product solving and how is that benefiting you?
everything is in one place I can see the full history of interactions with a customer, set reminders, and automate tasks.
Salesforce Review: Features, Functionality, and Fit
What do you like best about the product?
What I like best about Salesforce Sales Cloud is its ability to bring everything into one place—leads, opportunities, accounts, and customer interactions—making it much easier to manage the entire sales cycle. The platform is highly customizable and scalable, which means it can adapt to different business needs while growing alongside the organization. Its automation features save a lot of time by handling repetitive tasks like lead assignments and follow-ups, while the reporting and real-time dashboards provide clear visibility into pipeline health and sales performance. On top of that, the mobile app and integrations with tools like Slack and marketing platforms make collaboration seamless and keep the team productive, even on the go.
What do you dislike about the product?
What I dislike about Salesforce Sales Cloud is that while it’s a powerful platform, it can feel overly complex and sometimes overwhelming to navigate, especially for new users. The level of customization available is a strength, but it also means setup and ongoing configuration often require dedicated admin support or technical expertise, which can be costly. The user interface, though improved over time, isn’t always intuitive, and simple tasks can take multiple clicks. Additionally, the platform can become expensive as more features, add-ons, and integrations are needed, which may not be ideal for smaller businesses. Lastly, reporting, while robust, can have a steep learning curve, and running advanced reports isn’t always straightforward without proper training.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud is helping solve the challenge of scattered customer data by centralizing all leads, opportunities, accounts, and interactions in one place, which makes it easier to manage relationships and track progress across the entire sales cycle. It reduces the time spent on manual administrative tasks through automation of workflows, follow-ups, and lead assignments, allowing sales teams to focus more on selling. The platform also solves visibility issues by providing real-time dashboards and reporting, enabling accurate forecasting and better decision-making. With mobile access and integrations with other tools, it helps keep the team connected and productive from anywhere. Overall, these benefits translate into improved efficiency, stronger collaboration, and more predictable revenue growth.
Use daily as Sales Executive to manage leads, track opportunities and close deals.
What do you like best about the product?
I like that Salesforce Sales Cloud keeps my pipeline organized and easy to follow. I can see exactly where each deal stands, track client interactions and set reminders so nothing slips through the cracks. The dashboards give me quick visibility into my progress toward quota, which helps me stay focused on the right opportunities.
What do you dislike about the product?
The platform is powerful, but can feel overwhelming. With so many features and customization options, it takes extra time (and often help) to set up what I actually need. I sometimes get slowed down by the number of steps required before I can move forward with a task or update a record.
What problems is the product solving and how is that benefiting you?
Before Salesforce my company relied on spreadsheets to track leads and deals, which made it easy for things to slip through the cracks. Sales Cloud solves that by keeping everything in one place with clear reminders and pipeline visibility. As a result, I can prioritize better, followup on time and close deals more consistently.
Best and easy to use, most reliable user interface
What do you like best about the product?
Saving the required data in the way you want and most reliable to find the details you saved when needed
What do you dislike about the product?
The only thing which needs to be updated with time is the security.
What problems is the product solving and how is that benefiting you?
The best thing it is doing is keeping record of data with easy access when required
Comprehensive CRM Tool That Scales with Business
What do you like best about the product?
The best part about Salesforce Sales Cloud is how it centralizes all customer and sales data in one place. I like that I can easily track leads, opportunities, and deals without switching between multiple tools. The dashboards and reports are very detailed, which helps in forecasting and tracking team performance. The automation features also save a lot of manual effort—like reminders for follow-ups and automated workflows. It really helps in keeping the sales process structured and organized.
What do you dislike about the product?
The main drawback of Salesforce Sales Cloud is that it can feel overwhelming at first. The interface has a lot of menus and options, which makes the learning curve steep for new users. Sometimes it takes multiple clicks to perform a simple task, and customizing reports can be a bit complicated without prior training. Also, the cost can add up quickly, especially for smaller teams who may not use all the advanced features.
What problems is the product solving and how is that benefiting you?
“Salesforce Sales Cloud is helping us streamline the entire sales process by keeping all customer information, leads, and opportunities in one place. Earlier, it was difficult to track who followed up with which client, but now everything is visible in the system. The reminders and task automation make sure no deal is missed because of a forgotten follow-up. Reporting and forecasting have also improved a lot, which helps management make better decisions and gives the sales team clarity on their targets. Overall, it saves time, improves collaboration, and increases accountability across the team.”
A powerful tool for our sales team.
What do you like best about the product?
Its robust reporting and analytics capabilities are a game-changer for tracking our performance.
The ability to customize everything to our specific workflow is a huge plus.
I love how all our customer data is in one place, making it easy to manage leads and opportunities.
The ability to customize everything to our specific workflow is a huge plus.
I love how all our customer data is in one place, making it easy to manage leads and opportunities.
What do you dislike about the product?
The user interface can feel outdated and a bit overwhelming with so many features.
It's a very expensive solution, especially for a smaller business.
Setting it up and getting everyone trained on it took a lot of time and effort.
It's a very expensive solution, especially for a smaller business.
Setting it up and getting everyone trained on it took a lot of time and effort.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves the problem of scattered customer information and disorganized sales processes. It centralizes all our customer data, from initial contact to closed deals, so everyone on the sales team is on the same page. This helps us work faster and smarter, leading to more deals and better customer relationships.
Streamlined Field Operations with Salesforce Maps
What do you like best about the product?
Helps optimize routes and improve customer visit planning.Real time location insights.Enhance decision making.
What do you dislike about the product?
For some additional feature to use purchase additional licenses requires.
What problems is the product solving and how is that benefiting you?
Helps in inefficient route planning and also in scattered customer data.Salesforce map search with keyword intelligence make whole address saved easily on salesforce field.
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