Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Salesforce Review
What do you like best about the product?
Being able to keep all of my notes in one organized location. I also can set reminders to keep me on track.
What do you dislike about the product?
My instance does glitch at times which will cause me to need to exit the application. When I return, I've lost the work. This doesn't happen often but it's inconvenient when it does.
What problems is the product solving and how is that benefiting you?
Salesforce helps me stay organized throughout my deal sales cycles. It also reminds me when I need to complete certain tasks. Lastly, it allow leadership visibility into my sales process so that I don't have to be micromanaged.
Service Support and Cost Management
What do you like best about the product?
service support
Cost Management
Easy to access
Cost Management
Easy to access
What do you dislike about the product?
Everything seems to be fine once I start using it so can’t say
What problems is the product solving and how is that benefiting you?
Create record
Good for device management
Easy to access for daily operations
Good for device management
Easy to access for daily operations
A Powerful, Customizable Sales Command Center
What do you like best about the product?
One of the best things about Salesforce Sales Cloud is how it brings everything about your sales process into one place — leads, accounts, contacts, opportunities, activities — and makes it easy for a sales team to track and act on them.
A few standout benefits:
Customizability – You can tailor it to your company’s exact sales process with custom fields, workflows, and automation.
Automation & AI – Tools like Salesforce Flow and Einstein AI help automate repetitive tasks, score leads, and even suggest next best actions.
Reporting & Dashboards – Real-time, visual insights into pipeline, revenue forecasts, and rep performance.
Integration – Plays nicely with marketing, service, and third-party tools, so your data is never siloed.
Collaboration – Features like Chatter and in-record collaboration keep the sales team aligned without messy email threads.
If I had to sum it up: it’s like giving your sales team a single, super-organized command center that’s always updated and accessible anywhere.
A few standout benefits:
Customizability – You can tailor it to your company’s exact sales process with custom fields, workflows, and automation.
Automation & AI – Tools like Salesforce Flow and Einstein AI help automate repetitive tasks, score leads, and even suggest next best actions.
Reporting & Dashboards – Real-time, visual insights into pipeline, revenue forecasts, and rep performance.
Integration – Plays nicely with marketing, service, and third-party tools, so your data is never siloed.
Collaboration – Features like Chatter and in-record collaboration keep the sales team aligned without messy email threads.
If I had to sum it up: it’s like giving your sales team a single, super-organized command center that’s always updated and accessible anywhere.
What do you dislike about the product?
One drawback of Salesforce Sales Cloud is that while it’s extremely powerful, it can also feel overwhelming — especially for new users.
Some common pain points:
Steep Learning Curve – The sheer number of features, settings, and customization options can be daunting without proper training.
Complex Setup – Configuring it to match your business processes often requires admin expertise or even a dedicated Salesforce consultant.
Cost – Licensing and add-on costs can add up quickly, especially for small to mid-sized businesses.
Performance Lag – In large orgs with a lot of data and heavy automation, it can sometimes run slowly.
Too Many Clicks – Certain tasks require navigating multiple screens, which can be time-consuming.
If I had to summarize: it’s a powerhouse tool, but without the right onboarding and configuration, it can feel more like a maze than a shortcut.
Some common pain points:
Steep Learning Curve – The sheer number of features, settings, and customization options can be daunting without proper training.
Complex Setup – Configuring it to match your business processes often requires admin expertise or even a dedicated Salesforce consultant.
Cost – Licensing and add-on costs can add up quickly, especially for small to mid-sized businesses.
Performance Lag – In large orgs with a lot of data and heavy automation, it can sometimes run slowly.
Too Many Clicks – Certain tasks require navigating multiple screens, which can be time-consuming.
If I had to summarize: it’s a powerhouse tool, but without the right onboarding and configuration, it can feel more like a maze than a shortcut.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves the problem of disconnected sales data and manual, time-consuming processes by centralizing everything in one platform.
For me, the biggest benefits are:
Unified Customer View – All leads, contacts, accounts, and opportunities are in one place, so I don’t have to juggle multiple spreadsheets or systems.
