Salesforce Sales Cloud
Salesforce, Inc.External reviews
10,029 reviews
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External reviews are not included in the AWS star rating for the product.
Great Customization and Reporting Features
What do you like best about the product?
Reports and dashboards, lot of customization
What do you dislike about the product?
I don’t like when you chatter a group( making a chatter group) they don’t get any notification
What problems is the product solving and how is that benefiting you?
All the time we require high intense reports and this is a great platform for it
Easy Integration, but Out-of-the-Box Features Need Improvement
What do you like best about the product?
It's easy to connect the components, which helps deliver value to users.
What do you dislike about the product?
It is difficult to use the out-of-the-box features in a way that matches our business processes.
What problems is the product solving and how is that benefiting you?
Centralized queue management systems are effective for integrating various rqi tools, allowing for smoother coordination and improved workflow.
Easy to Set Up
What do you like best about the product?
I appreciate the ease of use of the tool which is very user-friendly and simple to configure. The improvement in tracking our business opportunities has significantly increased customer satisfaction. The ability to share information between different sales teams is a great advantage for us.
What do you dislike about the product?
The price is much too expensive.
What problems is the product solving and how is that benefiting you?
I use the product for better tracking of business opportunities, which improves customer satisfaction. Sharing information between sales teams is a great advantage.
Automate Sales, But the Learning Curve is Steep
What do you like best about the product?
I appreciate Salesforce Sales Cloud for automating the entire sales process, which represents a great benefit for my team. This has helped us increase efficiency and optimize workflow, bringing financial returns in our sales processes.
What do you dislike about the product?
I found the initial setup process of Salesforce Sales Cloud difficult. The lack of knowledge from the vendor made the start a challenge and I had to seek help directly. I wish there was more support or assistance from the vendor.
What problems is the product solving and how is that benefiting you?
I found Salesforce Sales Cloud useful for automating the entire sales process, improving the team's efficiency.
Best-in-Class CRM for Opportunity Management
What do you like best about the product?
I appreciate how Salesforce Sales Cloud consolidates our opportunity management process effectively in the construction industry. It enhances visibility into our forecast pipeline, which is crucial for determining company projects. Additionally, it seems to be the best in class for CRM functionalities.
What do you dislike about the product?
I find the user interface of Salesforce Sales Cloud a bit clunky and believe it could be more polished for a better user experience.
What problems is the product solving and how is that benefiting you?
I find the product helps consolidate our opportunity management process, providing visibility into the forecast pipeline and improving decision-making.
Great Sales Integration, but Disappointing Support
What do you like best about the product?
Integration of sales with the data available
What do you dislike about the product?
Support from Salesforce and the bait and switch model
What problems is the product solving and how is that benefiting you?
Enabling our sales to sell better
Business Development Associate
What do you like best about the product?
how seamlessly it brings together customer data, sales activity, and performance insights in one place. dashboards, automation, and workflows can be tailored to fit how each team actually works, which helps reduce busywork and keeps everyone focused on selling.
What do you dislike about the product?
how complex it can feel without proper setup or training.
What problems is the product solving and how is that benefiting you?
By centralizing all our customer and sales activity in one place, it eliminates the guesswork
Great for Opportunity Management, but Forecast Definition Needs Improvement
What do you like best about the product?
Opportunity management is great with lot of customization
What do you dislike about the product?
The forecast definition is not good enough
What problems is the product solving and how is that benefiting you?
The visibility of the pipe and the data management
Great Workflow and Account Management, but Customization Slows Development
What do you like best about the product?
Workflow enhancements and account management
What do you dislike about the product?
Have to customize a lot of pieces which slows down future development
What problems is the product solving and how is that benefiting you?
Provide pipeline analytics and relationships details allowing sellers do focus on what they do best.
Comprehensive Sales Management, but Steep Learning Curve
What do you like best about the product?
What I like best about Salesforce Sales Cloud is how it brings everything sales-related into one place. From tracking leads and opportunities to managing pipelines and forecasting, it keeps the entire sales process organized and transparent.
What do you dislike about the product?
While Salesforce Sales Cloud is a powerful platform, it can feel a bit overwhelming at first. There are so many features and customization options that it takes time to learn and set up everything properly. Some tasks require extra clicks or admin support, which can slow things down initially.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps us track and manage client leads from first contact through case onboarding. Before, we relied on spreadsheets and email threads, which made it easy for potential clients to slip through the cracks. Now, every inquiry is logged, assigned, and followed up automatically.
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