Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Easy Integration and User-Friendly, But Pricey
What do you like best about the product?
I like Salesforce Sales Cloud because of its easy integration with other tools, like Apollo.io, Zoom Video, or ZoomInfo, which can be done in just 5 minutes. The simple interface is great for finding leads, accounts, deals, and keeping track of conversations with prospects. Also, the initial setup was very easy for my team.
What do you dislike about the product?
Pricing is the only concern as it's costly compared with competitors
What problems is the product solving and how is that benefiting you?
I manage leads, send emails, and track conversations with prospects effortlessly, thanks to Salesforce Sales Cloud's intuitive interface and easy integration with tools like Apollo.io and Zoom.
Outstanding Experience with This Software
What do you like best about the product?
The Salesforce mobile app is robust, allowing me to update deals, log calls, and review dashboards from anywhere. It also integrates with Gmail, Outlook, WhatsApp, Slack, ERP tools, marketing platforms, and even custom apps via API.
What do you dislike about the product?
The cost is extremely high, and the user interface can be slow and occasionally feels cluttered. Additionally, the storage options are very expensive.
What problems is the product solving and how is that benefiting you?
Previously, there was poor lead follow-up, but now the sales process is automated and structured. Earlier, there was a lack of visibility, which has been addressed with clear reporting and dashboards.
Scalable Flexibility with High Setup Complexity
What do you like best about the product?
What I like most about Salesforce Sales Cloud is its scalable flexibility, anchored by the Opportunity Object. The Opportunity object acts as the digital representation of a potential sale, providing necessary structure with standardization and predictability. The platform is infinitely adaptable to any industry or business process through low-code and no-code tools, enhancing process automation with Flow and custom objects and fields. Moreover, the AppExchange offers a marketplace for integrated solutions that enhance functionality. Additionally, the platform consolidates all sales tasks into one place, changing how a Sales Rep spends their time by providing a unified view, and integrates AI with Einstein to improve productivity. This combination of a rigid backbone for management and reporting with flexible customization makes Salesforce Sales Cloud powerful for everyone from the Admin to the VP of Sales.
What do you dislike about the product?
The biggest pain points are not with the platform itself, but with the cost, complexity, and maintenance required to run it effectively. 1. The Cost & Licensing Complexity: The initial cost of licenses is high, and the price structure can be complex. Hidden costs of add-ons quickly inflate the total cost. Also, accessing timely and high-quality support often requires a higher-tier support package. 2. The Steep Learning Curve and User Experience: While powerful, the platform can be overwhelming with a cluttered UI for the average Sales Rep. The Admin/User divide is significant with a steep learning curve. 3. Over-Customization and Technical Debt: Flexibility can lead to over-customization, needing specialized consultants to maintain, and accumulating technical debt, resulting in higher long-term maintenance costs.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves the 'Black Box' pipeline problem by providing visibility into revenue forecasting, secures data continuity through a 360-degree customer view, and reduces admin fatigue with automation—enhancing forecasting accuracy, institutional memory, and user adoption.
Effortless Sales Management with Excellent Visibility
What do you like best about the product?
Ease of use for Sales people as most of the sales process are ready, gives good visibility of sales funnel, easy access to customer data from anywhere at any point
What do you dislike about the product?
license cost of the software is higher than other similar softwares
What problems is the product solving and how is that benefiting you?
During enterprise customer visit, meeting various people of the same company at different times so was hard to track conversation with each KAM, status of the deal, etc... Sales cloud feature of maintaining contact data at single place with lead which can be accessed from anywhere at any time
Intuitive and Versatile CRM Solution
What do you like best about the product?
I like that Salesforce Sales Cloud is easy to use and versatile, allowing you to use it for different things. The ability to integrate it with other tools is also a plus. I also like how it allows you to build charts and interactive modes to see what's going on and organize data, which makes it easier to make good decisions. It's important for us to have organized data and have everything in one place, and Salesforce Sales Cloud helps with that.
What do you dislike about the product?
Not a comment here
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage customer interactions and organize case-related data. It solves the problem of having a centralized repository for cases, enabling my team to leverage shared knowledge effectively.
Effortless Lead Conversion Sets Sales Cloud Apart
What do you like best about the product?
I am working with Sales Cloud from around 2+ years now. Sales Cloud Makes Sales Cycle very smooth. From Lead Creation to Lead Conversion, Opportunity Contact Account Creation, It's very Easy and User-friendly Process.
though whole the Product is like wow...but the Lead Conversion Process that Salesforce Provides is the main differentiator between other CRM products and Salesforce. I have worked on some other CRM's also but the Lead Conversion process in Salesforce is very smooth.