Process Automation – Routine tasks like lead assignment, follow-up reminders, and email sequences run automatically, freeing up time for actual selling.
Data-Driven Decisions – Real-time dashboards and reports make it easy to track pipeline health, forecast revenue, and spot trends early.
Better Collaboration – The whole team can see updates in real time, reducing miscommunication and missed opportunities.
Mobility – Accessing everything from the mobile app means I can work effectively on the go.
In short, it’s helping turn sales from a reactive process into a proactive, insight-driven operation that closes deals faster.
For me, the biggest benefits are:
Unified Customer View – All leads, contacts, accounts, and opportunities are in one place, so I don’t have to juggle multiple spreadsheets or systems.
Process Automation – Routine tasks like lead assignment, follow-up reminders, and email sequences run automatically, freeing up time for actual selling.
Data-Driven Decisions – Real-time dashboards and reports make it easy to track pipeline health, forecast revenue, and spot trends early.
Better Collaboration – The whole team can see updates in real time, reducing miscommunication and missed opportunities.
Mobility – Accessing everything from the mobile app means I can work effectively on the go.
In short, it’s helping turn sales from a reactive process into a proactive, insight-driven operation that closes deals faster.
Worked on sales cloud for clients of diversed industry
What do you like best about the product?
The data model, wotkflows, automations and easy customization capabilities provided by Salesforce
What do you dislike about the product?
It is costly of mid sized Indian customers.
What problems is the product solving and how is that benefiting you?
Managing lead capturing, nututing, converstion. Opportunity management, automated tasks, and reports and dashboards.
Keeps My Sales Pipeline on Track Without the Guesswork
What do you like best about the product?
For me, the biggest plus is visibility. I can see exactly where every deal is in the pipeline, what's moving forward, and what needs follow up. The automation for remainders and task assignments saves a lot of mental load. I also like that i can pull up customer info instantly when i"m on a call, no more scrambling through spreadsheets or email threads. It's easy to use so we are using it daily for managing sales.
What do you dislike about the product?
It's working smoothly but sometimes There are so many features that's easy to get lost if you didn't have it customized for you team.
What problems is the product solving and how is that benefiting you?
Before we used it, tracking deals was all over the place, some in spreadsheets, some in personal notes, some just in our heads. Now it's centralized, so nothing slips through the cracks.
Salesforce for everyone
What do you like best about the product?
What I like best about Salesforce Sales Cloud is its powerful and comprehensive set of tools that streamline the entire sales process. It covers everything from lead and contact management to opportunity tracking and forecasting, all integrated within a single platform. This all-in-one solution reduces the need to switch between multiple tools, making it easier for sales teams to stay focused and efficient.
The centralized nature of Salesforce Sales Cloud helps sales teams stay organized by providing real-time updates on progress and performance. It also fosters better collaboration among team members, allowing them to share insights, track activities, and coordinate efforts seamlessly. This improves overall productivity and helps drive more effective sales outcomes.
The centralized nature of Salesforce Sales Cloud helps sales teams stay organized by providing real-time updates on progress and performance. It also fosters better collaboration among team members, allowing them to share insights, track activities, and coordinate efforts seamlessly. This improves overall productivity and helps drive more effective sales outcomes.
What do you dislike about the product?
Salesforce Sales Cloud can be expensive, especially for small to mid-sized businesses. The pricing typically depends on the number of users and the specific features required, which can quickly add up as the team grows or needs become more complex. This makes it a significant investment that may be challenging for businesses with limited budgets.
In addition to the subscription costs, some advanced customizations or integrations often require the help of specialized consultants or developers. Hiring outside experts to tailor the platform to specific business needs can further increase the overall expenses. For companies without in-house technical resources, this can make implementing and maintaining Salesforce Sales Cloud more costly and time-consuming.
In addition to the subscription costs, some advanced customizations or integrations often require the help of specialized consultants or developers. Hiring outside experts to tailor the platform to specific business needs can further increase the overall expenses. For companies without in-house technical resources, this can make implementing and maintaining Salesforce Sales Cloud more costly and time-consuming.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves the problem of managing complex sales processes by providing a centralized platform where all customer data, leads, opportunities, and communications are organized and accessible in real time. This helps sales teams avoid scattered information across multiple tools and spreadsheets, reducing errors and improving efficiency. By automating routine tasks like data entry, follow-ups, and forecasting, it allows salespeople to focus more on building relationships and closing deals.
