Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Automation and Complete Visibility, But with a Steep Learning Curve
What do you like best about the product?
I really like the complete visibility (360 degrees) of each client that Salesforce Sales Cloud offers. I can see the entire interaction history on a single screen, which eliminates the need to jump between different applications and helps keep the whole team aligned. The automation of follow-ups is another feature I appreciate, as the system creates automatic reminders and workflows that ensure no potential client is left unattended. I also integrate Salesforce with Gmail and Google Calendar, which is essential because it allows all the emails I send to clients to be automatically recorded, and it syncs my meetings, saving me a lot of time. Switching from Excel spreadsheets to Salesforce was a quality leap because now everything is centralized and automated, making us much more efficient. Once the initial technical setup phase is overcome, Salesforce Sales Cloud delivers incredible results.
What do you dislike about the product?
What I like the least is that the learning curve is very steep. For a new user, the interface can be overwhelming due to the huge number of tabs and options. I think the user experience (UX) could be simplified a bit so that the basic functions are more intuitive without the need for so much prior training. To be honest, the initial setup was a challenge. It's not something that can be done in an afternoon. It required time to map all our processes and customize the fields.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage leads and track sales opportunities. Solve the loss of prospects by automating follow-ups and offer complete customer visibility, centralizing information and improving coordination and efficiency.
Powerful CRM with Steep Learning Curve
What do you like best about the product?
I like how Salesforce Sales Cloud provides control and visibility over the sales process with everything connected, such as leads, accounts, opportunities, and activities, which helps in having the full context of a deal without needing to jump between tools. The customization and automation features stand out as they allow pipelines, fields, workflows, and approvals to be tailored to fit the sales team’s needs. Additionally, the reporting and dashboards turn complex sales data into clear, real-time insights. I also appreciate how well it scales, accommodating both small teams and larger, complex organizations, and adapts as processes mature. These aspects make it a powerful tool for sales alignment and focus.
What do you dislike about the product?
Even as a strong product, Salesforce Sales Cloud isn’t without its frustrations. The biggest drawback is complexity. It’s incredibly powerful, but that power comes with a steep learning curve, especially for new users or teams without a dedicated admin. Setup and customization can also be time-consuming. Getting workflows, reports, and dashboards just right often requires ongoing maintenance, and small changes can feel heavier than they should. Performance can occasionally lag as well, particularly in heavily customized orgs with lots of automation running in the background. Cost is another consideration. Licensing, add-ons, and advanced features can add up quickly, which may be overkill for smaller teams. Lastly, user experience could be more intuitive out of the box—without thoughtful configuration, it can feel cluttered and overwhelming rather than streamlined.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud organizes all sales data in one place, eliminating scattered information. It improves pipeline visibility and forecasting accuracy. Automation reduces wasted time on admin tasks, enhancing team accountability and alignment.
Easy, User-Friendly Salesforce That Simplifies and Structures Daily Work
What do you like best about the product?
I loved how easy and user friendly salesforce is once you are familiar with the tool. It simplifies a lot of work and helped to structure my day and tasks to do
What do you dislike about the product?
Although user friendly it might take a while to get used to all features and to tie it to everyday tasks and use
What problems is the product solving and how is that benefiting you?
Salesforce help me get a easy and working structure on my day to day work. It help track customers and follow ups to ensure close of Sales in a frequent and fluid manner
Easy to Use and Manage
What do you like best about the product?
It was easy to use and manage. But it was costly
What do you dislike about the product?
It was expensive so we ended up switching to Hubspot
What problems is the product solving and how is that benefiting you?
I am unsure - we no longer use Salesforce in my company
Transforms Sales with Smart Reminders and Seamless Digital Workspace
What do you like best about the product?
Most helpful thing that I found about Salesforce Sales Cloud is that just before we didn't used any such things, we used to forget when to call clients and also lost leads and now the best thing I got was it tells me who to call and when should we do a follow up, which deal will be going to close sooner and more than that it provides a smart digital office like setup for the sales team instead of creating and merging things from different sources at one place
What do you dislike about the product?