Second Best Functionality is EAC (Einstein Activity Capture). EAC provide seamless syncing of Events and Email between Salesforce Org and Outlook/Gmail. we don't need to make note of emails and events separately; Salesforce automatically sync it for us.
though whole the Product is like wow...but the Lead Conversion Process that Salesforce Provides is the main differentiator between other CRM products and Salesforce. I have worked on some other CRM's also but the Lead Conversion process in Salesforce is very smooth.
Second Best Functionality is EAC (Einstein Activity Capture). EAC provide seamless syncing of Events and Email between Salesforce Org and Outlook/Gmail. we don't need to make note of emails and events separately; Salesforce automatically sync it for us.
What do you dislike about the product?
Whole the Sales Process is very smooth apart from one thing, which if Lead Auto response Rule.
Recently I was working on Lead Auto response Rule, where we were creating Lead through Standard Object API. but Auto response Rule wasn't getting Triggered. afterwards i figured out that Salesforce Doesn't Trigger Auto response Rules when Lead is created through REST API. then i gone through documentation given by salesforce, but that resolution was only applicable for SOAP API. and at the end i have to manually send that Email to User.
Not sure if there is any reason why salesforce is not providing this functionality. but this should work for Lead which is getting created through API.
Recently I was working on Lead Auto response Rule, where we were creating Lead through Standard Object API. but Auto response Rule wasn't getting Triggered. afterwards i figured out that Salesforce Doesn't Trigger Auto response Rules when Lead is created through REST API. then i gone through documentation given by salesforce, but that resolution was only applicable for SOAP API. and at the end i have to manually send that Email to User.
Not sure if there is any reason why salesforce is not providing this functionality. but this should work for Lead which is getting created through API.
What problems is the product solving and how is that benefiting you?
As Developer/Consultant i have Implemented many Use cases for Customers.
but one key Problem that Salesforce Solve is to Prioritization of Lead using Lead Scoring. this is standard Functionality that salesforce gives for prioritizing the Lead.
but one key Problem that Salesforce Solve is to Prioritization of Lead using Lead Scoring. this is standard Functionality that salesforce gives for prioritizing the Lead.
Outstanding Experience with Exceptional Results
What do you like best about the product?
Sales Cloud is simple to use for our sales process and also you get mobile app by which I can use it on the go. Also it can be integrated with various system which we use like concur, conga composer, performa.
What do you dislike about the product?
Einstein Activity Capture is not working properly some times and take longer time to sync due to which we are not able to track all the opportunities latest activities
What problems is the product solving and how is that benefiting you?
Overall salesforce is helping us to manage campaign to leads conversion, sales process and then in billing and invoicing. Also it helps us in resource management. For that we have bought Certinia PSA license.
Empowers Lead Management and Integration
What do you like best about the product?
I appreciate how Salesforce Sales Cloud helps us create a lead management system and provides insights on user sales, like leads to contact and the campaigns they are associated with. I love that I can use leads, contact, and other relevant data with Marketing Cloud to target customers for relevant experiences rather than random promotions. I find the email to case feature, Einstein lead scoring, and AI email generation especially useful for creating connected experiences. The setup was pretty easy too since most things are configurable.
What do you dislike about the product?
One user can have multiple IDs if duplication rules are not set up properly, and sometimes the speed of the instance is an issue. It can take a lot of time to process some things and open pages.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud for a unified lead management system, gaining insights into lead sources and associations. It integrates with Marketing Cloud to deliver targeted, personalized experiences beyond mass promotions, offering valuable contact insights.
Comprehensive CRM with Robust Automation
What do you like best about the product?
I like Salesforce Sales Cloud because it provides a 360-degree view of the customer, which is very valuable as it helps teams personalize outreach and build stronger relationships. I find it very easy to use, which makes tasks more manageable. The powerful automation within the platform is also a significant highlight for me.
What do you dislike about the product?
I find the complexity and learning curve challenging because new users could feel overwhelmed at the beginning. There are some reporting limitations, and the cost and licensing complexity can be confusing.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves every kind of problem for us. It provides a complete picture of the customer, helping teams personalize outreach and build stronger relationships, and it's very useful with its ease of use and powerful automation.
All-in-One Platform for Effortless Data and Activity Management
What do you like best about the product?
It allows customers to manage everything on a single platform, including all types of data and activities, even those related to their subsidiary companies.
What do you dislike about the product?
The platform can be a little challenging to grasp at first, but once you get the hang of it, you won't want to use anything else!
What problems is the product solving and how is that benefiting you?
Boosting engagement and generating more leads for the company.
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