The benefits I’ve seen include improved visibility into the entire sales pipeline, enabling better decision-making and more accurate forecasting. With easy access to customer insights and collaboration tools, the team can work together seamlessly, respond faster to opportunities, and personalize their approach. Overall, Salesforce Sales Cloud has helped increase productivity, streamline workflows, and drive higher sales performance.
The benefits I’ve seen include improved visibility into the entire sales pipeline, enabling better decision-making and more accurate forecasting. With easy access to customer insights and collaboration tools, the team can work together seamlessly, respond faster to opportunities, and personalize their approach. Overall, Salesforce Sales Cloud has helped increase productivity, streamline workflows, and drive higher sales performance.
It's easier to navigate now with the new updates
What do you like best about the product?
Salesforce Sales Cloud is widely praised for its ability to streamline and enhance sales processes, offering a comprehensive suite of tools that helps sales teams work more efficiently and close deals faster. Its user-friendly interface and robust customization options allow teams to tailor the platform to their specific needs, making it suitable for businesses of all sizes. With features like lead management, opportunity tracking, and automated workflows, Sales Cloud enables sales teams to easily track prospects, prioritize leads, and manage customer relationships seamlessly. Additionally, the integration with other Salesforce products and third-party apps ensures a connected and unified experience, reducing the need for switching between different systems.
One of the standout features that users love about Salesforce Sales Cloud is its powerful analytics and reporting capabilities. Sales teams can gain valuable insights into sales performance, track key metrics, and make data-driven decisions in real-time. The platform’s AI-powered features, like Salesforce Einstein, offer predictive analytics and personalized recommendations, helping salespeople anticipate customer needs and tailor their outreach accordingly. Whether it’s managing accounts, collaborating with teams, or nurturing long-term customer relationships, Sales Cloud helps sales teams be more productive, while delivering a highly customizable and scalable solution for businesses looking to grow.
One of the standout features that users love about Salesforce Sales Cloud is its powerful analytics and reporting capabilities. Sales teams can gain valuable insights into sales performance, track key metrics, and make data-driven decisions in real-time. The platform’s AI-powered features, like Salesforce Einstein, offer predictive analytics and personalized recommendations, helping salespeople anticipate customer needs and tailor their outreach accordingly. Whether it’s managing accounts, collaborating with teams, or nurturing long-term customer relationships, Sales Cloud helps sales teams be more productive, while delivering a highly customizable and scalable solution for businesses looking to grow.
What do you dislike about the product?
While Salesforce Sales Cloud offers a wealth of powerful features, some users may find its complexity and steep learning curve challenging, particularly for smaller teams or those new to CRM systems. The platform’s wide range of functionalities can be overwhelming for users who don’t have the time or resources to fully explore and customize all of its tools. New users may struggle to navigate its advanced features, like automation workflows or AI-powered tools, without proper training or support, leading to potential inefficiencies during the onboarding process.
Additionally, Salesforce’s pricing structure can be a drawback for smaller businesses or those on tight budgets. While the platform offers various tiers, many of its more advanced features are only available in higher-priced plans, which may not be cost-effective for all users. The customization options, though powerful, may also require additional development or third-party integrations, adding to the overall expense and complexity. For some, these factors can make the platform feel less accessible or practical for teams with limited resources or a need for a simpler solution.
Additionally, Salesforce’s pricing structure can be a drawback for smaller businesses or those on tight budgets. While the platform offers various tiers, many of its more advanced features are only available in higher-priced plans, which may not be cost-effective for all users. The customization options, though powerful, may also require additional development or third-party integrations, adding to the overall expense and complexity. For some, these factors can make the platform feel less accessible or practical for teams with limited resources or a need for a simpler solution.
What problems is the product solving and how is that benefiting you?