Some of the things that I don't like about it is when we have thousands of leads or a lot of activities, that is when it starts to lag while opening accounts and slowly loads records and reports take a lot of time to build and another thing is as we need regular customizations for products and have to add different integrations so after some years it becomes difficult to understand the system which makes that for even small changes and updates, we need consultants
What problems is the product solving and how is that benefiting you?
Some of the problems that Salesforce is actually solving are that earlier sales reports were mostly excel lies and managers had to rely on their gut feelings but after using salesforce sales cloud, you will get a real pipeline along with realtime conversion rate and another one is that finance teams need to know that how much of the revenue is coming and when will the cash arrive so in these cases salesforce sales cloud provides weighted pipelines and closing probabilities too which is helpful in production planning
Streamlined Agency Operations with Comprehensive Tracking
What do you like best about the product?
I like how Salesforce Sales Cloud allows for creating and tracking opportunities through all stages until they close as won. I find the complete account, contact, and opportunity tracking of agencies very beneficial. It also helps in generating reports as needed. The initial setup was easy; we just procured the licenses and started.
What do you dislike about the product?
I find the Einstein Activity Capture feature a bit problematic because if we enable it, it has some dependencies and either one feature will work but both features will not work at the same time.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud connects different agencies, maintains hierarchical relationships, and tracks bookings. It allows complete account, contact, and opportunity tracking and helps generate reports as needed.
Effortless Client Management and Seamless Communication
What do you like best about the product?
Salesforce Sales Cloud makes it easy to keep track of all of your potential clients in one database. It’s easy to contact, inquire, and plan meetings with past, future, and present clients. Their customer support is also top tier.
What do you dislike about the product?
I dislike that we didn’t integrate it sooner into our business. It’s also a bit pricey, but all good things in life are. It’s worth every single penny.
What problems is the product solving and how is that benefiting you?
We were unable to keep our book of business organized properly. We tried Cloud Doc programs, Sheets, etc. Salesforce Sales Cloud solved all of that, seamlessly allowing us to grow our business.
Effortless Integrations Make Workflow Seamless
What do you like best about the product?
Integrating with other platforms, like SalesLoft, is very straightforward and simple.
What do you dislike about the product?
At times, I find it complicated to use, and in my opinion, the interface is not very user-friendly.
What problems is the product solving and how is that benefiting you?
It helps us keep track of the sales process and makes it easy to assign tasks throughout the journey.
User-Friendly and Accessible Anywhere
What do you like best about the product?
I find Salesforce Sales Cloud to be user-friendly and easy to access anywhere. The initial setup was very easy.
What do you dislike about the product?
nothing.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps me with organizations and pricing. It's user-friendly and accessible anywhere.
Centralized Sales Powerhouse with Seamless Collaboration
What do you like best about the product?
What I like best about Salesforce Sales Cloud is how it centralizes the entire sales process in one platform. From lead management and opportunity tracking to activity logging and reporting, everything is structured and easy to access. The automation capabilities save a significant amount of time by reducing manual work, while real-time dashboards provide clear visibility into pipeline health and sales performance. It makes collaboration across teams seamless and keeps everyone aligned on the same data.
What do you dislike about the product?
While Salesforce Sales Cloud is powerful, it can feel complex and overwhelming at times. The interface has a steep learning curve, especially for new users, and many features require customization or admin support to be fully effective. Additionally, some basic functionalities rely on add-ons or configurations, which can increase costs and implementation time. Occasional performance lags and frequent updates can also disrupt workflows.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves the problem of scattered sales data and inconsistent follow-ups by bringing leads, accounts, opportunities, and activities into a single system of record. It helps ensure no lead is missed through structured pipelines, reminders, and automation. For me, this means better visibility into deal progress, improved forecasting accuracy, and less time spent on manual tracking or reporting. Overall, it improves productivity, accountability, and decision-making across the sales cycle.
showing 71 - 80