Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
A Powerful CRM Platform That Drives Productivity and Customer Success
What do you like best about the product?
I’ve been using Salesforce for over two years in a mid-sized sales organization, and it’s become an indispensable tool for managing customer relationships, tracking sales pipelines, and collaborating across teams. While there’s a learning curve, the benefits are undeniable once everything is properly set up.
My favorite aspect of Salesforce is its flexibility and depth. Being able to tailor fields, workflows, dashboards, and reports to the exact business needs we have is strong. It's not a CRM — it's a whole platform that you can mold to your business processes.
The most valuable feature is the real-time visibility it gives us into our sales pipeline. It is simple for managers to monitor team performance, and sales reps can monitor their leads, opportunities, and follow-ups without anything slipping through the cracks. Integration with applications like Outlook, Slack, and DocuSign also simplifies day-to-day work.
Some key upsides include improved team collaboration, better data-driven decision-making, and higher efficiency in customer engagement. With centralized data and automation tools like Process Builder and Flow, we’ve saved hours in manual work and reduced human error.
My favorite aspect of Salesforce is its flexibility and depth. Being able to tailor fields, workflows, dashboards, and reports to the exact business needs we have is strong. It's not a CRM — it's a whole platform that you can mold to your business processes.
The most valuable feature is the real-time visibility it gives us into our sales pipeline. It is simple for managers to monitor team performance, and sales reps can monitor their leads, opportunities, and follow-ups without anything slipping through the cracks. Integration with applications like Outlook, Slack, and DocuSign also simplifies day-to-day work.
Some key upsides include improved team collaboration, better data-driven decision-making, and higher efficiency in customer engagement. With centralized data and automation tools like Process Builder and Flow, we’ve saved hours in manual work and reduced human error.
What do you dislike about the product?
The interface can be clunky at times, especially Classic view or heavy data that you're working with. Even in Lightning Experience, there are some areas that take too many clicks to do something as simple as it should be. And on top of that, you often need a Salesforce admin to perform something that should be pretty straightforward.
The most useless aspect is perhaps how hard it is to get the most value out of the platform without sufficient training. New users can be in wonder, and the documentation, as thorough as it is, isn't necessarily clear-cut. Additionally, some of the default features are surprisingly limiting unless you pay for add-ons.
The biggest drawback is cost — licenses, add-ons, and third-party tools add up quickly. And performance can sometimes be glacial with large datasets or complex reports. And although the platform is powerful, it does tend to require its own specialized team to handle and maintain in an adequate manner.
The most useless aspect is perhaps how hard it is to get the most value out of the platform without sufficient training. New users can be in wonder, and the documentation, as thorough as it is, isn't necessarily clear-cut. Additionally, some of the default features are surprisingly limiting unless you pay for add-ons.
The biggest drawback is cost — licenses, add-ons, and third-party tools add up quickly. And performance can sometimes be glacial with large datasets or complex reports. And although the platform is powerful, it does tend to require its own specialized team to handle and maintain in an adequate manner.
What problems is the product solving and how is that benefiting you?
Salesforce addresses the issue of scattered customer information and disparate communication. It brings all interactions, tasks, and customer records into one location, enhancing internal alignment as well as client experience. This results in more effective follow-ups, improved relationships, and greater deal conversion rates.
It's allowing us to automate sales processes, eliminate manual admin tasks, and enhance forecasting. From a business viewpoint, it allows us to make more strategic decisions through the use of real-time data, keeps us consistent in managing customer relationships, and allows for scaling without compromising control over our operations.
It's allowing us to automate sales processes, eliminate manual admin tasks, and enhance forecasting. From a business viewpoint, it allows us to make more strategic decisions through the use of real-time data, keeps us consistent in managing customer relationships, and allows for scaling without compromising control over our operations.
Great Software
What do you like best about the product?
The Salesforce Sales Cloud has been tremendously helpful in my company's sales tracking information. It's super easy to learn the software and to run it by yourself.
What do you dislike about the product?
Nothing at this time has been an issue for me in using this software.
What problems is the product solving and how is that benefiting you?
Having the assistance of a software that helps in not only planning our sales strategy but also helps in keeping up with our performance is very rewarding.
SFDC MC review
What do you like best about the product?
Pipeline visibility and automation. Ease of use!
What do you dislike about the product?
