Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Good product.
What do you like best about the product?
I like the ease of using it to find info.
Reports are difficult.
Reports are difficult.
What do you dislike about the product?
Good place to store info. Hard to find some contacts.
What problems is the product solving and how is that benefiting you?
Keeping vols info sorted.
Keeeping info of life cycle
Keeeping info of life cycle
Good data Provider
What do you like best about the product?
EASY TO ACCESS FOR FIND DETAILS OF ANY TYPE
What do you dislike about the product?
SOMETIMES DATA IS NOT VALID OR NOT EFFECTIVE
What problems is the product solving and how is that benefiting you?
PROVIDE UPDATED DETAILS ALWAYS
Sales cloud is best for all business
What do you like best about the product?
The sales cloud is best for Lead management ,pipeline tracking and as well as AI powerful insight.
What do you dislike about the product?
Little high prices in terms of small business.
What problems is the product solving and how is that benefiting you?
It reduce manually tasks and improve efficiency as well as it's good for use.
Ease of use, best CRM
What do you like best about the product?
it is so easy to use the software, pretty straight forward and makes the work of the sales person so easier
What do you dislike about the product?
Sometime the integration disconnects with other softwares or integrations
What problems is the product solving and how is that benefiting you?
it has all the data about the pipeline and opportunities and the account repository which can be a ready reckoner while targeting certain bunch of prospecting accounts.
Salesforce is a very user-friendly platform where one can do various things.
What do you like best about the product?
I like how it is easy to use salesforce to update on different issues faced by various customers. It is easy to implement various criteria as well in salesforce. We are also able to upload our own knowledge articles, and so everyone else will be able to gain the knowledge from it. The platform is user-friendly because if i need to find a particular knowledge article or a particular case related to a customer, this platform allows to send SMS's , emails, create fault cases and helps to distinguish between each of those. I am able to assign cases to myself and change owners of the cases. It has very clear instructions on how things should be done. Our company has integrated it very well with our companies other websites, so we are able to directly communicate between salesforce and other websites. Agents in our company always use salesforce. It is used to update about each and every interaction we have with our customer. Due to this we are able to assist the customers effectively, by referring previous case notes that are updated by previous agents, thereby making customer support reliable.
What do you dislike about the product?
At the first glance, it is quite hard to figure out what has to be done, or how it has to be done, but with time, when you get used to it, it will be fine.
What problems is the product solving and how is that benefiting you?
Salesforce helps solve customer issues, anything that is related to customer enquiries. Sales enquiries, technical support, provisioning, fault tickets and also it provides knowledge based on various areas, which we can use to assist customers. So in conclusion it benefits me because, it allows me to help troubleshoot issues effectively and time efficiently as there are previously updated case notes by other agents.
Best tool keeping me organized
What do you like best about the product?
To organize my candidate's data and reports, best thing is we can create multiple email templates and send according to the needs, We can also send mass emails to population, and if email are sent via HTML format we can see if it's read or not.
What do you dislike about the product?
when we put notes on created cases, we can't delete it back.
What problems is the product solving and how is that benefiting you?
Best portal to organize data of current candidates, easy to use. We can create cases which are visible to entire team so they can give their inputes and are aware about each case.
Excellent
What do you like best about the product?
I have never had a problem with SF Sales Cloud, it works really good and I have never experienced lags or anything else. Synch is also awesome, any tool that I use can easily connect to the platform. I use SF Everyday, so I have a lot of exp with SF. I am not the person who implemented SF, or connected any tool to SF, but I know that our team actively worked with customer support and it worked really well.
What do you dislike about the product?
Sometimes when we implement new tools, it is really hard to make it synch with SF, but in final it always works without any problems
What problems is the product solving and how is that benefiting you?
We needed a good CRM system and we got it. It affects my sales work positively, since it is really easy to create a new dashboard, lead list or anything else. Also I can control all the info I need into any list, which is really cool. To get some benchamarks SF is also awesome, much better than HubSpot. Also updates are really cool. All I need in sales is here, it benefits me a lot, I can just do what I do best, sell
Salesforce Sales Cloud Review: The Ultimate CRM for Sales Growth & Automation
What do you like best about the product?
Salesforce Sales Cloud is a powerful, all-in-one CRM that helps businesses streamline sales processes, improve productivity, and drive revenue growth. One of its standout features is its AI-powered automation, which makes lead management, forecasting, and pipeline tracking incredibly efficient.
The platform’s customizability is another major advantage. Businesses can tailor workflows, reports, and dashboards to fit their unique needs. The integration capabilities with other tools like Slack, Outlook, and third-party apps make collaboration seamless.
The platform’s customizability is another major advantage. Businesses can tailor workflows, reports, and dashboards to fit their unique needs. The integration capabilities with other tools like Slack, Outlook, and third-party apps make collaboration seamless.
What do you dislike about the product?
Complex Setup & Learning Curve – The platform is highly customizable, but this also makes it difficult to set up and navigate, especially for beginners. New users often require extensive training to use it effectively.
High Cost – Salesforce Sales Cloud is one of the most expensive CRM solutions on the market. The pricing model, with additional costs for add-ons and premium features, can be overwhelming for small and mid-sized businesses.
Occasional Performance Issues – Some users report slow load times, especially when handling large datasets or running complex reports.
High Cost – Salesforce Sales Cloud is one of the most expensive CRM solutions on the market. The pricing model, with additional costs for add-ons and premium features, can be overwhelming for small and mid-sized businesses.
Occasional Performance Issues – Some users report slow load times, especially when handling large datasets or running complex reports.
What problems is the product solving and how is that benefiting you?
Lead & Opportunity Management – It streamlines the entire sales pipeline, ensuring no leads fall through the cracks. The automated lead assignment and AI-powered insights help sales teams focus on high-potential prospects, improving conversion rates.
With real-time dashboards and AI-driven predictions, Sales Cloud helps businesses forecast revenue accurately and make data-driven decisions. This eliminates guesswork and improves strategic planning.
With real-time dashboards and AI-driven predictions, Sales Cloud helps businesses forecast revenue accurately and make data-driven decisions. This eliminates guesswork and improves strategic planning.
Organized and simple to use
What do you like best about the product?
I've been using it at four different companies so I love that it feel quite universal and everything is straightforward in the software. I never have trouble finding something.
What do you dislike about the product?
Their support team could be easier to reach.
What problems is the product solving and how is that benefiting you?
Helps to track our lead and contact engagement from marketing campaigns.
To rate my experience with Salesforce.
What do you like best about the product?
Salesforce is the best tool, that I have used, we can easily create cases for the candidates, All the team member can review it and provide their insights.
Emails can be automated saved in Salesforce from Outlook, so that all the team members can review.
Emails can be automated saved in Salesforce from Outlook, so that all the team members can review.
What do you dislike about the product?
Nothing as such that I don't like, it's a great tool to use.
What problems is the product solving and how is that benefiting you?
Everything is on one page, we can open cases for the candidates, All the team members can review it, Emails are automated saved in Salesforce from outlook.
Numerous templates can be saved and send to current resources.
Numerous templates can be saved and send to current resources.
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