Salesforce provides robust tools to help teams effectively manage and track all emails, making communication with customers and prospects seamless and organized. With its email integration features, users can easily link their email accounts to Salesforce, allowing them to send, receive, and track emails directly within the platform. This centralized system ensures that no communication is missed, and all interactions are logged against the relevant records, whether they are related to leads, opportunities, or accounts. The ability to capture and store email threads helps sales and support teams stay on top of client conversations, making it easier to follow up on previous exchanges and maintain a consistent, personalized communication flow.
Additionally, Salesforce offers powerful filtering and case management capabilities that streamline the process of handling customer issues and inquiries. Using customizable filters, teams can quickly sort and prioritize cases based on factors like urgency, case type, or customer priority, ensuring that nothing falls through the cracks. With its built-in automation tools, Salesforce can also trigger workflows based on specific case criteria, allowing teams to resolve issues more efficiently. This level of organization helps reduce response times, increases productivity, and ensures a higher level of service for customers. Whether it's managing incoming support tickets or tracking ongoing service issues, Salesforce makes it easy to stay on top of cases and provide timely, effective resolutions.
Additionally, Salesforce offers powerful filtering and case management capabilities that streamline the process of handling customer issues and inquiries. Using customizable filters, teams can quickly sort and prioritize cases based on factors like urgency, case type, or customer priority, ensuring that nothing falls through the cracks. With its built-in automation tools, Salesforce can also trigger workflows based on specific case criteria, allowing teams to resolve issues more efficiently. This level of organization helps reduce response times, increases productivity, and ensures a higher level of service for customers. Whether it's managing incoming support tickets or tracking ongoing service issues, Salesforce makes it easy to stay on top of cases and provide timely, effective resolutions.
Precise Location Data for More Intelligent Sales Planning
What do you like best about the product?
Sales teams can more effectively plan visits with the help of Salesforce Maps, which offers precise location intelligence and route optimization. Because of its integration with Salesforce CRM, customer information, opportunities, and territories are always available while on the go. The visual mapping interface makes territory management intuitive and strategic.
What do you dislike about the product?
Particularly when tailoring for particular business workflows, the initial setup and configuration can be complicated. Teams that are not familiar with mapping tools must go through a learning curve, and smaller businesses may find the licensing fees prohibitive.
What problems is the product solving and how is that benefiting you?
Our sales teams can plan more effective routes, manage territories more strategically, and maximize field visits with the aid of Salesforce Maps. By facilitating timely, well-coordinated visits, it improves customer engagement, guarantees better coverage of high-value accounts, and eliminates time wasted on manual planning. Real-time location data combined with CRM insights allows for data-driven decision-making and increased sales productivity.
Salesforce Maps Helps Me Plan My Day Smarter
What do you like best about the product?
Salesforce Maps gives me a clear view of where my customers are and helps me plan routes efficiently. I like that I can easily map out visits, see territories, and optimize travel so i'm not wasting time on the road. I use it regularly to prepare for field visits and check coverage areas. And it is easy to use user can easily navigate where they want. Since it works within Salesforce, setup and integration with my CRM data were smooth.
What do you dislike about the product?
So far, no real complaints, it's been reliable and easy to use.
What problems is the product solving and how is that benefiting you?
It helps me plan customer visits more effectively, reduce travel time, and make sure i'm covering the right areas.
ON24 x Salesforce
What do you like best about the product?
its ability to provide a centralized, real-time view of our customer accounts and sales pipeline. The customizable dashboards and reporting tools allow me to track customer engagement, renewal timelines, and opportunity status efficiently. It also integrates well with other platforms like ON24
What do you dislike about the product?
Tt can sometimes feel overly complex and unintuitive, especially when navigating custom objects or workflows. The user interface isn’t always the most user-friendly, which can slow down productivity when trying to access specific data or complete routine tasks.
What problems is the product solving and how is that benefiting you?
Helps solve the challenge of managing and tracking customer interactions, sales opportunities, and account history in one centralized platform. For me as a Customer Success Manager, it ensures better alignment with Sales and Marketing teams, improves visibility into the customer journey, and allows for more proactive account management.
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