Clunky UI and slow load times. Sometimes problematic.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps solve key problems around sales process inefficiency, lack of visibility into pipeline performance, and poor data organization. By centralizing customer data, automating routine tasks, and providing real-time reporting, it enables sales teams to work more efficiently and focus on closing deals. For me, the biggest benefit is having a single source of truth for all sales activity, which improves forecasting accuracy and team collaboration.
Salesforce can make you money on process
What do you like best about the product?
That we can integrate to Apollo for our CRM and use Salesforce for our scheduling
What do you dislike about the product?
I don't think Salesforce delivers the depth and breadth of information that Apollo does.
What problems is the product solving and how is that benefiting you?
Automation and tracking of scheduled events enables us to close/won, schedule and keep on selling while
Salesforce Sales Cloud, Is It best CRM for You?
What do you like best about the product?
In my opinion Salesforce Sales Cloud has the feature of customization and User friendly Dasboards, It also has AI features like Automation of sales tasks is the best about Salesforce Sales Cloud.
What do you dislike about the product?
I feel that in Salesforce Sales Cloud the setup costs are high comparing to other Crms and there are sometimes performance issues like lagging.
What problems is the product solving and how is that benefiting you?
In my case Salesforce Sales Cloud solves the problem of Manual sales operations and benefits me with the automated Sales operations which makes the engagement of Sales larger. And It also has a customizable user interface which can be adjusted according to our needs.
Great platform for our business case, does the job.
What do you like best about the product?
For our business, it works the best, it's pretty scalable, the integration works the best with other platforms. We're happy with the reporting we're able to get with it, it helps us manage our pipeline relatively seamlessly.
What do you dislike about the product?
I mean, it takes a lot of training to understand it, and you have to consistently train sales and CS teams.
What problems is the product solving and how is that benefiting you?
We use it as our main CRM, we use it to track leads through the lifecycle. We also use it to track marketing activity and all our campaigns feed into, it it helps us track prospect and clients information and helps us optimise stages at the lifecycle.
Multi channel experience!
What do you like best about the product?
What I like the most is that it is user friendly. And once you learn how to drive to where you need in the cloud it gets easier. But also the trainings are super helpful before hand.
What do you dislike about the product?
It’s a little slow sometimes. No matter the building or the WiFi. In the mornings I have to long in like 5 times and that can be a bit of a pain.
What problems is the product solving and how is that benefiting you?
It solves the quickness of getting to OMS where we manage our orders. And it solves the problem of also keeping us on track as far as tasks and it is again user friendly.
Salesforce has become an essential tool in our workflow
What do you like best about the product?
The salesforce cloud tool is packed with features and almost all in one place proving easy integration with the tools which we currently use.
Customer support is help full when you need them. using this tool has become a daily part of our workflow.
Customer support is help full when you need them. using this tool has become a daily part of our workflow.
What do you dislike about the product?
Setup and implementation were bit complicated initially as the tool has many features which felt overwhelming sometimes.
What problems is the product solving and how is that benefiting you?
the salesforce cloud tool helps keep track of all the customers info and sales activities in one place. It helps our work easier and also help our clients keep track and close the deal faster.
Very complete tool from a user standpoint.
What do you like best about the product?
From a user standpoint, it's a very complete and reliable tool, at least with the way we have it set up. I don’t handle the backend or deal with Salesforce maintenance, so I can’t speak to that side, but as a user, it works really well. Everything I need is there, it's easy to use, and it helps me stay on top of my work.
What do you dislike about the product?
Sometimes it feels a bit heavy or slow, especially with all the customizations. Some tasks take more clicks than they should. I also think the interface could be more modern. It works, but it still has a bit of an old-school look and feel.
What problems is the product solving and how is that benefiting you?
We use Sales Cloud to manage a large and constantly growing book of clients and prospects. We’ve engaged with a wide range of companies over time, and we try to stay in touch with them every few months. Salesforce helps us keep track of all those interactions, stay organized, and make sure nothing falls through the cracks. It also helps us identify and create new business opportunities that we can then pass along to the right teams internally.
Powerful tool
What do you like best about the product?
Salesforce Sales Cloud offers a comprehensive suite of tools that help manage the entire sales cycle—from lead generation to closing deals. I especially appreciate the automation features like workflows, lead assignment rules, and email templates, which significantly reduce manual tasks.
What do you dislike about the product?
The biggest drawback is the complexity of the platform. While it’s powerful, it can be overwhelming for new users.
What problems is the product solving and how is that benefiting you?
tracking the progress, and pricing
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