Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
from
and
External reviews are not included in the AWS star rating for the product.
AI-Powered Sales Workflows with Strong Automation and Forecasting
What do you like best about the product?
It blends AI directly into everyday sales workflows instead of feeling like a separate tool. The automation is strong, and the forecasting features are great as well.
What do you dislike about the product?
In my experience, it often requires significant customization and solid admin expertise before it runs smoothly.
What problems is the product solving and how is that benefiting you?
Agentforce Sales mainly solves the problem of disorganized and inefficient sales processes, especially when it comes to managing and keeping customer data organized.
Clear, Insightful Dashboards That Improve CRM Messaging
What do you like best about the product?
I loved the dashboards. I was able to clearly see relevant data for our CRM. AI insights were helpful in shaping messaging, as well.
What do you dislike about the product?
It was a bit difficult to get used to at first. For someone just starting to use Salesforce, it took me some time to get used to the UI.
What problems is the product solving and how is that benefiting you?
Once I got used to the UI, I found it helpful in keeping track of partner communications.
AI-Powered CRM That Streamlines Our Workflow
What do you like best about the product?
I like the fact that they use AI to improve the workflow, along with other features within the CRM that other platforms may or may not use yet in their interface.
What do you dislike about the product?
This may have already been addressed, but it would be great if Salesforce had a stronger contingency plan for login issues, especially to reduce the risk of accidental exposure caused by DNS problems and similar incidents. From a security standpoint, having clearer safeguards and response steps for situations like these would be reassuring going forward.
What problems is the product solving and how is that benefiting you?
The workflow has been improving with the implementation of the AI Agents, which has personally been helpful for me.
Game-Changing Pipeline and Lead Organization with Seamless Integrations
What do you like best about the product?
Organization of pipeline and leads is a gamechanger. Integrated well with email and other systems. AI and intelligence system is an easy kickstart.
What do you dislike about the product?
Prefer a more refined AI system for prospecting. Tends to be overly wordy and not adaptive to your personal style.
What problems is the product solving and how is that benefiting you?
The system solves for me the risk of letting clientele slip through the cracks and outreach missing important insights.
Customer Details at a Glance with Helpful Interaction Tracking
What do you like best about the product?
I like that I can see customer details at a glance, with different categories highlighting the areas of our product they are using and tracking our interactions with customers (sales leads and help centre requests).
What do you dislike about the product?
For first-time users, it can be overwhelming with the amount of information provided and understanding the most efficient way to locate the data you're looking for.
What problems is the product solving and how is that benefiting you?
It's helping me understand the customers who use our product, how they're using it, and tracking our communication channels with them.
Great for AM Teams to Monitor and Act on Opportunities
What do you like best about the product?
it's great for the AM Team to monitor and action opportunities
What do you dislike about the product?
the UI is a bit outdated and doesn't look optimised
What problems is the product solving and how is that benefiting you?
helps me track new revenue for my accounts
Great Integration and Essential Sales Follow-Up Tools
What do you like best about the product?
I don't current use this platform but when I did the integration was great. the follow up tools and communication components were a must for sales.
What do you dislike about the product?
Another platform to log into separate from my email platform.
What problems is the product solving and how is that benefiting you?
I think performance is better than it once was
Agentforce Sales: Proactive AI Automation That Boosts Relationships and Forecasting
What do you like best about the product?
The most transformative feature is the integration between Flow Builder and the Agentforce Atlas Reasoning Engine. Unlike static chatbots, I can now deploy autonomous agents that trigger based on specific Platform Events or changes in Custom Objects. For example, when a lead reaches a specific 'Intent Score' in Data Cloud, the agent automatically researches the prospect’s LinkedIn via third-party APIs and drafts a hyper-personalized briefing for the AE. This level of 'agentic' automation has turned our CRM from a database into an active sales member.
What do you dislike about the product?
The debugging process for autonomous agents is still quite opaque. When an agent fails to execute a 'Prompt Template' correctly, finding the specific bottleneck in the Trace Logs can be incredibly time-consuming. Additionally, the Data Cloud ingestion limits can lead to latency issues; if your identity resolution rules aren't perfectly tuned, the agents occasionally provide outdated insights. The UI for the Agent Builder also feels somewhat disconnected from the classic Setup menu, creating a fragmented administrative experience
What problems is the product solving and how is that benefiting you?
It solves the 'stale data' problem and the inefficiency of manual lead enrichment. Before Agentforce, our reps spent 40% of their time on pre-call research. Now, by using Vector Databases within Salesforce to ground AI in our specific product documentation, the system handles the heavy lifting. This benefits me by significantly shortening our Sales Cycle duration; our AEs are now walking into meetings with AI-generated 'Actionable Insights' that were previously buried in unstructured notes or external silos.
Salesforce Keeps Our Entire Sales Process in One Place
What do you like best about the product?
One best thing about Salesforce is how it has entire sales process in one place like from lead capture to deal closure and also it is highly customizable, which makes it easy for us to tailor our pipelines and reports based on the needs. I particularly like its automation feature which reduces a lot of time for us for follow ups and data entry. Overall it's a good tool for sales i believe
What do you dislike about the product?
One disadvantage is may be the pricing, because if you have a smaller team then it would be bit pricey for you if you add features to it and also for a new user it can be little overwhelming while setting up and might need a admin support even in my case i had taken admin support to set up the whole process.
What problems is the product solving and how is that benefiting you?
It is solving by giving us all data in one place otherwise all the leads, data and everything would have been scattered and confusing so its the biggest positive side of salesforce and also saves a lot of time.
Impressive Dashboard Packed with Analytics and Insights
What do you like best about the product?
Dashboard is really impressive that provides lots of analytics and insights
What do you dislike about the product?
UI and UX require a bit more uplift as it isn’t appealing
What problems is the product solving and how is that benefiting you?
Sales end to end workflow and robust leads management
showing 71 - 80